Engineer Management
Resume:
Sulur,
********@*****.***
Coimbatore – 402.
Mobile: 91-962*******
Objective:
A highly motivated individual with a strong positive attitude willing to be a part of an organization that leverages my skills
to uplift the spirit of people around, and enables me to enhance my knowledge by keeping abreast with the latest
technological developments; while working within a progressive firm offering opportunities for career advancement and
professional growth in a challenging career in Business Administration.
Professional Experience:
I. Genpact, Bangalore, July 2012 –Present.
Designation: Business Analyst (UNICA - Campaign Management).
Responsibilities:
• Managed the overall global back office processes for campaign management and supported marketing service
teams across CISCO theatres of US / EUEE / APAC.
• Created key code and identified group of contacts targeted. Reviewed the existing campaign management
application through available data / documents.
• Hold periodical discussions with the technical team to understand the technical capabilities and limitations of the
new campaign management application.
• Coordinate with business users to define processes and oversaw implementation of those processes in the new
Campaign Management system.
• Develop, test and implement the Campaign Management in UNICA and launched multi-channel integrated
marketing campaigns to facilitate execution.
• Receive and evaluate reports, sent by the marketing team to judge the on-field progress.
Campaign and Content Management
• Efficiently handled high volume campaign management operations / processes and ensured quality &
compliance with contractual Service Level Agreements.
• Meticulously supported the existing campaign management solution (UNICA) for business users and answered
questions related to its usage.
• Productively interacted with client teams, attended to their requests and addressed issues, if any.
• Ability to adapt to changes when there was a migration from Epiphany to UNICA in business environments and
face challenges successfully.
• Effective time and tasks management capacities that help take sound decisions under pressure situations.
• Design and develop a systematic Campaign and Content Management plan as per the clients' specifications.
. Magnum Network Support, Chennai, October, 2010 – March 2011.
Designation: Network Engineer.
Worked as a Network Engineer at client site TCS e-Serve Ltd.
(Formerly known Citi group Global Services Ltd).
Roles and Responsibilities:
• Involved in major activities during various project implementations and change controls.
• Analyzing network traffic, monitoring and managing the health and status of the network using SolarWinds.
• Maintaining CISCO Routers 7200,3800,3600, 2800 series
• Maintaining Catalyst 6500, 4500, 4006, 3500 Series switches.
• Co-ordinating with CITI Global Network Team( Singapore,U.S.A,) for Global Support
• Coordinating with service providers for commissioning and maintaining the WAN links.
• Sustaining proper documentation of the network setup and change control.
• Managing IP address and VLANs.
• Supporting Network Operations by 24/7
• Familiar with VIRTUAL TECH, ULTIMATIX TICKET SYSTEMS.
Project Migration from CITI Segment to TCS Segment, Chennai.
Client TCS e-Serve Limited.
Description CITI Existing Network Setup migrated to TCS.
Position Network Engineer
Contribution Creating Y-VLAN in all 6000, 4006 and 2960 Switches and connecting into the
GRN, Coordinating with the GNCC.
Team Size 6
III. Sun view Info Solutions, Coimbatore, September,2007 – July, 2010.
Designation: Web Designer (Client Side UI Developer)
• Have developed Commercial and Business website (UI Development), single handedly.
• Proficient in designing web pages using HTML and CSS.
Educational Qualifications:
Bachelor of Engineering, Electronics & Communication Engineering, 2007, Coimbatore Institute of Engineering &
Information Technology, Coimbatore.
Technical Qualifications:
Familiar with Campaign Management tools: UNICA and Epiphany.
Competent in Web languages like HTML, CSS.
Lean, GB trained and tested.
Place: Bangalore
Date: GOWRISH L
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