Quality Assurance Customer Service
Resume:
Objective: To obtain a position that will enable me to use my strong
organizational skills and utilize my ability to tackle challenges at hand
and advance within my respected corporation.
PROFESSIONAL EXPERIENCE
03/12-10/12 Quality Residential Engineer
Aisin Auto Group (contracted by Staffmasters)
. Planned and conducted activities concerning the quality
control and quality assurance of all products shipped from
AAA to customer
. Ability to supervise a team of 10 employees or more
. Check raw material inventory level and contents
. Monitor impreg inventory flow
. Re-arrange inventory a needed
. Daily communication and reporting to AISIN
. Support Customer on in- house sorts
. Support negotiations for changes in specifications
. Initiate boundary /limit samples when needed
. Oversee A,B,C, trials for process change request and
countermeasures trials
. Review all supplier scrap
. Observe maching and assembly processes (potential in-house
damage to parts), and monitor down time
. Ability to be on call 24 hours a day 7 days a week
. Monitor impreg inventory and flow
09/11-0 2/12 Inventory Auditor / Operations
Apex Tool Group
. Work within the WMS mainframe for all transactions
. Provide daily support for all inventory transaction such as
Internal movements and all inventory adjustments
. Assist Vendors with specific auditing projects
. Cycle count Inventory daily
. Prepare and execute all variance reports,audit reports and
cycle count reports
. Operate oversize Picking crane when needed
. Close out all purchase orders which are out of date
. Communicate with vendors and management frequently to
ensure Quality Assurance
8/09-07/10 Operations/Procurement-
Inventory Durham, NC
Southern Research Institute (contracted by Modis)
. Successfully scheduled orders to meet delivery targets for
clients,facilities and various departments
. Created PO (Purchase Order) to assure pinpoint Expediting
for clients
. Ordered and received chemicals
(Nitrogen,H2s,AluminumSulfide,Caustic,Acetic
Acid, Alcohol)
. Update and keep Material Safety Data Sheet (MSDS) in
compliance with federal regulations
. Analyzed and maintained various data reports pertaining to
inventory control and Carbon to liquids operations.
. Created and maintained excel sheets for clients project
production efficiency.
. Compile, store and retrieve production data
. Assisted Engineers in daily operations of transforming Carbon
to Liquids process.
. Analyzed Carbon bed material used in reformers and prepared
data for Department of Energy
. Monitored and Maintained steady run time of gasifiers,reformers and chemical reactors
. Performed Laboratory Analytical as needed
. Conducted tours of the facilities to potential clients and
new hires.
09/08- 01/09 Tax Research Analyst
RTP, NC
ZC Sterling (contracted by Adecco)
. Demonstrated a high level of customer Service
. Responsible for performing research to obtain tax information
and for making outbound calls to jurisdictions to obtain due
/past due tax amounts and process payments.
. Worked closely with City and Town officials to prevent
homeowners from losing their property due to delinquent
property taxes.
. Responded to clients questions and concerns via fax /e-
mail/us postal/phone.
. Assisted in training /newly hired tax research analyst.
. Updated multiple data bases (FIDELITY, LSAMS, and RADAR
ADVANTANGE) for record retention.
04/08-09/08 Material Handler/Inventory Control
Durham, NC
CREE (contracted by Skill Force)
. Performed SAP transactions to batch material for production
orders, to move inventory in/out of RAW/WIP locations.
. Lead inventory counting teams,investigated all cycle count
discrepancies
. Issued chemicals to production floor for daily usage
(Propanol,Methanol, Acetone, Alcohol)
. Entered inventory into Oracle system to support sales
departments
. Prepare and execute all International / Domestic shipments,reference harmonizing codes and all tariffs
. Tracked packages inbound /outbound using HHC, sorted
department mail and issued accordingly
. Issued RAW/WIP inventory to replenish production
departments
. Maintained files for auditing purposes
. Powered industrial truck operator's permit
05/05-11/07 In-Plant Store Personnel / Operations
Morrisville, NC
Arrow Electronics
. Verified and signed receipt of shipments/merchandise received
by Carriers, or other Arrow warehouses, as well as equipment.
. Checked goods received against purchase orders or invoices,
maintains records of received goods, rejecting unsatisfactory
items.
. Picked up acknowledge receipt for excess property turned in
by departments
. Examined stocks and distributes materials in inventory and on
manufacturing lines.
. Prepared an excel spreadsheet in designated shared drive or
as indicated in procedures provided, with the merchandise to
import immediately notifying Arrow.
. Enter daily inventory consumption into inventory software
(MRP) and update weekly
. Used MIPR procedure, receive confirmation using correspondent
inventory control system, Mainframe or WMS.
. Expedited materials/product to fulfill customer's immediate
demand.
. Billed and tracked purchase orders.
12/04-12/05 Material Handler Youngsville, NC
Flextronics (contracted by Adecco)
. Matched and prepared valid sales orders with purchase orders
for billing process.
. Documented all failed components.
. Inspected all inbound/outbound freight.
. Verified cycle counts to assure accurate inventory.
EDUCATION
. Suny Morrisville of Agricultures Morrisville, Ny
Major: Engineering
. Mohawk Valley Community College Utica, NY Major:
Human Services
Achievements / Certifications
New York State certified mandated child abuse
reporter
32hrs of Human services Internship completed
Powered Industrial Truck Operator's Permit
Certified materials Handler of hazardous
material
D.O.T "material handler" certified
Tax Foundation certified
Michael A. Stevenson
742 Brewers Glynn Court Wake Forest, NC 27587
Home: 919-***-****
Email: **************@*****.***
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