Customer Service Manager
Resume:
**********@***.***
Bobby Landers Fernandez
Orlando, Florida
Experience:
Fernandez Electrical Services, LLC Orlando, Florida
Office Manager/Tech December 2008-Current
Cash Office
Scheduling service calls
Responsible for customer service call center
Collections
Electrical field work(new construction)
Inventory control
Marketing
Front desk/phones
Billing/expense reports
Seville Place Apartments Orlando, Florida
Community Manager January 2006-December2008
Responsible for 488 units
Director of student housing
Data entry
Trouble-shooting/customer resolutions
Customer service
Managed 12 person staff
Preparation of annual budgets
Directed and trained leasing staff
Collections/legal notices/ Eviction processing
Payroll/Petty Cash/AP/AR
Unit inspections
SODAs
Rent collection
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**********@***.***
Bobby Landers Fernandez
Orlando, Florida
Global Signal, LLC Sarasota, Florida
Asset Manager July 2003-January 2006
Responsible for 1,656 cell tower sites, North America and Canada
Logistics
Preparation of divestiture reports
Negations of land right purchases
Monitored sites for profitability
Responsible for vendor procurement and service
Acted as liaison between site owners and tenants
Supervised construction crews
Supervised owner payments and tenant payments
Contract preparations
Trouble shooting site issues
Knowable in the following programs:
Word, Tenant Pro, Centex, People Soft, Cognos, PmPro, Rent-roll
Knowledge of fair-housing, QuickBooks, MS Word, Excel
Designation: Notary Public-State of Florida-Commission #DD 884140
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