Customer Service Medical Billing

Robert Kennedy

** ****** ****

Valley Stream, NY 11580

Phone: 516-***-****

Email: **************@*****.***

OBJECTIVE: Seeking a Sales/Marketing position with your company which will require me to utilize my communication skills, experience in the medical field, convincing power and capabilities in the field to maximize the revenue.

Experience

Linen & Gifts June 2002-June 2004

Sales Manager & Vender buyer

• Retail

• Management

• Interacting with customers on the floor with sales

• Going out to vendors and buying/ selling merchandise

• Overseeing stock and inventory

• Managing payroll and scheduling for employees

ALA Medical Billing October 2004 – August 2007

Medical Biller, Receptionist

• Identified software errors, billing issues and patient contact/insurance information

• Reviewed/edited daily patients’ demographic and insurance information.

• Medical Billing

• Correcting DX Codes

• Scheduled appointments, & meetings

• Responded to telephone, facsimile and email requests/inquiries

• Typed/distributed correspondence and memos

• Appeals, Organizing authorizations for Radiological Services

• Trained new employees on proper customer service techniques and learning the computer program

• Answered telephone calls and responded to all patient/physician billing inquiries.

• Maintained extensive contact with insurance companies concerning submissions and unpaid claims

Jamaica Hospital Medical Center September 2007 – March 2011

Follow Up & Accounting Clerk

• Identified software errors, billing issues and patient contact/insurance information.

• Evaluated/ processed adjustments, appeals and denials.

• Resolved payment delinquencies/duplicates and implemented appropriate actions including sending bills to collections, terminating accounts or issuing write-offs

• Correct, Organize and Adjust medical bill

• Assisted with the collection of A/R. Billed patients for their responsible portions and verified accurate insurance

• Organizing Patient Demographics in computer

• Answered telephone calls and responded to all patient/physician billing and clinical inquiries.

• Performed account reconciliation to ensure appropriate application of debits, credits and write-offs.

• Maintained extensive contact with insurance companies concerning submissions and unpaid claims

• Billed patients for their responsible portions and verified accurate insurance information.

Lenox Hill Hospital May 2011 Present

Follow Up & Accounting Clerk

• Evaluated/ processed adjustments, appeals and denials.

• Medical Billing

• Correct, Organize and Adjust medical bill

• Maintained extensive contact with insurance companies concerning submissions and unpaid claims

• Responded to telephone, facsimile and email requests/inquiries

• Resolved payment delinquencies/duplicates and implemented appropriate actions including sending bills to collections, terminating accounts or issuing write-offs

• Billing for High, Mid, and low dollar accounts

• Billing for 3 hospitals under North Shore LIJ (Lenox Hill Hospital, Forest Hills, LIJ)

Skills

MS office, Word and Excel.

Type 85wpm.

Time management.

People management.

Verbal communication

Sales capabale

Contact this candidate