Customer Service Maintenance

Sonja Porter

**** ******** **** ** ~ Hebron, OH *3025

740-***-**** ~ ************@*****.***

PROFILE

Results driven, resourceful professional with solid skills. Experienced in property and maintenance office, accounts receivable, record filing, and administrative skills within fast paced, client-focused environments. Excellent written, verbal, and interpersonal communication skills. Creative problem solver able to identify and resolve concerns expeditiously. Approaches difficult situations with tact and diplomacy.

Office and Account Management

Maintenance Office Support

Outstanding customer service Excellent phone etiquette

Notary

Utilization of office equipment

Filing numerically & alphabetically

Accounts Receivable & Payable Experience

Internet navigation & email correspondence

Microsoft Word & Yardi Property Management Software

Timesheets and Payroll

WORK EXPERIENCE

Community Housing Network, Columbus OH

Maintenance Assistant Supervisor 3/2007-3/2013

Supported the Maintenance Supervisor with overseeing a crew of 17 maintenance workers and 3700 units Assisted tenants and vendors using excellent communication and customer service skills.

Generated, distributed and followed up on all work orders and created reports for management teams and maintenance staff

Maintained a good tracking system for all CMHA Inspections (success of having 0 abatements for 3 years)

Calculated and recorded time and mileage for maintenance department

Generated all 24 hours notices to CHN's resident for HUD, OFHA, City of Columbus and any maintenance needs to enter the unit

Responsible for tracking and closing all purchase order invoices using Yardi Software System

Responsible for tracking and counting inventory in Yardi Software System

Tracked and entered assets in Yardi Software System (Stove, Refrigerator, A/C unit)

Notarized documents for Property Management

Sonja Porter

Resume

Page 2

Ebner Properties, Columbus OH

Maintenance Property Manager 4/2006-2/2007

Performed administrative duties for the maintenance and property management departments for 600 units and 5 maintenance technicians.

Received and assisted all tenant calls regarding maintenance related issues.

Generated, distributed and followed up on all work orders

Tracked, recorded, and entered all time and mileage for maintenance technicians

Closed out all purchase order invoices in Yardi.

Entered all assets in Yardi (Stove, Refrigerator, A/C unit)

Generated 24-hour notices for all of the properties.

Ran monthly reports for each property on the inventory used.

Attended monthly meeting with the Property Managers.

Performed move out Inspections

EDUCATION & TRAINING

Trained on Ohio Eviction Laws

Training on Customer Service phone skills

Trained in Management policy and procedures

Trained in Homeless Sensitivity Training

Graduate – Watkins Memorial High School

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