Customer Service Sales
Resume:
Jeffrey A. Spencer
**** ********** *****, ****** *******, 33547 813-***-****
Route Salesman
May 15, 2012 - July 3, 2012, Canteen Services,Tampa,
Florida
. Service assigned customer accounts according to
planograms
. Input account and product information into handheld
computer
Route Salesman
December 18, 2011-March 6, 2012, Tropicana, Tampa, Florida
. Deliver product to designated accounts and place
product according to plangrams
. Order product for accounts
. Input account information into handheld computer
. Manage a route log book
Sales and Service Representative
May 2, 2011-December 20, 2011, Heritage Crystal Clean,
Tampa, Florida
. Service customer accounts
. Manage a route log book, account rotation of over 200
accounts
. Knowledge of and adherence to hazmat procedures
. Prospect for new accounts/sales
Sales Supervisor
September 22,2010 - March 29, 2011, Sunny Florida
Dairies/Chelsea K, Sarasota, Florida
. Supervise Route Salesmen team and Route Relief
. Train new employees for route sales/delivery and
merchandising/planograms
. Assist current employees with route management
(ordering, customer service, sales)
. Prospect for new customers/accounts and visit current
accounts
. Monitor and merchandise shelf space according to plan-
o-grams
. Use of HHC, Word, and various office machinery
. Responsible for the direction, coordination and
evaluation of all distribution activities for
assigned drivers/routes
. Supervise driver performance and take proper
disciplinary steps as necessary
. Monitor the team to ensure vehicles are well
maintained and that related repairs and safety issues
are addressed in a timely manner
Branch Manager/Distribution Supervisor/Route Salesman
(various progressive positions over the 18 years)
July 8,1991 - December 8,2009, Velda Farms Dairies, Florida
. Supervised Route Salesmen, Route Relief, loading crew
. Trained new employees for route sales/delivery
. Performed service calls to area customers to communicate with store
managers.
. Prospected for new customers
. Responsible for the direction, coordination and
evaluation of all distribution activities for
assigned drivers/routes
. Supervised driver performance and took proper
disciplinary steps as necessary
. Monitored the team to ensure vehicles were well
maintained and that related repairs and safety issues
were addressed in a timely manner
. Monitored and merchandised assigned shelf space
according to plan-o-grams.
. Maintained detailed records of accounts and equipment.
. Assisted current employees with route management
(ordering, customer service, sales)
. Use of HHC, Word, various office machinery and product loading
equipment
. Executed product promotions
. Daily route settlement procedures executed
. Reorganized route structures for increased profitability
. Ran all branch routes while Route Salesmen out on leave
Route Salesman
1990-1991, Merita Bread, Fort Myers, Florida
. Delivered company product to numerous accounts
. Solicited new business within the route territory
. Ordered products for assigned accounts
. Executed product promotions
. Daily route settlement procedures executed
. Worked route efficiently to increase market shares
Route Salesman
1988-1989, Wonderbread, Fort Myers, Florida
. Delivered company product to numerous accounts
. Solicited new business within the route territory
. Ordered products for assigned accounts
. Executed product promotions
. Daily route settlement procedures executed
. Worked route efficiently to increase market shares
Special Licenses: Class A CDL with Hazmat endorsement
References Ricky Dow, Northern Distribution Manager, Velda Farms Dairies
Mike Arsenault, Key Account Manager, Velda Farms Dairies
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