JUDY M. MAYES, M.A. Ed

Email address; abw4ef@r.postjobfree.com

818-***-****

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HIGHLY SKILLED HEALTH-CARE PROFESSIONAL one who assumes ownership for

directing leadership business objectives while driving multiple work-

streams, mentoring talent synergy and building productive positive team

environments through multiple department structures.

Professional Strengths Includes

Training Program Management Human Resources Managing Vendor

Relationship

Curriculum Development Project Implementation EPIC On-

Boarding/Off -Boarding

Budget Management Meeting Facilitation Superior

Communication

Healthcare Project Readiness C- Level Thought Partner EPIC -End

User Training

EDUCATION

Master of Arts, Immaculate Heart College; Emphasis: Literature/Education

and Communication

Bachelor of Arts, Immaculate Heart College; Emphasis: Literature/Education

and English

EPIC CREDENTIALED

Cadence Scheduling, Prelude (2012 version)

Revenue Cycle -Resolute Hospital Billing, Professional Billing: (2012

version)

Inpatient Training

CERTIFICATIONS

Mediation & Negotiation, Los Angeles County Bar Association/Dispute

Resolution Service, Inc.

Accreditation Standards for Human Resource Management; Education and

Training

Situational Leadership

Instructor, Basic Life Support

Kaiser Permanente Management/Supervisory Certification

Management of Human Resources/Education Healthcare Functions

Doing More with Less While Maintaining and Improving Quality Healthcare

ACHIEVEMENTS

Proactively ensures project communication readiness from key stakeholders

cross- departmentally

Created keyword terminology related to readiness preparation linked to

employee reward incentives

Achieved reputation as the go-to resource Project Manager to achieve work

plan deliverables

Recognized for streamlining training to leverage physician involvement

Designed, developed, and push out project competencies prior to

implementation "go-lives"

Commended for blending human talent and mapping project roles and

responsibilities

Recognized ingenious approaches to invite members, exempt, non-exempt teams

and physicians as project champions

Consistently utilizes "lessons learned" as project successes

MEMBERSHIPS

Society for Human Resource Management (SHRM)

American Society for Training Development (ASTD)

California Women Lead, Engage, Empower, Elect

PROFESSIONAL EXPERIENCES:

Alta Bates, Hospital, (Sutter Division) Berkley, CA

03/2013-05/2013

Senior Consultant/Revenue Cycle Division - EPIC Hospital Billing

. Managed and provided resolutions to complex claim issues

. Facilitation of management training

. Created on the fly education shortcut tools

. Disseminated concrete advice and guidance to directors responsible for

revenue

. Maintained ethics and compliance focus while utilizing Epic Hospital

Billing functionality with Department Directors

. Interfaced with all work streams engaged in Epic implementation

transition

. Ensured program status, risks, issues and successes were communicated

to champions and stakeholders

. Addressed delicate situations to minimize conflicts

. Provided Epic Revenue Cycle work queues expertise to meet target dates

. Reviewed deliverables with team and facilitated revisions when

necessary

UCLA, MEDICAL CENTER, Westwood, CA

EPIC Training & Development

08/2012 - /01-2013

Revenue Cycle Division EPIC Cadence

. Curriculum Development

. Review and approved workflows

. Interviewed and recommended potential talents

. Presented high-level training

. Pilot Coordination, Training and Presentation

. Monitored Credentialed Trainers and Trained end users

. Evaluated Credentialed Trainers, End Users training

. Conducted formal and informal meetings

Oschner Health Services, New Orleans, LA

Epic Project Manager

05/2012- 08/2012

EPIC- Project Manager, (Inpatient, Revenue Cycle, Ambulatory, Radiant,

Cadence)

Directed and managed 150 employees in various support roles

. On boarded training team for support

. Created Epic proficiency tools to validate support competency levels

. Revenue Cycle workflow analysis

. Presented-Manual Claim: CMS Claim Form (1500) for

provider/professional billing/(UB04)

. Presented-Claim Entry: Professional Office Visit

. Conducted an overview for Claim Data Entry

. Assessed staff levels prior to scheduled assignments

. Ongoing evaluation of staff to ensure deliverables were met

. Participated in coordination of training for leadership development

team

. Created and presented impromptu training as needed

. Off boarded training team

. Provided project team exit interviews and reporting documentation

TAMPA GENERAL HOSPITAL, Tampa, Florida

Epic Project Manager

03/2012 - 05/2012

EPIC- Resolute Consultant/Project Manager/Trainer (Professional Billing)

