General Manager

DANA A. GRAY

*** ***** **** ****** ~ VICKSBURG, MI 49097 1152

PH: 269-***-**** ~ *******@*****.***

XPERIENCE

E

Jan 2013 TRUCK DRIVER / GREENHOUSE

to Jun 2013 G. Hoeksema & Sons Inc. Portage, MI

• Operate tractor and trailer to transport various products.

• Provide prompt and courteous service to customers.

• Verify loading and unloading of shipments to avoid claims.

• Review invoices with customers and obtain authorization and signature.

• Handled Forklifts and other equipment.

• Organized and maintained inventory.

May, 2011 IT DATA CENTER OPERATIONS / TECHNICAL SUPPORT

to May 2012 Bronson Methodist Hospital, Kalamazoo, MI

• Provided excellent customer service to Bronson system users.

• Worked with end users to determine software specifications, hardware requirements, and process improvement

workflows.

• Created system documentation, project plans, test scripts, and education materials.

• Developed expertise of end user business practices, concepts, and terminology.

• Practiced excellent telephone demeanor and interpersonal skills, specifically in providing technical support to the

user community.

• Monitored and controlled computer equipment and online applications according to daily shift schedule.

• Exhibited daily proven proficiency in Microsoft Office Suite.

• Maintained a working expertise of user experiences with variety of applications and exhibited a strong interest

and aptitude for learning new applications.

September, 2009 GENERAL MANAGER

to May, 2011 KSI Trading Corporation, Kalamazoo, MI

• Began as manager of new location, responsible for hiring, organizing, and launching new location that now

exceeds $100K per month.

• Researched, facilitated, and implemented new sales leads throughout the region to farm out to sales team.

• Improved sales numbers and created larger profit margins without increasing staff in 18 months of operation.

• Mastered Microsoft Navision to maintain 10K square foot warehouse of 100K parts with precision and the lowest

shrink count of any location in the region.

• Trained employees to use computer software within a week of learning the system.

• Utilized Outlook Express, Excel, and Word to manage employees, maintain accounts, and submit quotes.

July, 2007 ACCOUNT MANAGER

to September, 2009 International Components Strategies (ICS), Kalamazoo, MI

• Established relationships with new customers, guiding them in the benefits of working with ICS in attaining their

inventory goals.

• Managed large region of clients, including the entirety of the northern United States and the majority of Canada,

after only three months with the company.

• In the first three months of employment, exceeded the sales of any new employee in the company.

• Researched automotive parts for accurate descriptions and applications for excess stock in the warehouse to better

serve the company and our customers.

• Maintained daily record of all communication and transactions with customers and potential customers, exhibiting

commitment to detail and excellent organizational skills.

March, 2005 ASSISTANT STORE MANAGER

to July, 2007 AutoZone, Portage, MI

• Directly supervised 12 employees of a $1.2M/year retail auto parts store.

• Maintained current and reliable knowledge of auto parts and procedures for sales and customer service.

• Used specialized computer system to manage ordering and inventory for a large, busy store.

• Assisted store manager with scheduling and review process, updating computerized records for corporate review.

• Achieved Foundations Orientation Class Trainer Certification.

• Performed all store manager duties during regular absences of the store manager, several times per month.

July, 2004 COMMERCIAL SALES MANAGER

to March, 2005 Advance Auto Parts, Three Rivers, MI

• Serviced nearly 200 business accounts, providing expert parts advice and guidance and maintained detailed

computerized account records.

• Sold up to $7000/week in automotive parts and supplies, dominating local market of automotive parts sales.

• Managed three employees, guiding them in the role of commercial sales and providing knowledge required to

provide exemplary customer service.

• Trained employees to use the store computer system to perform all aspects of the job.

March, 2003 SENIOR SERVICE ADVISOR

to July, 2004 Pep Boys Automotive, Portage, MI

• Supervised and directed all exempt and non-exempt employees in the service center.

• Responsible for effective operation of the service center, including sales, productivity and profitability.

• Worked closely with the Store Manager to achieve overall sales and operational objectives.

• Acquired needed automotive parts and accessories from local dealers, managed inventory, processed parts supply

orders, and maintained business-to-business sales relationships.

• Created and maintained all necessary documentation for sales, service, and parts.

• Ensured that the service center operated under safe conditions according to established policies and procedures

and in compliance with federal and state regulations.

2000 PARTS MANAGER / SERVICE ADVISOR

DANA A. GRAY

to 2003 Seelye/Wright Kia-Isuzu, Kalamazoo, MI

• Directed team of parts department employees, guiding employees and mentoring the group under my supervision.

• Organized and supervised physical inventory and maintained stock levels, including a complete overhaul to the

inventory system.

• Managed warranty service and worked closely with KIA or Isuzu corporate parts warehouse to process warranty

items and issues accurately and efficiently.

1997 PARTS COUNTERMAN / SERVICE WRITER

to 2000 Mahrle’s Harley-Davidson, Battle Creek, MI

• Provided retail sales of Harley-Davidson parts, accessories, and services in a specialized market to a highly

technical customer base.

• Managed the service schedule for all vehicles in the dealership, juggling the highly variable needs to suit the

availability of the correct service agents.

1989 OWNER / MANAGER

to 1997 Wildwood Florist and Gift, Federal Way, WA

• Owned and managed a flower and gift shop with five employees.

• Handled all financial services functions, including AP/AR and Payroll.

• Managed all marketing issues, including radio and print ads, mailers and creative selling techniques.

• Organized and the distribution of products for home and business delivery, managing a schedule of production

and delivery drivers on a daily basis.

• Performed customer service functions, assisting customers on the phone and in the store, suggesting appropriate

gifts and products for a wide array of occasions and situations.

• Handled all purchasing for the business, working with growers, distributors and retail establishments to maintain a

level of inventory and wide selection of products for the store.

1986 INFANTRYMAN / SPECIALIST E-4, 1st Battalion, 39th Infantry

to 1989 United States Army, Baumholder, Germany

• Supervised lower-ranking personnel.

• Aided in training implementation of military tasks.

• Functioned as a jeep driver for Battalion Adjutant.

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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