Learning and Development Facilitator, Instructional Designer and PM

ADAM HILL

*** ********** ** • Holly Springs, NC *7540 • 703-***-**** • *********@*****.***

SUMMARY:

Results-oriented, award winning learning and development and project management professional with 10 + years

experience with an ASTD/Training Top 10 ranked learning organization. Fourteen years experience in the

creation, development, delivery, administration and measurement of adult education (instructor led, e-learning,

asynchronous) and adult learning theory. Demonstrated ability in analysis of learning/requirements gathering, skill

and process gaps and management of the design, development, implementation and evaluation of traditional,

blended and distance training solutions. Proven staff management, process development, and Learning

Management/Enterprise Learning Management systems implementation and administration abilities. Exceptional

communication skills, oral and written; master trainer.

KEY SKILL AREAS:

Course facilitation and classroom management Adobe Captivate, Camtasia proficiency

Instructional design using ADDIE model Documentation development

Evaluation strategy development and implementation Staff management

Enterprise level project management Full cycle vendor relationship management

Process development and improvement Strategic planning & communications

Standards and conventions creation ELM/LMS (administration and fuctional ownership)

Data gathering and analysis Ishare/Sharepoint (administration)

Knowledge management and control WebEx (technology and functional ownership)

Quality assurance and editing Centra (technology and functional ownership)

EXPERIENCE:

Cisco Systems, Research Triangle Park, NC Jul. 2012 - Present

Project Manager, Learning and Development

• PM of Collaboration Sales Lab (CSL) global training initiative. Management of international team of ISD,

SME, Multimedia, EMS and training coordination resources for two day ILT and global implementation of

200+ sessions to over 5400 Account Managers. Liaised with Director level stakeholders weekly. Course

resulted in increased bookings by 50% and pipeline increases of 53% for attendees vs. non-attendees

• PM of development of three e-learning prerequisites for CSL and all associated assessments and metrics

requirements including oversight of schedule, resources, and inter-team dependencies

• PM of Microsoft Competitive Training content development, delivery, and event planning for elite MCET

staff. Management of Sr. Director level SMEs through content creation and alignment of international

resources against delivery schedule

• PM TelePresence (TP) online e-learning QuickStart detailing Cisco's TP capabilities and sales

methodologies

IBM, Research Triangle Park, NC Oct. 2010 – Jul. 2012

Instructor/Training Manager/Instructional Designer

• Project Manager for Operations organization Learning Roadmap and new hire training program and all

required training materials and components

• Facilitation of new hire orientation, software systems, process improvement and rapid response learning

• Co-leading development and implementation of enterprise wide course materials template redesign to

improve learner experience, solidify instructional design and incorporate adult learning principles

• Implementing enterprise wide evaluation methodology including development of surveys, evaluation

metrics and feedback processes

• Co-developed Learning and Development annual performance goals and identified key learning metrics

and online self-study courseware for all staff

• Revamped three-week Loss Mitigation New Hire Orientation to improve learning delivery and post course

effectiveness in the work environment. Includes gap analysis, development of experiential learning

exercises and complete revision of course content, materials and support elements

Booz Allen Hamilton, McLean VA; Raleigh, NC Apr. 2001 – Jul.

2010

Learning Metrics, Evaluation and Reporting Lead/MetricsThat Matter Administrator

• Defined and executed organization wide measurement and evaluation strategy providing oversight of

metrics and data capture, analysis and reporting; resulting in improved learning offerings and course

attendance

• Planned, implemented, delivered and analyzed post course evaluation ‘smart sheets’ with predictive

analytics and 60 day follow-up evaluation to gauge real world impact of training on employee job function

• Managed full-cycle training development and delivery of application, metrics, and measurement theory

content to MTM administrators, curriculum managers, instructors and team leadership

• Administered Metrics That Matter measurement application with evaluation oversight of over 80 instructor

led courses, 100 self-paced/web-based courses, 200 instructors and 30 vendors

PeopleSoft Enterprise Learning Management Operations Lead

• Partnered with core services technical administrators to provide timely guidance in identifying, prioritizing

and solution finding for high priority Enterprise Learning Management (ELM) system issues

• Served as Learning and Development gatekeeper for all modification/improvement requests, course

additions and systems configuration updates. Provide application change management oversight

• Managed functional, technical, logistical and operational resources to ensure maximum ELM up time and

improve end user experience through process streamlining and incremental capability enhancements