. Provided an assessment of current Revenue Cycle curriculum

. Conducted an overview for Claim Data Entry

. Claim Entry: Professional Office Visits workflow

. Claim Code/PE50 /UB Claim Entry

. Created specific education curriculum in accordance to clients

specifications to ICD-09

. Designed and facilitated project plan for ICD 9-10 data conversion

. Presented a continuity between the Epic Revenue Cycle and Meaningful

Use indicators

. Provided training to project business owners

. Brainstormed with leadership team to streamline meetings to push the

project forward to achieve said timelines

. Started creating policies and procedure to mirror organizational

expectations

Established Revenue Cycle policy and procedures, plans for data conversion

and manages assigned IT projects. Primary work consists of consulting with

Revenue Cycle teams to ensure alignment of Meaningful Use Stages,

curriculum-development and validations completed along with activities

necessary to defined projects deliverables.

CLEVELAND CLINIC HOSPITAL, Miami, Florida

03/2012- 03/2012

EPIC -Consultant Go-Live Event

Revenue Cycle Resolute, Professional Billing, Inpatient, Admission,

Discharge, Transfer, and Cadence

. Provided Revenue Cycle, Inpatient training during Go Live events

. UB Claim Entry review

. CMS 1500 Adjudication Option (Eligibility of Benefits) curriculum re-

written

. Created "short cuts" for specific staff to ensure targets were being

achieved

. Expedited answers to questions regarding Cadence, ADT, Prelude and

Professional Billing

. Developed learning short cut tool for Inpatient users

Providence Health & Services Regional Offices,

12/2011 to 03/2012

Providence Health Services Hospital (Consulting), Seattle, WA

EPIC- Consultant, Revenue Cycle Hospital Billing

. Exhibiting a culture of service excellence drives my commitment to

delivering the best experience in healthcare consulting

. Focus on providing services related to Epic Resolute Hospital Billing and

being responsible for providing high-level consulting to the hospital and

academic medical center clients.

. Claims data entry curriculum development

. Epic Resolute Hospital Billing providing an exceptional work ethics to

ensure charges are routed appropriate and in a timely manner.

. Provides client with define solutions to needs or problem areas, and

determines scope of investigation required to obtain solution. Solutions

may include training of alternate methods and procedures, changes in

methods and practices, or redesign of products or services.

. Provides and prepares written deliverables for client and management of

risk migration strategies as defined in project scope, while complying

with engagement standards, status report procedures, deadlines, and

client folder specifications/requirements.

. Conducted and interpreted project quantitative and qualitative analysis

. Design and development of Community Connect strategies with operations

and implementation

. Other engagement specific responsibilities may include IT planning and

needs assessments, system selection and implementation, project

management, upgrade coordination and testing, custom programming,

application support, design or build, interim management, business

operational analysis and work flow redesign.

UNIFIED TECHNICAL, Sacramento, CA

Project Manager

Sutter Physicians Services

10/2011-12/2011

Revenue Cycle Resolute Professional Billing and Hospital Billing

Develop, in collaboration with identified executive, operational, project

and IT leaders, project schedules, milestones and deliverables.

. Perform, direct, coordinate, and review all training deliverables

specified by the project plan

. Provided thought partnership to C-Level partner to bridge project gaps

towards successful project outcomes

. Maintained a high-level of confidentiality

. Maintain overall training project plan, timelines, and change

management communication

. Direct/facilitate PB and HB project meetings, training to identify and

resolve technical/logistical issues

. Monitor and training report project progress with the goal of adhering

to the defined schedule

. Produce periodic status reports to direct project participants and to

update management

Status reports reflect issues, alternative recommendations.

. Present project findings to defined audiences including senior

leadership

. Collaborate with identified executive, operational, project and IT

leaders to meet business requirements

NOVANT Health, North Carolina

(03/2011-10/2011) EPIC-Credentialed Training Consultant

Credentialed; Cadence Scheduling, Prelude, Admissions Discharge Transfer

(ADT) Revenue Cycle (Professional and Hospital Billing (version 2010).

As noted above, for this contract assignment, my training, and assessment

scores ranked in the upper percentile. The responsibilities consisted of

all styles of training modalities, curriculum tweaking, testing, one-on-one

training, workflow validations and pre and post go-lives support. Working

in partnership with IT, Clinical Champions and Ancillary support created a

smooth transition toward a successful implementation. Additional

responsibilities included:

. Providing superior adult learning theories during end user training

and demonstrates good interpersonal skills to interact with peers and

end users.

. Responsible for individual training time management, learning

resources and continuously monitor tasks to meet the overall project

schedule.

. Demonstrating superior communication with end users during training

and go-lives

. Monitoring and managing change control for training development

processes.

