Sales Customer Service

Carole Haky

**** ******** ****

Brecksville, OH 44141

440-***-****

SKILLS

* Reliable self-starter with good follow-through; recipient several

promotions

. Effective time-management and superior ability to prioritize in high-

volume environments

. Extensive secretarial, administrative, clerical and sales service

support

. Strong keyboard skills including typing and data entry 50-60 WPM

. Superior organizational, coordinating and project management

* Computer skills: : Windows 2005; Internet Explorer; Microsoft Word and

Excel

ACCOMPLISHMENTS

* As Customer Service Representative, accurate freight documentation and

audit skills resulted in decreased billing errors and enhanced quality

control

* As Staffing Specialist in a high-volume area, superior coordinating and

initiative resulted in enhanced intra-department communication and

increasingly efficient workflow; selected to participate in analysis and

conversion of personnel database (MIS system); received a merit increase

based on expansion of job responsibilities and work scope

* Successfully coordinated and expanded corporate Transportation

responsibilities resulting in optimal quality and management of executive

facilities and services; compiled executive travel Directory that

enhanced communication resulting in corporate savings

* Results oriented: provided skills, experience and knowledge to

successfully implement systems conversions that enhanced intra-office

production and facilitated quality control.

WORK HISTORY

SUBSTITUTE TEACHER (2008-2013): Maple Heights and Bedford Schools,

Brecksville and Parma Schools, Garfield and Cleveland Heights, Euclid

Schools, Cleveland Charter Schools

MARKETING COORDINATOR (2009-2012): Home-based phone solicitation (evenings)

for National Neighborhood Volunteer Programs (American Heart, Lung

Association, Leukemia & Lymphoma, American Cancer, March of Dimes, Autism

Disorder) (Infocision Management)

MANAGER/OWNER (2005-2008): Successfully owned and operated $90,000+ food

franchise. Managed and coordinated five employees. Experience entailed

marketing, quality control, inside and outside sales; responsibility for

bookkeeping/accounting functions, payroll and taxes

ADMINISTRATIVE (2000-2005): Real Estate Administrative coordinating and

scheduling resident, staff, and vendor liaison services; responsibility for

reception, payables/receivables, banking functions, staff payroll, editing

of leases; facilitating quality control operations and staff communication

to improve staff service response; secretarial support for Board Members,

business correspondence and administrative support for General Property

Manager. (Moreland Court Condominiums; Omega Real Estate)

Carole Haky Page Two

WORK HISTORY

ADMINISTRATIVE AND SERVICE SUPPORT INCLUDES:

SECRETARIAL (Sales & Marketing): Responsibility for entering, tracking and

expediting orders; administrative support including updating customer

database, compiling Procedures Manual and editing Regional Sales Directory;

Secretarial support for CEO, CFO, Vice President-Marketing, Regional Sales

and Product Quality Control Engineering (Cleveland Gear)

FREIGHT SERVICE AGENT: Position included general office coordinating, data

entry, tracking and expediting, service support and air freight preparation

and documentation (BAX Global)

SALES SECRETARY: Position entailed marketing and customer service support

for Regional Sales Manager; job entailed extensive coordinating of HVAC

equipment including equipment procurement, allocation of equipment for

distributors and customers; responsibility for managing general office and

administration including updating database for National Sales (United

Technologies-Carrier Building Services)

STAFFING ASSISTANT: Responsibilities included personnel coordinating,

applicant screening, testing, record processing, interview scheduling and

coordinating support for employment recruiting process; relaying job

specification and personnel policies; compiled EEO reporting activity and

Benefits and Compensation for new hires (The Cleveland Clinic Foundation)

INSIDE SALES ADVERTISING REPRESENTATIVE: As CLASSIFIED ADVERTISING

REPRESENTATIVE, job entailed high-volume, telephone sales and service

support including composing, editing and typing of ad lineage (The Plain

Dealer Newspaper)

EXECUTIVE SECRETARY: TRANSPORTATION SECRETARY AND ASSISTANT TO COORDINATOR

of ACCOUNTING & CORPORATE MANUALS...Job entailed coordinating corporate

amenities including aircraft, executive chauffeurs, guest house, leased car

program and aircraft hangar; compiled National Travel Directory for

executive travel accommodations; managed all department records including

payables processing and voucher system for aircraft Pilots (Eaton

Corporation - World Headquarters).

EDUCATION

B. S. Psychology, (JOHN CARROLL UNIVERSITY); Ohio Teaching Licensure;

Ohio Notary.

Contact this candidate