Customer Service Engineering

Violina Emilova Nater

*** ***** ******, ** *****

508-***-****

**********@*****.***

Experience

Celeros Separations, Inc. Foxboro MA 2009-2013

Engineering Documentation Specialist / Purchasing

. Compiles and maintains control records (ECR/ECO) and related files to

release blueprints, drawings and engineering documentation to

manufacturing and other operating departments.

. Maintains the master material certification files for Current Good

Manufacturing Practices (cGMP) requirements.

. Posts changes to computerized or manual control records and release

documents and coordinates required changes with affected departments.

. Detects and identifies nonconformities within documents and or

engineering drawing errors and works with the affected departments to

correct errors.

. Creates, maintains and updates Quality Management documentation

requirements.

. Maintains and updates the Electronic Library File system.

.

Celeros Separations, Inc. Foxboro MA 2007-2008

Office Administrator

. Provide telephone coverage at all times.

. Greet and direct visitors/deliveries;

. Perform day-to-day administrative tasks (e.g. faxing, photocopying,

mail distribution data entry, ordering and maintaining supplies).

. Provide general office maintenance including restocking supplies,

conference room. management and general kitchen and mailroom

organization

. Various other duties as assigned.

Lakeland FL 2006

Administrative Clerk

. Reviewed and updated employee stock purchasing agreements. Provided

detailed analysis and recommendations on how to improve the employee

stock-purchasing program.

. Organized and maintained employee records to corporate standards.

. Analyzed and corrected database and other errors for employee stocks

incentives department.

Bank of America, Orlando/Lakeland FL

2004-2006

Customer Service Specialist

. Assisted customers with banking information. Helped resolve customer

complaints and improved customer satisfaction indexes.

. Improved efficiency of customer deposits.

. Filed business paperwork and aided call center.

Education

Sofia Technical University BG 2009

Bachelor of Science in Industrial Management/Engineering

Skills

. Windows XP, Expert User of Microsoft Office - 2003/2007; Adobe

Acrobat; QuickBooks.

. Languages: Bulgarian and Russian.

Contact this candidate