Customer Service System

KRISTEN SUGGS

**** ******** **** *** *-***D, Oviedo, FL 32765 • 904-***-**** • *******@*****.***

Education: University of Central Florida May 2013

Bachelor of Arts Orlando, FL

Major: Environmental Studies

Minor: Sociology

Florida State College at Jacksonville December 2010

Associate in Arts Jacksonville, FL

GPA: 3.4

Experience: Panera Bread April 2011 – April 2013

Associate Trainer Winter Park, FL

• Trained new employees in different areas of the café, including sandwich and

salad line, cash register, barista station, dining room, and drive-thru.

• Entered orders using a POS system, including operating a cash register and

handling cash.

• Greeted guests and answered any questions while keeping a friendly and upbeat

attitude, both in person and on the phone.

• Prepared food and coffee drinks at a quick pace while ensuring quality and

safety.

Borders Bookstore Sep 2009 – Dec 2010

Cashier/Customer Service Jacksonville, FL

• Operated the cash register while greeting customers and answering questions in a

friendly manner.

• Assisted guests in finding the item they were looking for, both in person and on

the phone.

• Stocked items daily and helped with clearance inventory quarterly.

Crispers July 2007 – Sep 2009

Front of House Associate Fruit Cove, FL

• Entered orders using a POS system, including operating a cash register and

handling cash.

• Served food to seated guests and bussed tables.

• Greeted guests and answered any questions while keeping a friendly and upbeat

attitude, both in person and on the phone.

Pet Supplies Sep 2006 – March 2007

Cashier Jacksonville, FL

• Operated the cash register and answered the phone.

• Stocked items and helped guests find what they were looking for.

Skills: Computer: MS (Word, PowerPoint, Excel), ArcMap 10, POS system

Awards: Florida Bright Futures Scholar

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