Customer Service Representative
Resume:
Adrienne Edmonson
Orlando, Fl. 32822
***********@*****.***
Objective I am an experienced Customer Service Representative in search of a career with a growing company that will allow me to utilize my customer service skills and room for promotion.
Summary of qualifications
• Track record of listening and responding to customers’ needs and concerns and the ability to multi task.
• Highly skilled in providing services to customers both over the phone and in person
• Proven ability to independently determine answers and solutions
• Excellent ability to work with a diverse customer base
• Professional demeanor and outstanding communication skills
• Ability to work in a team environment or independently
Experience
4/2010-12/2012 Dial America
Customer Service Representative
• Answered incoming calls and provided information relevant to the service
• Responsible for upselling products and services
• Made outbound phone calls in order to obtain new business from prospective customers
• Used a pleasant speaking voice while handling irate customers and resolving problems effectively
• Demonstrated high level of energy and enthusiasm, from the first call of the day to the last
10/2007-3/2010 Protocol Global Solutions
Customer Service Representative
• Generated new business by making outbound phone calls to customers
• Recorded gathered information into database while moving customers along the sales cycle
• Maintained professionalism and proper etiquette while building rapport with
customers over the phone
• Strictly followed do not call policy and procedure
• Consistently met sales goals and quota
11/2006-10/2007 Amerada Hess Station
Store Associate
• Provided on time and friendly customer service
• Priced and stocked incoming goods
• Operated cash register and issued accurate change
• Balanced cash drawer at the end of shift to equal total goods sold
Education
8/2004-8/2006 Florida Metropolitan University
Business Administration
• Attended all classes and maintained an excellent grade point average.
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