ROHIT SHARMA
Doha, Qatar
Email: ********@*****.*** Phone: (M) +974-********
To secure a dynamic position in the field of IT Software as Develoment
Consultant in CRM Technologies where my technical and analytical skills
will be utilized to the utmost level and provides enough scope to explore
my knowledge to serve the organization to the best of my ability and
skills.
SYNOPSIS
Young, energetic and result-oriented Microsoft Certified Technology
Specialist with over 7 years of extensive experience in IT Software -
Insurance & Healthcare domain with expertise in System Analysis, MS CRM
2011,4.0, .NET 4.0 development, Enhancement and Delivery Management,
Concepts of end-to-end project planning & implementation, end-to-end
development of software products.
Innovative ITILV3 Foundation Certified professional with proven ability to
identify, analyze, and solve problems to increase customer satisfaction and
control costs. Proven ability to quickly analyze key business drivers and
develop strategies to grow the bottom-line. Deep understanding of
technology with focus on delivering business solutions.
AREAS OF EXPERTISE
. 7 Years of experience in Microsoft .NET in different frameworks of
version 1.1, 2.0, 3.5, 4.0
. 5 years of MS CRM 4.0 & 2011 Development, Customisation &
Implementation Experience
. CRM data Analytics, Reports
. Application Migrations & Integrations with Avaya Inbound & Outbound
Diallers, ETL, document management system, Sharepoint
. Rich experience in working on SQL Server 2005 & Oracle 10g as Backend
database server
. Implementation of Microsoft Pivotal CRM in Microsoft .NET technology
. CRM Techno Functional knowledge
. Requirement Mapping & System Analysis
. Reviewing & Planning
. Project Support & Documentation
. Involved in Change and Defect Management Process
. Application Maintenance & Enhancement
CERTIFICATIONS
. Microsoft Certified Technology Specialist 2011 (MB2-868 Applications)
. Microsoft Certified Technology Specialist 2011 (MB2-866 Customization
and Configuration)
. ITIL v3(Foundation)
. Microsoft Certified Professional in vb.net
. Brain Bench Certified
. NIIT Certified in .NET
TECHNICAL SKILLS
. Microsoft Dynamics CRM 2011
. Pivotal Product Suite
. ASP.NET, Webservices, WCF, MVC4
. Languages C#
. SQL Server 2005 & 2008, SSRS, SSIS, Oracle 10g
TRAINING PROGRAMS ATTENDED
. ITIL v3(Foundation) training
. Yellow Belt Training on Six Sigma
. Seminars attended on Microsoft Technologies
EDUCATION & CREDENTIALS
. Bachelor of Technology, Graduation (2001-2005), Regular, India
EXECUTIVE HIGHLIGHTS
. Achieved "Star of the Quarter" award
. Recipient of "Star of the Month" award (twice)
. 18 Nominations for Excellence and Knowledge & Honesty in 1 year 2009-
2010
PROFESSIONAL EXPERIENCE SUMMARY
1) Dell services (MAR'11 - PRESENT) Noida,
INDIA
PROJECT: SIDRA MEDICAL & RESEARCH CENTER
CLIENT: SIDRA MEDICAL & RESEARCH CENTER, QATAR
Domain: Healthcare
Sidra Medical and Research Center (Sidra) in Doha, Qatar, will be a state-
of-the-art all-digital academic medical center offering specialty care for
women and children and select medical / surgical services for all adults.
To achieve its mission of a state of the art digital hospital, academic and
research center, Sidra needs to be supported by a "Total IT Solution" to
provide the clinical, administrative applications as well as the data and
network infrastructure. Sidra's Information Management (IM) Department is
responsible for implementing the "Total IT Solution" that will enable Sidra
to achieve its vision of a paperless environment and provide world-class
quality of care.
A key component of Sidra's "Total IT Solution" is the Enterprise
Integration Strategy (EIS) that addresses the integration and communication
between Sidra's key systems, medical devices, and with external parties.
ROLE: CRM Consultant (Software Development Advisor)
Responsibilities-
. Design, customization, and implementation of Microsoft dynamics CRM 2011
. Sales, Service & Marketing workflows creation.
. Preparation of Detail system technical design.
. Development of Plugins, MVC applications in Microsoft .NET Visual Studio
2010.
. Preparation of WCF, Entities customization etc.
. Configuring each IT Solution to meet the Sidra RFP Requirements and
integrating each IT Solution according to the Interoperability Framework
2) MAX NEWYORKLIFE CO. LTD (Sept'05 -Mar'11) Gurgaon, INDIA
DOMAIN: INSURANCE
CAREER PATH
Designation Duration
Deputy Manager- Application Apr'09 - Mar'11
Systems
Assistant Manager- Application Oct'07 - Apr'09
Systems
Programmer Analyst Sept'06 - Oct'07
Retainer-trainee Sept'05 -
Sept'06
Key Deliverables:
. Migration of Pivotal CRM to Microsoft Dynamics CRM 4.0.
. Responsible for Delivery management of the new
Applications/Releases/Enhancements
. Coordinated with Engagement Manager on all engagements
. Prepared Functional Specification Document
. Successfully implemented CRM for different patches, CSMS, LMS, GOLDen
and Customer Portal
. Functional Knowledge of Insurance and Core Systems of insurance sector
. Efficiently managed Customer Portal launch on internet with features
such as Online Documents, Service Request and Payment Online
(underdevelopment)
. Streamlined functions related to Microsoft based CRM Applications
Implementation & Technical Support through vendor companies such as
Coqnizant, CDC, etc
. Resolved major technical issues such as analysis for cross patch
impact for all the development under WIP like for Releases, Projects
etc
. Ensured timely agreement on plan by all stakeholders, periodic review
& closure of the same
. Identified Patches requirements and provided the best solutions
. Supervised applications with vendors such as Cognizant, CDC & Mastek
for development & technical support
CRM IMPLEMENTATION PROJECTS
Project#1 : Customer Service Management System
Duration : 1 year
Role : Tech Lead/System Analyst
Team Size : 12
Description : The project dealt with developing an application that
targeted for the customers' viz. internal employees, external agents and
the products/policy holders of the organisation. The application was
designed to be extended later as a single point service for other services.
It was targeted to be run on the organization Intranet plus has a web user
interface for external customers. This system was being in use at various
Head & General Offices of Max New York Life. It had integration with Avaya
IVR, Core System (Ingenium) and Web Services. It is one of the most
important system in MNYL with 8000 Service requests processing each day.
Project#2 : Customer Portal
Duration : 6 months
Role : Tech Lead/System Analyst
Team Size : 12
Description : It was internet based web application
(https://www.customerlogin.maxnewyorklife.com) which MNYL used as a PORTAL
to serve the customer request and provide necessary information related to
there insurance policies. It was considered as one of the greatest projects
in 2009. It comprised of following features - Online Documents
Availability, Policy Alerts and Pay Online makes it user friendly as well.
Project#3 : Lead Management System
Duration : 1 year
Role : Tech Lead
Team Size : 12
Description : Lead Management System aimed at processing of more than
5000 leads on daily basis. To incorporate the changes required by the
users, the current system was changed on the front of Scalability, MIS,
Look & Feel, etc. Through this project, the suggested enhancements were
incorporated time-to-time into the system. After the system was implemented
for DST, it was providing the functionalities for lead generation,
management & allocation to sales team.
PERSONAL DETAILS
Date of Birth : 27th June, 1984
Languages Known : UK English & US English
Permanent Address : A-65, Pocket-IV, Kendriya Vihar-II, Noida -
201304
(Rohit Sharma)