PeopleSoft ELM Implementation Catalog/Content Task Team Lead

• Structured and defined firm wide course catalog including hierarchy, numbering convention, data

requirements and entry procedures resulting in a unified catalog used by over 20,000 employees

• Managed large group of stakeholders comprising leadership team sponsors, curriculum managers,

instructors, data entry administrators, program coordinators and human resource logistics staff

• Project managed content workstream with oversight of 10+ cross-teamed staff and delivered all

milestones and deliverables on time and within project constraints

• Developed, delivered PeopleSoft ELM training materials for core user base, administrators and end users

Content Management and Learning Asset Quality Assurance

• Performed quality assurance checks on all learning materials prior to live classroom use ensuring

compliance with firm standards for quality, content, impact and professionalism

• Conceived and enforced QA process and procedures, Learning Management System (LMS) course entry

templates, naming conventions and team wide content consistency standards

• Migrated all course related assets from single point of entry share drives to Microsoft iShare/Sharepoint;

administered iShare sites, developed storage conventions and provided access and security oversight

• Promoted to Associate December 2006

Learning Management System Administrator/Superuser; eLearning Tools Manager

• Performed staff management duties for team of three full-time staff. Responsible for daily administrative

management, professional development, conflict resolution and mentoring

• Executed daily maintenance, vendor liaising, client support, application troubleshooting, systems analysis

and testing in support of employee LMS and web-based courseware offerings. Responsible for the

oversight, development and maintenance of the firm’s LMS, learning portal and website, classroom

technology support (Centra) and e-learning capabilities

• Co-authored firm wide strategy and implementation plans for increased usage of distance learning

applications, video-teleconference technology and educational website accessibility

• Designed original high impact skill assessment tool/development process to enable direct reports to self

identify and improve skill gaps. Resulting development plans led to promotion of two of my staff

Training Consultant

• Conducted client needs assessments, analyzed target audiences, subject matter, and delivery options to

provide comprehensive training solutions for proprietary applications and hardware

• Directed development of distant learning assets for information systems training; coordinated and

delivered blended learning solutions to audiences in Europe and Central and South America, significantly

reducing learning related travel costs

• Performed analysis on complex systems and hardware; developed support documentation and end user

manuals for administrative support staff and technology maintenance personnel

• Created and deployed internationally accessible online help files using RoboHelp that provided just in

time assistance for firm applications, web sites and hardware to 12,000 employees

WorldStor, Fairfax, VA 2000 – 2001

Corporate Training Director

WorldStor was a data storage start up (Storage Area Networks and Network Applied Storage). I originated the

training department, created training SOPs and developed and delivered specialized training content.

• Managed three person training department with oversight and development of national enterprise level

engineering, sales and employee orientation curricula

• Developed/implemented training modules from creation to delivery in sales, new hire, field/sales

engineering, and technology for targeted audiences of 200+ employees

• Performed needs analysis on employee skill gaps; facilitated development and implementation of training,

targeting needs areas. Created materials resulted in faster new-hire to revenue generation

• Led enterprise wide process analysis to diagnose mission-critical procedural gaps and developed and

implemented streamlined communication procedures resulting in improved decision to action capabilities

company wide

Paragren Technologies, Reston, VA 1998 – 2000

Training Manager

Paragren was a data entry and market analysis company. I developed and implemented process efficiencies,

created training materials for 200 staff and supervised a large number of employees.

• Developed enterprise training plan and authored documentation for all data-entry procedures, standards

enforcement, escalation protocols and compliance thresholds

• Supervised 150 part-time employees and performed full human capital management duties including job

and career management, career progression, skills improvement and mentoring and coaching

• Implemented and maintained employee audit system resulting in a 5% improvement in data accuracy and

13% improvement in entry efficiency

EDUCATION:

Roanoke College, Salem, VA

Bachelor of Arts in English; Minor: Education; Certification: Secondary Education 8-12, English

May 1997

AWARDS AND RECOGNITION:

2012: President’s Pin recipient for Contributions That Make a Difference (awarded to less than 2% of staff)

2009: High Five Award for Onboarding Survey development and distribution

2008: Team Appreciation Award for Enterprise Learning Management implementation

2006: High 5 Award for training project support

2005: Team Appreciation Award for staff development and investment in Booz Allen human capital

2004: Impact Award for CMM/CMMI training development

2004: Impact Award for creation of the Business Development Framework

2003: Impact Award for Learning Management System implementation

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