Adrienne Edmonson

**** * ******* **** **** *

Orlando, Fl. 32822

407-***-****

abw1z2@r.postjobfree.com

Objective I am an experienced Customer Service Representative in search of a career with a growing company that will allow me to utilize my customer service skills and room for promotion.

Summary of qualifications

• Track record of listening and responding to customers’ needs and concerns and the ability to multi task.

• Highly skilled in providing services to customers both over the phone and in person

• Proven ability to independently determine answers and solutions

• Excellent ability to work with a diverse customer base

• Professional demeanor and outstanding communication skills

• Ability to work in a team environment or independently

Experience

4/2010-12/2012 Dial America

Customer Service Representative

• Answered incoming calls and provided information relevant to the service

• Responsible for upselling products and services

• Made outbound phone calls in order to obtain new business from prospective customers

• Used a pleasant speaking voice while handling irate customers and resolving problems effectively

• Demonstrated high level of energy and enthusiasm, from the first call of the day to the last

10/2007-3/2010 Protocol Global Solutions

Customer Service Representative

• Generated new business by making outbound phone calls to customers

• Recorded gathered information into database while moving customers along the sales cycle

• Maintained professionalism and proper etiquette while building rapport with

customers over the phone

• Strictly followed do not call policy and procedure

• Consistently met sales goals and quota

11/2006-10/2007 Amerada Hess Station

Store Associate

• Provided on time and friendly customer service

• Priced and stocked incoming goods

• Operated cash register and issued accurate change

• Balanced cash drawer at the end of shift to equal total goods sold

Education

8/2004-8/2006 Florida Metropolitan University

Business Administration

• Attended all classes and maintained an excellent grade point average.

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