Manager Customer Service

EILEEN HINES

******.*******@***.***, **** Westbrook Dr. Apt, 303, Brooklyn, OH 44144, P. 216-***-****

Objective

To establish a career with a Company that will enable me to use my Administrative/Clerical/ Office knowledge.

Education

Cleveland Heights High Diploma

Fortis College Medical Billing and Coding 2012 to 2014

Experience

The Office Professionals, 6133 Rockslide Road, Suite 206, Independence, OH 44131

Administrative Temp, 1/2013-Present

• Answer Phones

• Direct Calls

• Schedule appointment for clients

• Pull daily medical charts

• Handle closing of medical charts and opening old charts if needed

Hope Academy Lincoln Park, 3518 West 41 Street, Cleveland, OH 44109

Enrollment Coordinator/Office Manager, 6/2005-3/2012

• The first point of contact in School

• Interviewed students with parent for school enrollment

• School tours

• Navigation of multiply web sites at one time

• Lead group orientations/training

• Entered all student information in all applicable School Management sites and State Department of Education databases

• Resolved data issues that arose with State audits

• Provided daily, weekly and monthly reports

• Processed school Federal Lunch Funding information

• Entered accurate and complete course information into the appropriate database for each student

• Utilized downloaded CMSD transportation spreadsheets to enter and process all schools transportation information

• Worked with CMSD in providing correct routes for current and newly enrolled students with low turnaround time

• Entered accurate and complete Special Education information into appropriate databases and communicated with Special

Education Department about student status

• Collected and managed fees and reconciliation of ledger

• Demonstrated strong follow-up techniques

• Prepared for and participated in State reviews and School Sponsors audits

• Daily student attendance audits and manual data revisions

• Processed and distributed daily mail for school

• Created and maintained Staff weekly time sheet

• Maintained and operated all office equipment

Purchasing Manager, 2005 to 2012

• Purchased office equipment and Janitorial supplies

• Created orders using purchase orders numbers

• Purchased all student State Testing supplies

• Maintained Building inventory

Key Skills

• • •

Office Manager Report & Document Records Management

Preparation

• • •

Spreadsheet Creation Inventory Management Purchasing

• • •

Interviewing Staff Supervisor Customer Service

• School Registrar

MS office, Outlook, Excel, Word, Internet, E-mail, VPN, EMAD, SOES, SSID, Office depot, My workplace, PowerSchool, Webrec,

Rentroll and UPS Shipping

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