Customer Service Sales
Resume:
Jessica Maria Rentas
**** * ****** **, *******, Fl 32812
***************@*****.***
CUSTOMER SERVICE PROFESSIONAL
More than 7 years’ successful experience in customer service and support
•
Profile
with recognized strengths in account maintenance, problem solving and
trouble shooting, sales staff support, and planning/implementing proactive
procedures and systems to avoid problems in the first place.
1. Possess solid computer skills.
2. Excellent working knowledge using both IBM and Mac systems; Lotus
1 2 3, Microsoft Excel, WordPerfect, Microsoft Word, CT DataTrac.
3. Ability to train, motivate, and supervise customer service employees.
4. A team player, acknowledged as “Total Quality Customer Service
Professional.”
5. Develop plan, conduct audits and variance analyses, process payroll
and payroll tax reports and filings, and maintain/update accurate
inventories.
Increased customer retention by 19%, from 72% to 91%.
•
Synopsis of Achievements
1. Reactivated 9 key accounts ($253K/year), utilizing
persuasion/mediation skills.
2. Proactive planning led to notable increase in morale in all departments.
3. Created customer satisfaction survey, drastically reducing potential
problems.
Sears Home Improvement, Longwood, Fl 2007 2010
Employment
Customer Service Representative
1. Work with 28 sales professionals covering 2 states
(Rhode Island and Connecticut), responsible for more
than 3,800 individual and corporate accounts.
1. Support sales reps in opening new accounts and
upgrading existing service.
2. Quickly and effectively solve customer challenges.
3. Maintain quality control/satisfaction records, constantly
seeking new ways to improve customer service.
Brighthouse Tax Service Inc., Casselberry, Fl Present
Personal Assistant/Accountant
1. Handle all business accounts.
2. Create and manage business/account reports.
3. Create & manage weekly work schedule for employees.
4. Host & coordinate meetings.
Atlanta Job Corps, Atlanta, Ga 2004
Education
Associate of Arts: Communications & Public Relations
References Furnished Upon Request
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