Customer Service Data Entry

Quiawanna D. Dallas

*** ******* ****** - ******, ** 36756

205-***-****(Mobile) - 334-***-****(Home)

*********@******.***

OBJECTIVE

To obtain a position that will utilize my experience and offer opportunities in continuing professional development, offering 7 years of nursing service.

SKILLS & ABILITIES

Honest, dependable, hardworking, willing to learn and good communication and customer service skills, Data entry

Knowledgeable in Microsoft Excel, PowerPoint, Access, QuickBooks, and C++

Direct patient care, Long-term care, Medical-Surgical, Pediatrics

Administering medication (Intramuscular, Subcutaneous, By mouth)

Vital signs, assessments, charting, Tube feedings, Foley insertion and care, IV Start/DC, Operate Fluoroscopy/X-ray machine, CPR Certified.

EXPERIENCE

CUSTOMER SERVICE REP, SUTHERLAND GLOBAL SERVICES (FTD)-WORK FROM HOME (ONLINE)

APRIL 2013-CURRENT

Customer Service, Answer Inbound calls, data entry

LPN, RURAL HEALTH MEDICAL PROGRAM-UNIONTOWN, AL

FEBRUARY 2012 - OCTOBER 2012

Triage (phone and inpatient, injections, treatments, venipuncture, u/a, electronic charting, dressing changes.

LPN, CORIZON-BRENT, AL (PRN) (NAME CHANGED FROM CORRECTIONAL MEDICAL SERVICES)

JULY 2006 -FEBRUARY 2012

Admission to the Infirmary, Medical Surgical, Direct patient care, Assessments, Rounds with MD, Wound care & culture, Acute and Emergency Room care, Assist MD with clinic, Triage, Administer medication, Injections (Sub Q, IM), venipuncture, IV therapy, urinalysis, Sick call, Yearly Physicals and new intakes, population pill call, segregation pill call and bed rounds, Mental Health observation, Charting, Transcribing orders, Monthly MAR renewal, Fasting blood sugar checks, Assist with x-rays and dental, Medical record(filing and coding), Inventory, Counting narcotics.

LPN, MAXIM HEALTHCARE-BIRMINGHAM, AL

AUGUST 2008- JUNE 2010

Administer to the ill/injured employee, Enter incidents into system, Administer hearing/pulmonary function test and document, Complete appropriate paperwork, Check and order supplies, Check and calibrate equipment daily, Assist MD, Triage, Collect urine samples, Update safety numbers daily, Administer O/C meds and document, Answer calls and handle appropriately, Administer new hire physicals. Data Entry, Precertification and prior authorization of procedures and test using CCMS and interqual guidelines, Customer Service, Answer telephone calls and handle appropriately. ICD9 coding.

LPN,PAINSOUTH- BIRMINGHAM, AL

OCTOBER 2005 -JUNE 2006

Office & phone triage, pre- op & post- pop, IV therapy, position patient for procedure, assist MD with procedures, set up sterile fields, operate fluoroscopy machine, monitor vital signs pre-op & post-op, Administer medication, Injections, drug screenings, venipuncture, urinalysis, Data Entry, Charting, Prescription call ins, Pharmacy Profiles, Prior Authorization, Inhibit letters, filing, Autoclave instruments, Inventory.

TELECOMMUNICATOR-CITY OF SELMA-SELMA, AL

MARCH 2001-SEPTEMBER 2003

Data Entry, Answer E-911 calls, Dispatch, Answer calls on multi-switch board and transfer appropriately, Customer Service.

EDUCATION

WALLACE COMMUNITY COLLEGE SELMA, AL AUGUST 2004- AUGUST 2005

LPN CERTIFICATION BOARD CERTIFICATION (LICENSE # 2-055947) GPA 3.33

WALLACE COMMUNITY COLLEGE SELMA, AL JANUARY 2003-MAY 2004

ASSOCIATE DEGREE IN COMPUTER INFORMATION SYSTEMS

REFERENCES AVAILABLE ON REQUEST

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