. Providing documentation for training, testing, Cadence Scheduling

functionalities

. Oversight for managing workload effectively updating time and resource

management tools to reflect accurate status of task completion and

resource allocation.

. Actively contributed and created training materials for new processes

developed by the team.

. Actively participating and creatively suggesting methodologies for

cross training initiatives

. Maintaining change control procedures on Cadence Scheduling and

Resolute Professional Billing specification documentation reflecting

organizational goals

. Maintained training updates with all phases of testing and user

acceptance tests.

. Determining BEST teaching approach for unit testing stage for

releases/enhancements

. Actively supported and incorporated the mission and core values into

daily training presentations.

. Exhibited team approaches using adult learning theories in daily work

and relationships with others.

PROFESSIONAL PROFILE

PRADA GEE INC., Granada Hills, CA

Human Resources Consultant (2008 - 2011)

. Day-to day operations oversight of project managers/analyst for

specific healthcare contracts

. Structure readiness assessment and pre-implementation planning

engagement

. Project Charter design and development

. Design and development of clear consistent communication

. Conduct presentations to leverage consensus towards achieving key

deliverables

. Project readiness strategic plan development align with project work

plan

. Oversight for quality and performance outcome measures

. Implementation liaison bridge stakeholders for physicians, nurses,

community, and patients

. Human resources, process redesign - role mapping

KAISER PERMANENTE REGIONAL MEDICAL GROUP, Pasadena, CA

EPIC/ Lawson/Vas-Tech Applications

Project Manager (2007-2008)

. Collaboration with Board of Directors, Program Directors to negotiate

major revisions, time commitment s and resources

. Maintained a high-level of confidentiality

. Analyzes business needs, design partners with business owners to

define scope and technical solutions

. Facilitated data conversion using identified tools

. Provided oversight for project team of (16) data conversion analyst

. Ensured timely deliverables of high quality assignments

. Accountable for specific project budgets

. Plans and managed readiness, department directors presentations, and

project priorities

. Ensured strategic direction that multi projects were leveraged and

align with organizational business plan

. Provided general project oversight, leadership, work plan targets,

technical direction

. Provided high quality and cost effective project management, analytic

and technical expertise for a board array of issues

. Provided leadership to multi-disciplinary teams, as well as manages

work of outside consultants

. Provided expertise and experience to the development of activation

plans

. Conducted weekly team lead meetings to discuss issues, change

communication and production environment

. Prepared and review status reports of projects related activities

. Established strong relationships project stakeholders and IT project

cheerleaders

. Acted as liaison, problem solver, change management development, and

facilitator

. Accountable for the development of project documentation for other

senior executives, key clients to facilitate sharing of project

outcomes and best practices

. Established procedures regarding implementation and project phases

. Oversight for project budget

. Accountable for project readiness, staff readiness and systems

readiness/functionalities

. Supervision for developing training programs for different levels of

audiences

. Department recruitment, coaches and mentors staff

KAISER PERMANENTE REGIONAL MEDICAL GROUP, Pasadena, CA

EPIC Applications (Cadence Scheduling/Revenue Cycle)

Senior Learning Consultant (2005-2007)

. Responsible for day-to-day expert technical leadership to highly

visible, sensitive and multi-faceted Cadence Project

. Responsible within readiness scope of practice for TRAINING life-cycle

processes

. Responsible for providing consultative strategic direction of project

and developing project plans for Cadence and Revenue Cycle

. Oversight for an efficient data collection, department director

interviews, workflows and issues

. Provided consultative expertise for CADENCE and REVENUE CYCLE complex

scopes on the Build where analysis of data required an in-depth

evaluation of various factors

. Readiness hands on approach for post implementation, support and

installations of application custom features

. Hands on development of curricula design and presentation as needed

. Cadence Training & Build Consultant for Southern California Region

. Coached, counseled, evaluated, recruited, and provided new hire

orientation.

. Exercised critical judgment within generally defined

practices/policies in selecting methods and techniques for obtaining

results

COUNTRYWIDE- A DIVISION OF TREASURY BANK, N.A., Thousand Oaks, CA

Compliance Officer (2002-2005)

