Juana I. Allen - Administrative Assistant

JUANA I. ALLEN

*** ******** • San Antonio, TX ***28

Cell: 210-***-**** • Email: **************@*****.***

SKILLS

Skilled and dedicated Administrative Assistant with more than 5 years experience

coordinating, planning and supporting daily operational and administrative functions in

various office settings.

• Demonstrated capacity to provide comprehensive support for executive-level staff;

excel at scheduling meetings, coordinating t ravel, and managing all essential tasks.

• Proven t rack record of accurately completing research, reporting, information

management, and marketing-support activities within demanding t ime frames

• Adapt at developing and maintaining administrative processes that reduce

redundancy, improve accuracy and efficiency, and achieve organizational objectives.

• Highly focused and results-oriented in supporting complex, deadline-driven

operations; able to identify goals and priorities and resolve issues in init ial stages.

• Proficient in Microsoft Office Suite (Word, Outlook, PowerPoint),QuickBooks,

Windows and Mac OS; type 40-50 wpm with complete accuracy.

• Excellent verbal and interpersonal Spanish/English bilingual communication skills,

p hone manner and office etiquette to interact with customers and company personnel

i n a professional manner

PROFESSIONAL EXPERIENCE

Resource Corporation of America

06/25/2012 to Present Lien Specialist

• Investigate and verify all details related to the accident, including making sure the patient

received medical treatment within appropriate time frame.

• Gather any necessary police reports/records or other public documents needed

• Initiate and complete the lien process. This includes creating the Notice of Claim of

Lien, having lien notarized and filing the lien at the county courthouse and recording the

docket number in appropriate system

• Notify appropriate insurance companies and/or attorneys of any lien filed and/or

released. This will include sending all interested parties copies of the lien filing with

itemized billing.

• Maintain constant communication with insurance companies, attorneys, adjusters,

patients and other interested parties to help ensure maximum reimbursement.

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• If needed, request letters of protection from attorneys

• Manage the release of any liens once receipt of payment/settlement arrangement has been

made.

Piedmont Staffing, Asheboro, NC

11/2011 to 04/2012

Temporary Agency Placement

• Successfully executed temporary assignments in the field of office management.

University Health System, San Antonio, TX

10/2010 to 03/2011

Outpatient Customer Service Representative/Level 1 Admin

• Responsible for performance of para-administrative and clerical duties in support of

clinical services.

• Patient reception, data entry, answering incoming telephone calls, appointment

scheduling, registration, patient arrival and dismissal.

• Coordinate physician referral, financial screening, insurance verification, patient

account inquiry and cash collections.

N CDHHS-Children’s Developmental Services Agency, Pinehurst, NC 08/2009

to 06/2010

Foreign Language Interpreter/Facilitator

• Provide proficient Spanish Interpretation and Translation services for eight counties

to enable Spanish-speaking clients to fully participate in the agency’s Early

Childhood Intervention program in their native language as required by the State of

N C.

• Proficiently provide complete and accurate verbal interpretation of all

communications between agency staff, outside contracted sources and clients by way

of general phone calls, Emails and on-site interpreter sessions.

• Serve as consultant to the agency’s staff and other agency personnel by providing

cultural awareness workshops and t raining and assist in t raining contracted and

new interpreters/translators in the pertinent policies and procedures of the program,

required documentation and guidelines.

• Actively participate in, and facilitate teamwork effectiveness and work

collaboratively with the team to improve skills, knowledge, resources in order to

reach common goals.

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North Carolina Telcom, L LC, Robbins, NC

06/2004 - 3/2009

Owner/General Manager

• Managed a wide variety of administrative, sales and bilingual marketing functions

i n support of all projects and information management process for a telephone, and

internet company.

• Informatively collaborated, via web-based software interfaced with three major

p hone companies to facilitate in scheduling all techs for service orders and all new

customer land line and internet installations.

• Compiled and analyzed data from monthly reports to prepare for submitting to the

Public Utilities Commission as well as developed spreadsheets to improve and

inform quality and risk-assessment initiatives.

• Managed accounts payable/receivable and company budget. Generated

customer/vendor invoice and billing process.

• Supervised t he recruitment, t raining, and management of telecom industry service

and equipment vendors.

• Developed vital competitive analysis to facilitate implementation of aggressive

bilingual company marketing strategy.

• Maintained daily contact with satellite offices and manage activity and production

levels, evaluate performance levels, and provide leadership, t raining and coaching.

NC Moore County Schools, Robbins, NC

02/2003 - 05/2004

Teacher Assistant/Interpreter

• Provided assistance, under the guidance and direction of the lead teacher, in the

educational and social development of children attending Head Start, Moore At Four

Preschool Program and kindergarten.

• Assisted lead teacher in the implementation of Individualized Education Plan (IEP)

for students and aided in monitoring their progress as well as provide support for

individual students inside and outside the classroom to enable them to fully

participate in activities.

• Assisted teacher with maintaining student records, prepare and present displays of

student’s work as well as assisting overall school administration with interpreting as

needed and translating school documents for Limited English Proficient families.

• Provided students with emotional and behavioral support, aided in developing social

skills, and undertook other duties from time to time as required by lead teacher.

• Served as English/Spanish interpreter between families and school staff as needed.

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Robbins Family Practice, Robbins, NC

09/2001 - 01/2003

Medical Office Assistant /Interpreter

• Greet patients and agency visitors, directing all people to the appropriate locations

and services in courteous, polite and helpful manner.

• Respect and maintain privacy of agency clients, assuring client

confidentiality at all times.

• Provide efficient and professional telephone services.

• Other duties include registering patients according to agency protocols,

determining the financial/insurance status of patients and their eligibility for

medical services, assisting patients in correctly completing appropriate forms, and

documenting all information according to office protocol, billing and coding.

EDUCATION/PROFESSIONAL DEVELOPMENT

West Liberty High School, West Liberty IA

General Education, 1981-1986

Montgomery Community College, Troy, NC

Early Childhood Associate, 2001

WakeMed, Cary, NC

Spanish for Health and Human Services Level I, 03/2010

Spanish for Health and Human Services Level I I, 04/2010

NCDHHS Children’s Developmental Services Agency, Pinehurst, NC

Early Childhood Associate (while working with NCDHHS-CDSA, 35 CEUs earned

toward Early Childhood Associate)

Excellent references available upon request.

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