Information Technology
Resume:
Darren P. Green
Philadelphia, 19120, Pennsylvania, US
Primary Phone: 215-***-****
Secondary Phone: 267-***-****
E-mail: **********************@*****.***
OBJECTIVE
To utilize all the skills that I have acquired from ITT Technical Institute along with many other capabilities and combine them and take any organization or firm to new heights. By me going back to, School in the field of Information Technology the possibilities are endless for my career path.
WORK EXPERIENCE
Caddy
October 2001 - present
Lookaway Golf Club Buckingham, PA
Sports and Physical Recreation
Introduction of myself to both golfers, then would carry golf bags let the golfer’s shortcuts on golf course. Give accurate yardage for approach shot unto the green by walking off distance from yard marker. Watching golf ball making sure it still is in the field of play. Then reading the golfers putt proficiently with the correct read. Giving advice on club selection, especially when the player, isn't sure of the club selection for him or her.
Technical Customer Service Specialist
December 2008 - April 2009
TD BANK Mount Laurel, NJ 08054
Banking
Utilizing many different computer applications and being able to toggle over while using your mouse and terminal. Handled incoming calls from patrons concerned about their, Bank Accounts and other Banking Products and Services. During a regular day serviced anywhere from 125 calls to 175 calls a day was my routine. Calls would range from basic inquiries to special requests. Before any inquiries or requests were honored had to properly verify caller either, by a password on the account or probing security questions. If caller couldn't answer any of the following then no information was given on the account for security reason. Our environment was ever changing received different, Call Procedures Training, Banking Laws & Regulations Training, Sales Training. Received excellent test scores on everything, which was conveyed unto me. Training Class hours were 120 total hours just to make sure everything was absorb properly and utilized correctly.
Technical Support Specialist
August 2004 - May 2005
Bank of America Horsham, PA
Banking
Call Center: Answering calls, helping patrons resolve issues they had, getting late payments fees waived, over limit fees waived. Making sure payments were applied on the proper accounts when made. By me being a specialist, I would handle the cardholder's needs such as (credit line increase, or credit line decrease), do research on account for cardholder and answer any other question when asked. We also had to utilize the six standards of excellence {accuracy, courtesy, efficiency, operational excellence, service excellence, show}. Won several awards, for doing balance transfers, and customer protection insurance. Always strived to do an excellent job with the expert tutelage which was conveyed unto me.
EDUCATION
Certification,
October 1985 - December 1985
Malcolm X Crime Prevention Institute Philadelphia, PA
Police/ Security Law, Plant & Industrial, Body Guard & Escort Duty, intensive training, in all aspects of the security industry. Received LWTA or Lethal Weapons Training Act. {Honors: Academic Achievement, Perfect Attendance}. GPA: 4.0
High School or equivalent,
September 1980 - October 1985
Overbrook High / Board Of Education Philadelphia, PA
Accounting, Mathematics, English, Music: Good aptitude in math along with knowledge about, Trial Balancing. GPA 3.80
March 2012- March 2014
ITT Technical Institute Philadelphia, PA.
Information Technology
Strategies, Strategies for Problem Solving, Introduction to Personal Computers, Microsoft Certified Technology Specialist, Windows 7 Configuration, Composition 1, Networking Standards and Protocols, Virtual Machines Configuration, LAN/WAN: Local Area Networks, Wide Area Networks, Etc. First Semester GPA: 3.83, Second semester GPA: 3.50 Made Honor Roll
Received: Certificate of Highest Honors, Certificate of Excellent
SKILLS
Accounting : Intermediate, Bank Settlement : Intermediate, Bank Teller Line: Intermediate, Cash Handling Experience : Expert, Credit Analyst: Intermediate, Customer Service Specialist : Expert, Data Entry Specialist {Alpha & Numeric}: Expert, Disc Jockey : Expert, Inventory Specialist: Expert, Microsoft Office Skills: Intermediate, Microsoft Professional XP: Intermediate, Microsoft Windows 98& 2000, 7: Intermediate, Quickbooks: Intermediate, Sales Specialist: Expert, Trial Balancing: Intermediate, TSYS I & TSYS II : Intermediate, Tutor/ Teacher: Intermediate, Microsoft Windows Server 2008 : Intermediate,DHCP: Intermediate, DNS: Intermediate,VMWare: Building Servers: Intermediate Active Directory Configuration & Replication: Intermediate, Fedora & RedHat Enterprise Linux : Intermediate, GNOME: Intermediate,GUI: Intermediate, GNU:Intermediate,UNIX:Intermediate, Anaconda: Intermediate, Apache: Intermediate, SSH:Intermediate, Information Systems Security: Intermediate, Tenable (Nessus):Intermediate, BackTrack 5 R3:Intermediate, Microsoft Exchange Server: Intermediate, WAN Technology and Applications: Intermediate,Cisco Routers Configuration: Intermediate, Fedora/RedHat Enterprise Linux Administration: Intermediate, Introduction to Telecommunications: Intermediate
LANGUAGES
English
Advanced
PROFESSIONAL MEMBERSHIPS / AFFILIATIONS
Refuge Church of Christ
Writer's Guild
Free Library of Philadelphia
Godfather Productions
Baptist Worship Center
Board Of Education
Professional Golf Association
Funk Force Production Band
HONORS & AWARDS
Won several awards first was at, Fierstein Oldsmobile during August & September of 1989. Sold 43 units or cars and had a huge bonus given to me for both months. Second award was with PNC BANK in; June of 2000 did 30,900 revenue credits and received a sizable bonus check along with my regular compensation. And had a total of 130,900 revenue credits with PNC BANK which in assets was about 15Million Dollars. Bank of America won two awards their one for Balance Transfers & Fraud Insurance Protection December of 2004, March of 2005.
INTERESTS
Music Poetry Dance Books/Reading
REFERENCE
Mr. Charles Rininger
Head Golf Professional Lookaway Golf Course
Professional
Mr. Cliff Satterfield
President/ AES Clean Technology Inc
267-***-**** Professional
Charles Warren
Employment Interviewer Northwest CareerLink
267-***-**** *******@*****.**.** Professional
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