. Oversight for measuring the effectiveness of the organizations'

internal controls and policies based on a sampling of consumer loan

applications

. Directed and provided oversight for Audit Reviews

. Verified implementation of Audit recommendations and policy/procedure

changes as a result of resolutions and Audit findings

. Conducted department meetings regarding Audits, Compliance and

Servicing Standards

. Managed coordination for development and enhancement of divisional

correspondence

. Coordinated meetings to discuss findings and possible solutions to

issues

. Developed Performance Measurement Metrics for each team according to

their key activities

. Mentor to Team Leaders and Department Managers in evaluation process

. Provided oversight to Department Analysts to develop Quality Assurance

processes and Reporting methods to communicate Performance results

. Managed the development of appropriate recommendations (in accordance

with Company, State and Federal Guidelines) for resolution or

improvement of any identified problems and/or control deficiencies

. Recruitment and retention of talent resources

. Department capital and payroll budget management

CALIFORNIA EDUCATION REGULATORY GROUP, Van Nuys, CA

Manager, Education (2001-2004)

. Provided operations oversight with direct reports from; Human

Resources, Executive Training & Development, and directions for

Organizations Strategic Plans.

. Anticipated and articulated emerging organizational needs

. Identified areas of needed organizational change

. Provided expert organization development/restructuring and systems

analysis approach

MISSION COMMUNITY HOSPITAL, Panorama City, CA

Director, Education (1998 -2001)

. Managed education of employees for (2) campuses with one being an

Acute Care Facility and the other site, a Psychiatric Hospital with 60

beds.

. Provided guidance and structure to the "first" ever Competency

Assessment tool for both facilities

. Coached/Mentored/Structured management and staff with Education

Guidelines to achieve Joint Commission on Accreditation of Hospital

Organizations "highest" score in the history of this hospital

. Directed the development of a 'new" Performance Appraisal document to

yield staff retention

. Oversight for implementation of a "new" time system

. Provided executive annual presentation and facilitation

. Oversight of Community College nursing students on campus classes

. Collaboration with Los Angeles Unified School District on site Career

Day events

. Managed Medical Center projects, interventions for training and

development

. Directed staff, managers performance assessment, continuous learning,

"new" ways of learning

. Managed and coordinated internal and external education to align with

overall strategic goals and objectives

. Contracted with vendors and providers

. Managed education targets with physicians, nursing and non-nursing

teams

. Advisor for Compliance, Ethics, Safety, Employee Relations Committees

and Chairperson for Education Committee

. Planned and developed annual budgets for all areas of responsibilities

(capital and payroll budgets)

. Provided dual responsibility for planning of the employee annual

Holiday Party

. Oversight for Quality and Performance Reviews

COMPTON UNIFIED SCHOOL DISTRICT, Compton, CA

Resource Specialist (1997-1998)

. Assessed, designed, implemented and evaluated Individual Education

Plan (IEP)

. Coordinated (IEP) Team Meeting

. Managed IEP target progress for California Department of Education

Guidelines

. Provided creative thoughts processes for learning vehicles to enhance

aggressive comprehension patterns

CALIFORNIA EDUCATION GROUP, Van Nuys, CA,

Consultant (1994-1997)

. Provided consultation for/to educators through private and public

sectors

. Researched best practices to address private and public school

curriculums

. Policies and Procedures support

. Grant Writing for Federal and Foundation funding capital

LOS ANGELES UNIFIED SCHOOL DISTRICT, Los Angeles, CA

Volunteer Learn Representative (1993-1994)

. Provided professional and personal foundation for recruitment of

Principal

. Utilized teaching expertise to assist in classroom setting ( Reading,

Mathematics and English)

. Elected to sit on Learn Committee Board to address how student learn

and created more effective plans

. Volunteered in the library, safety committee and partnered with

Administrator

KAISER PERMANENTE HOSPITAL, West Los Angeles, CA

Assistant Director, Education Development (1974-1993)

. Provided leadership for Medical Center Education Department

. Developed strategic, short and long range plan for delivery of

education programs and orientations

. Provided annual needs assessment of competency skills and crafted

avenues to address department, medical center and individual needs

. Developed training goals, objectives and co-directed the planning,

development implementation, promotion and delivery of education and

training

. Collaboratively provided development of training methodologies,

resources, class curriculum and content in-services

. Partnered with Medical Center Leadership to identify best practices

and to prioritize Annual Education Plan

. Assured alignment with KP Organizations Mission Vision and Values

Statement through presentations and program objectives

. Directed the coaching and consultative services with supervisors and

managers to assist with identifying analyzing and solve performance

problems to clearly determine departmental training needs

. Provided collaborative efforts to; assure exceptional JCAHO and

Department of Health Survey and project outcomes.

. Dual responsibility for Safety Committee, Human Resources & Education

Committee meetings

REFERENCES:

Carol J. Williams, MPH 541-***-****

Suzanne Lacy, EPIC Consultant 818-***-****

SALARY REQUEST: Open

AVAILABILITY: Immediately

RELOCATION: Flexible

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