Customer Service Sales

CHERYL R. BLAIR

**** *. ***** *** • Cedar Lake, IN 46303 • Phone 219-***-**** • E-Mail *************@*****.***

OBJECTIVE

To gain an opportunity in a chemical or biology laboratory where I can utilize my education and experience while being challenged toward my personal and career goals.

PROFILE

Professional with progressive experience in leadership, medical environments and customer service industries

Experience with laboratory techniques such as: Aseptic Technique, Plating/Streaking, Media Preperation, Inoculations, Staining Techniques, Sterile Procedures, Electophoresis, PCR and Western Blot

Proficient in Microsoft Office Suite

EDUCATION

Bachelor of Science in Biology, Purdue University Calumet, Hammond, IN, Graduated: May 2013

Dental Assisting /Oral Surgery Assisting Training, United States Army Reserves, Ft. Bragg, NC, 2003 – 2004

Dental Assistant Certification, United States Army Reserves, Sheppard AFB, TX, 2000

Relevant Coursework: Microbiology, Chemistry, Cell Biology and Organic Chemistry

WORK EXPERIENCE

Best Buy, Merrillville, IN (2006-Current)

Circuit City, Merrillville, IN (2004-2006)

Walgreen’s, Dyer, IN (2002 – 2004)

Sales Associate

* Operate point of sale equipment, reconcile cash drawer and process orders for items out of stock

* Provide exceptional customer service; Ensure satisfaction and handle conflict efficiently

* Train new employees on store functions and systems

* Ensure displays are properly stocked and organized according to company directives

* Cross utilized in all areas of the store retail business

* Acted as liaison between business customers and “Best Buy for Business” program

* Collaborated with local business to determine technology needs; Assisted business customers with on-site evaluations of equipment, prepared estimates for equipment upgrades, and closed sales

* Communicated needs to company consultant to develop a plan

* Attended conventions and expos in support of Best Buy for Business

* Set up kiosk displays, gathered prospects and secured deals at local and city conferences/expos

* Processed cell phone sales, upgrades, and mobile broadband cards

* Received Employee of the Month awards for outstanding customer service sales performance, and reliability at Circuit City and Best Buy

* Member of Merrillville Chamber of Commerce from 2006-2007

United States Army Reserves, Gary, IN (2000 – 2008)

Dental Assistant

* Processed thousands outbound and inbound soldiers over an eighteen month period in support of operations Enduring Freedom and Noble Eagle, Ft. Bragg, NC

* Screened patients to determine needs, charted vitals statistics, filed patient records

* Assisted during dental procedures including oral surgery

* Performed operatory setup and clean up; Packed and unpacked dry sockets and removed sutures

* Used a Schick system to facilitate bitewing, periapical and panoramic x-ray films

* Sterilized instruments using an Ultrasonic cleaner and an Autoclave

* Received a meritorious achievement award for my participation in the successful Enduring Freedom mission.

Always Open / Subway, Dyer, IN (1996-2001)

Assistant Manager

* Supervised three employees in the operation of a convenience store, gas station, and a Subway restaurant franchise.

* Managed store and employees in Lead Managers absence

* Handled customer relations and balanced register

* Ensured overall appearance of store and grounds

* Assisted the store manager with making and receiving orders

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