Customer Service Manager
Resume:
Robert E. Wyse Jr
Indianapolis, IN 46237
********@*****.***
I quickly adapt to new environments and have excellent people skills. The positions I have had
and those skills have enabled me to bring positive improvements to both fellow employee and
organization. My strengths have always been relationship building, customer service, intuitive
thinking and the ability to recognize, adapt and overcome obstacles. I look forward to bringing
these abilities into my future endeavors creating a positive impact on an organization in need of
these attributes.
Key Achievements:
.
• Created the Whalaa’s employee handbook and was instrumental in establishing all
company policies
• Managed all operations from concept to company launch including payroll, employee
acquisition and schedules, production and efficiency reports and working procedures and
guidelines.
• Created and implemented three lines of ATM enclosures from fabrication to delivery, to
include acquiring and managing supply vendors.
• Managed enclosure division of company and elevated margins 300%
• Created High School enlistment tracking program for all schools in the State of Indiana
that drastically improved retention rates through this training process.
• Managed largest recruiting team in the state and consistently finished above quota with
State’s top recruiter 7 of 8 years running
• Finished in the top 10 of recruiters every year on mission
Work History:
Dec 2010 – Current
Whalaa Coupons
Vice President of Operations
I oversee all operations with much focus on Customer Service and satisfaction. Develop monthly
reports and brief board members on company posture and profitability. Oversee all future
planning and idea development.
Feb 2005 – Dec 2010
Bancard Systems, Bancard Enclosures
Production Manager
I supervised 5 employees and was responsible for work schedules and pay submittal. I directly
worked with customers from job pricing to delivery and install of their purchased product. I had
the responsibility of purchasing all supplies needed for the manufacturing of products and all
supplies needed for front office.
Jan 2003 – Feb 2005
Resource Staffing Inc.
Recruiter
I was responsible for meeting with employers for open vacancies and then filling those vacancies
with qualified applicants.
Feb 1989 – Jan 2003
Military Department of Indiana
Recruiter / Career Counselor
I was a production recruiter for five years on mission numbers of 4-5 per month. I was moved to
Team Leader where I managed the largest recruiting team in the state ranging from 17 – 20
recruiters on varying missions of 3-5 per month. The last position I held was State Operations
Manager for 127 personnel where I was responsible for the State’s mission, the processing of
enlistment packets, the implementation of Federal programs from National Guard Bureau, the
coordination of shippers to and from Active Duty Training and the general welfare of all my
soldiers.
Nov 1979 – Jan 1989
Tri-built Enterprises
Carpenter / Foreman
I was a frame carpenter for four years, capable of reading prints, framing walls, cutting rafters,
installing windows, doors and cabinets. I learned how to operate all tools associated with the
trade to include operating a backhoe, front loader, lull, forklifts and small dozers. I began to run
jobs to include ordering all material and scheduling subcontractors in ’84. Overseen and
supervised projects to include some where union skilled trade and laborers were on site.
Oct 1976 – Oct 1979
U.S. Army
Military Policeman
I was stationed at Ft. Hood TX and worked as a division MP which included street patrol and
field duty. I graduated second in my class at the United States Military Police School.
Formal Education:
Oakland City University, BS Human Resource Management, 2002
Vincennes University, AS, Science, 1995
Decatur Central HS, General Studies, 1976
Advanced Noncommissioned Officers Course, Superior Ratings, (Army Advanced Leadership
Training)
Basic Noncommissioned Officers Course, Graduated 2nd in Class, (Army Basic Leadership
Training)
Primary Leadership Development Course, Honor Graduate
Drill Sergeant Leaders Course
Drill Sergeant School
Military:
U.S. Army – 1976 – 1979, Specialist 4, Military Police
U.S. Army Reserve – 1983 – 1989, Staff Sergeant, Infantry Drill Sergeant, Cadre with 70th
Division Leadership Academy
Indiana Army National Guard – 1989 – 2003, Master Sergeant (Active Duty Title 32), Recruiter,
Career Counselor
Indiana Army National Guard – 2003 – 2005, Sergeant First Class, Senior Personnel Specialist
Awards:
Meritorious Service Medal (6)
Indiana Distinguished Service Medal
Army Commendation (3)
Indiana Commendation (3)
Army Achievement (3)
Reserve Component Achievement
References:
Michael Gossett, President and CEO of National Bancard Systems, Regional Manager Bancard
Systems – 317-***-****
SGM Elizabeth Daniels, NCOIC Enlisted Branch, Military Department of Indiana, Indiana Army
National Guard, 317-***-****
Kevin Hartell, Carpenter and Door Specialist, lifelong friend, 317-***-****
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