ROHIT SHARMA

Doha, Qatar

Email: abw6x1@r.postjobfree.com Phone: (M) +974-********

To secure a dynamic position in the field of IT Software as Develoment

Consultant in CRM Technologies where my technical and analytical skills

will be utilized to the utmost level and provides enough scope to explore

my knowledge to serve the organization to the best of my ability and

skills.

SYNOPSIS

Young, energetic and result-oriented Microsoft Certified Technology

Specialist with over 7 years of extensive experience in IT Software -

Insurance & Healthcare domain with expertise in System Analysis, MS CRM

2011,4.0, .NET 4.0 development, Enhancement and Delivery Management,

Concepts of end-to-end project planning & implementation, end-to-end

development of software products.

Innovative ITILV3 Foundation Certified professional with proven ability to

identify, analyze, and solve problems to increase customer satisfaction and

control costs. Proven ability to quickly analyze key business drivers and

develop strategies to grow the bottom-line. Deep understanding of

technology with focus on delivering business solutions.

AREAS OF EXPERTISE

. 7 Years of experience in Microsoft .NET in different frameworks of

version 1.1, 2.0, 3.5, 4.0

. 5 years of MS CRM 4.0 & 2011 Development, Customisation &

Implementation Experience

. CRM data Analytics, Reports

. Application Migrations & Integrations with Avaya Inbound & Outbound

Diallers, ETL, document management system, Sharepoint

. Rich experience in working on SQL Server 2005 & Oracle 10g as Backend

database server

. Implementation of Microsoft Pivotal CRM in Microsoft .NET technology

. CRM Techno Functional knowledge

. Requirement Mapping & System Analysis

. Reviewing & Planning

. Project Support & Documentation

. Involved in Change and Defect Management Process

. Application Maintenance & Enhancement

CERTIFICATIONS

. Microsoft Certified Technology Specialist 2011 (MB2-868 Applications)

. Microsoft Certified Technology Specialist 2011 (MB2-866 Customization

and Configuration)

. ITIL v3(Foundation)

. Microsoft Certified Professional in vb.net

. Brain Bench Certified

. NIIT Certified in .NET

TECHNICAL SKILLS

. Microsoft Dynamics CRM 2011

. Pivotal Product Suite

. ASP.NET, Webservices, WCF, MVC4

. Languages C#

. SQL Server 2005 & 2008, SSRS, SSIS, Oracle 10g

TRAINING PROGRAMS ATTENDED

. ITIL v3(Foundation) training

. Yellow Belt Training on Six Sigma

. Seminars attended on Microsoft Technologies

EDUCATION & CREDENTIALS

. Bachelor of Technology, Graduation (2001-2005), Regular, India

EXECUTIVE HIGHLIGHTS

. Achieved "Star of the Quarter" award

. Recipient of "Star of the Month" award (twice)

. 18 Nominations for Excellence and Knowledge & Honesty in 1 year 2009-

2010

PROFESSIONAL EXPERIENCE SUMMARY

1) Dell services (MAR'11 - PRESENT) Noida,

INDIA

PROJECT: SIDRA MEDICAL & RESEARCH CENTER

CLIENT: SIDRA MEDICAL & RESEARCH CENTER, QATAR

Domain: Healthcare

Sidra Medical and Research Center (Sidra) in Doha, Qatar, will be a state-

of-the-art all-digital academic medical center offering specialty care for

women and children and select medical / surgical services for all adults.

To achieve its mission of a state of the art digital hospital, academic and

research center, Sidra needs to be supported by a "Total IT Solution" to

provide the clinical, administrative applications as well as the data and

network infrastructure. Sidra's Information Management (IM) Department is

responsible for implementing the "Total IT Solution" that will enable Sidra

to achieve its vision of a paperless environment and provide world-class

quality of care.

A key component of Sidra's "Total IT Solution" is the Enterprise

Integration Strategy (EIS) that addresses the integration and communication

between Sidra's key systems, medical devices, and with external parties.

ROLE: CRM Consultant (Software Development Advisor)

Responsibilities-

. Design, customization, and implementation of Microsoft dynamics CRM 2011

. Sales, Service & Marketing workflows creation.

. Preparation of Detail system technical design.

. Development of Plugins, MVC applications in Microsoft .NET Visual Studio

2010.

. Preparation of WCF, Entities customization etc.

. Configuring each IT Solution to meet the Sidra RFP Requirements and

integrating each IT Solution according to the Interoperability Framework

2) MAX NEWYORKLIFE CO. LTD (Sept'05 -Mar'11) Gurgaon, INDIA

DOMAIN: INSURANCE

CAREER PATH

Designation Duration

Deputy Manager- Application Apr'09 - Mar'11

Systems

Assistant Manager- Application Oct'07 - Apr'09

Systems

Programmer Analyst Sept'06 - Oct'07

Retainer-trainee Sept'05 -

Sept'06

Key Deliverables:

. Migration of Pivotal CRM to Microsoft Dynamics CRM 4.0.

. Responsible for Delivery management of the new

Applications/Releases/Enhancements

. Coordinated with Engagement Manager on all engagements

. Prepared Functional Specification Document

. Successfully implemented CRM for different patches, CSMS, LMS, GOLDen

and Customer Portal

. Functional Knowledge of Insurance and Core Systems of insurance sector

. Efficiently managed Customer Portal launch on internet with features

such as Online Documents, Service Request and Payment Online

(underdevelopment)

. Streamlined functions related to Microsoft based CRM Applications

Implementation & Technical Support through vendor companies such as

Coqnizant, CDC, etc

. Resolved major technical issues such as analysis for cross patch

impact for all the development under WIP like for Releases, Projects

etc

. Ensured timely agreement on plan by all stakeholders, periodic review

& closure of the same

. Identified Patches requirements and provided the best solutions

. Supervised applications with vendors such as Cognizant, CDC & Mastek

for development & technical support

CRM IMPLEMENTATION PROJECTS

Project#1 : Customer Service Management System

Duration : 1 year

Role : Tech Lead/System Analyst

Team Size : 12

Description : The project dealt with developing an application that

targeted for the customers' viz. internal employees, external agents and

the products/policy holders of the organisation. The application was

designed to be extended later as a single point service for other services.

It was targeted to be run on the organization Intranet plus has a web user

interface for external customers. This system was being in use at various

Head & General Offices of Max New York Life. It had integration with Avaya

IVR, Core System (Ingenium) and Web Services. It is one of the most

important system in MNYL with 8000 Service requests processing each day.

Project#2 : Customer Portal

Duration : 6 months

Role : Tech Lead/System Analyst

Team Size : 12

Description : It was internet based web application

(https://www.customerlogin.maxnewyorklife.com) which MNYL used as a PORTAL

to serve the customer request and provide necessary information related to

there insurance policies. It was considered as one of the greatest projects

in 2009. It comprised of following features - Online Documents

Availability, Policy Alerts and Pay Online makes it user friendly as well.

Project#3 : Lead Management System

Duration : 1 year

Role : Tech Lead

Team Size : 12

Description : Lead Management System aimed at processing of more than

5000 leads on daily basis. To incorporate the changes required by the

users, the current system was changed on the front of Scalability, MIS,

Look & Feel, etc. Through this project, the suggested enhancements were

incorporated time-to-time into the system. After the system was implemented

for DST, it was providing the functionalities for lead generation,

management & allocation to sales team.

PERSONAL DETAILS

Date of Birth : 27th June, 1984

Languages Known : UK English & US English

Permanent Address : A-65, Pocket-IV, Kendriya Vihar-II, Noida -

201304

(Rohit Sharma)

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