Customer Service Manager

Profile

Motivated, personable professional with multiple college degrees and

compelled to work helping people live better. Talent for quickly mastering

new areas of interest and training others. Develop and deliver training

materials for all levels of employees and evaluate results. Recently

completed Master's in Elementary Education and State Insurance License.

Capable and experienced in handling sensitive, confidential records.

Flexible and Enthusiastic personality which conveys both professionalism

and courteous nature. Ability to bring others together in team settings.

Versatility in strategies; able to maintain a sense of humor under pressure

through coaching of employees. Poised and competent with ability to work

easily with cultural differences. Thrive in deadline-driven environments

and will take a business to the next level.

Education

UNiversity of Phoenix online, phoenix, Ar

MASTERS OF ELEMENTARY EDUCATION DEGREE, 2011

Moravian College, Bethlehem Pa

MASTERS OF BUSINESS ADMINISTRATION DEGREE, 2005

BACHELOR OF ARTS DEGREE, 1983

Licenses:

Resident Producers License for Pennsylvania, License #643590

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

AUTHOR PROFESSIONAL CORRESPONDENCE TO TEAM MEMBERS.

Educating employees on upcoming marketing campaigns and requirements for

inquiry of same.

Marketing/Customer Service/Problem Solving

OVERSEE MARKETING BUDGET AND ALL ASPECTS OF ADVERTISING ALLOWING FOR

SUBSTANTIAL GROWTH

Develop and implement strategic marketing plan for business:

Create business plan for start-up business in petcare industry

MASTERY & Organization

MANAGE ALL ASPECTS OF DAY-TO-DAY OPERATIONS OF START-UP BUSINESS:

Compliance with state licensing agency to pass required inspections and

maintenance of facility.

Retail experience

OVER 10 YEARS WORKING ALL LEVELS OF RETAIL IN SPECIALTY STORE SETTING.

Managed up to 45 store employees in store setting.

Teaching/Training experience

TEACHING, TRAINING, AND MENTORING PERSONNEL OVER 20 YEARS IN VARIOUS

CAPACITIES.

Taught 1 year as an ESL job training adults in Welfare to Work Program at

Hispanic American Organization.

Taught 1 year of Entrepreneurial Business Models at Lehigh University with

other members of a team from Surefit, Inc.

Employment History

CROSSMARK - PLANO TEXAS- LEHIGH VALLEY DIVISON

Retail Merchandiser, Team Lead, and Rep Mentor, January 2012 to Present

PERSONAL CAREGIVER- ALLENTOWN, PA

Caring and Assisting parents, 2009 to present

HASBRO TOYS- LEHIGH VALLEY AND NORTHERN NEW JERSEY REGION

Seasonal Retail Merchandiser, August to December 2011

R FURRY FRIENDS DOGGIE DAYCARE - EMMAUS, PA

Owner/Manager, 2004 to 2009

SUREFIT, INC- ALLENTOWN, PA

Marketing Analysis Manager, 1998 to 2003

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