Customer Service Assistant

Althea Vasquez-Cruz

**** ***** ********* #**

Bronx, N.Y. 10452

347-***-**** - ********@*****.***

OBJECTIVE: Dental Assistant

PROFILE: A compassionate individual with a passion for Dental and the

ability to work with individuals of different disciplines,

team player. A creative-problem solver able to multi-task

and prioritize to produce positive outcome.

EDUCATION: The New York School for Medical and Dental Assistants

02/12-02/13 Long Island City, NY

Dental Assistant Certificate 900hrs

Clinical Skills: Pathology and Radiology, Four-Handed Chair

side Assisting including Dental Specialties, Impressions,

Sterilization Procedures and Oral Hygiene.

Administrative Skills: Insurance Forms, Office Management,

Introduction Computerized Dental Billing

01/07-05/10 John Jay College of Criminal Justices

New York, New York

Forensic Psychology (43 credits)

09/05-07/06 Maximo Gomez High School

Santo Domingo, Republica Dominicana

Aluminum Diploma

EMPLOYMENT: North Central Bronx Hospital

12/12-02/13 Bronx, New York

Position: Dental Assistant

. Providing Chair side Assistance to the dentist as

needed during all patient care activities.

. Seating and preparing for examination, treatment and

observation, as indicated by the dentist.

. Exposing and developing dental x-rays,

. Mixing dental cements and materials.

. Maintaining proper infection control by practicing

universal precautions, and utilizing appropriate

techniques and barrier.

04/09-08/11 Mother Hood Maternity

Elmhurst, Queens

Position: Assistant Manager

. Cashier; assisted customers with purchases, preformed

cash register duties, answered the phones, ordered

and stocked merchandise. Opened and closed the store,

deposited checks, and supervised other employees.

Errorless mistakes in the last 18 months,

. Customer Service; promoted 100% customer

satisfaction: customers felt like home, smiling and

friendliness, resolved customer inquiries and

complaints.

. Leadership; Motivation, team work and increased

employee productivity.

SKILLS: CPR Certified, Excellent with MS Word, Dentrix, 34 WPM,

and Fluent in Spanish,

RDA certified pending.

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