Customer Service Manager

Store Team Leader ****-**** present Helping with training and development

Completing paperwork

Handling complaints (from both staff and customers)

Financial responsibilities open and closing the store with out store manager prestent

Ordering stock (where applicable)

Helping with promotional events

Personnel duties

as an ambassador for by ensuring every customer is welcomed into the store .

o To deliver exceptional customer service throughout the customer journey (including greeting,

o To use company product and service knowledge to provide advice and guidance to meet specific customer needs on the selection and purchase .

o To effectively contribute towards achieving the stores key performance indicators as directed by the store management team and through the delivery of exceptional customer service.

o To support and demonstrate a proactive approach in the implementation of all store promotional activity.

o To display a proactive approach to stock replenishment and merchandising ensuring that product displays are always maintained to company standard.

o To work as part of a team, supporting all colleagues and maintaining effective communication to deliver our total satisfaction guarantee (Lab, Optometry).

o To use all communications media within the store to communicate effectively and efficiently in accordance with company policy (e.g. appointment bookings, customer queries, telephone calls, on line communications etc).

o To accurately maintain all manual and computerised customer records in accordance with Data Protection.

o To ensure adherence to all company policy/procedure and relevant legislation in all areas of work.

o To ensure all in-store administration is completed accurately and in accordance with relevant guidelines.

o To ensure all areas of the store are maintained to company standard.

o To take personal responsibility for self development and proactively develop and maintain knowledge through participation in the company’s development

programmes.

o To act as a role model and mentor for new employees as required, offering

support and sharing knowledge.

o To demonstrate a flexible approach and to undertake any additional duties as

directed by management.

o To maintain a high standard of personal presentation at all times in accordance

with company requirements and to comply with the company uniform standards. o To at all times promote and adhere to a safe working environment in accordance

with company Health and Safety Policy and wear and personal protective. Pharmacist certified texhion Carrier corpartion 1991- 2007 wireing compressor to scedmatic to HVC units

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