Customer Service Manager

Melissa Wright

*****************@*****.*** 832-***-**** (cell)

Missouri City, Texas 77459

SUMMARY

Resourceful, results-oriented entrepreneur and manager with over 15 years

of strategic, financial and operational experience in diverse

organizations, proven track record of identifying best strategies

successfully developing and implementing appropriate plans. Excellent

leadership and organization building skills, high levels of enthusiasm,

energy, confidence, adaptability and eagerness to take on new challenges

.Strong communication, interpersonal, problem solving and analytical

skills. Recognized for perseverance, tenacity and integrity.

Financial Acumen Operations Management Marketing/Public Relations

General Management Relationship Building Program Management

Organizational Effectiveness Reporting & Compliance

Administrative Secretarial

PROFESSIONAL EXPERIENCE

The Wright Co, Missouri city

June 2011- Present

Is an image consulting and closet cleanouts businesses that focus on

makeovers tips excellent organizational effectiveness to make your life

easier and strives to give excellent customer service.

Manager / Owner

Provide administrative secretarial support to day to day

operation. Duties include managing clerical and

administrative support activities. All facets of

secretarial functions, frequently working independently,

dealing with customer service needs of information and

handling all matters of the business.

Schedule appointments as they are needed, interviews

Schedule office routines and clerical/secretarial work

flow Manage office and coordinate clerical/secretarial

activities. Order supplies and maintains supply records

for the needs of the businesses.

Marking /Public Relation to build a cliental. Built

strong community relationships through collaboration with

businesses, awareness creating powerful sense of

partnership and positive change in community

Proficiency in all general office skills such as filing,

data entry, and budget preparation

CHARLOTTE RUSSE, INC, SUGAR LAND, TX

June 2009 - June 2011

A specialty retail chain store in the United States dedicated to selling

trendy clothing and accessories under the Charlotte Russe, refuge, and blu

chic labels. The company is based in San Diego, California. The company is

targeted toward women in their teens through twenties

Store Manager

Manage daily operations including sale goal, interviewing, hiring and

recruiting, training coaching and developing, and

Provide administrative secretarial support to day to day operation human

resources functions; manage daily payroll, marketing/ public relations,

financials, administration and personnel while ensuring compliance with

company's policies and procedures and federal and state requirements.

Ensure smooth and efficient day-to-day operation of the store, department,

section or branch to which assigned. Order supplies and maintains supply

records for the needs of the business.

. Managed a management team and associates while remaining in the top

10% of Sales in the region.

. Spearhead marketing and communication strategies and initiatives,

resulting in significantly increased visibility and growth of

organization.

. Built strong community relationships through collaboration with

businesses, awareness creating powerful sense of partnership and

positive change in community.

. Assist in development of current and long-term organizational goals

and objectives as well as policies and procedures achieving increase

in compliance and organizational effectiveness.

. Manage accounting and financial functions including auditing,

budgeting, financial analysis and capital management ensuring

compliance with generally accepted accounting principles and resulting

in improvement of internal processes and profitability.

WHITE HOUSE BLACK MARKET, SUGAR LAND, TX May 2005-June 2009

An American fashion store targeting women 25 years of age and older.[1]

White House Black Market is known for its sleek lines, and its focus on

white, black, and other variants of the two colors.

STORE MANAGEMENT

Responsible for managing the sales, operations, asset protection, and human

resources functions of the store to ensure a great customer experience and

maximum profitability. Ensure smooth and efficient day-to-day operation of

the store, department, section or branch to which assigned.

. Directs and supervises associates engaged in sales, inventory-taking,

reconciling cash receipts, or in performing services for customers.

Ensures weekly schedules and interviews are prepared to provide proper

floor coverage within fiscal guidelines; reviews time sheets and other

payroll documentation for accuracy and submits as appropriate.

. Promote customer service by ensuring associates are greeted and

assisted; responds to customer inquiries and complaints in a

professional and timely manner.

. Coordinated and orchestrated meetings with internal and external

clients enhancing quality, ensuring alignment with goals/objectives

and minimizing disruption to business.

. Maintains a visually appealing store, ensuring proper housekeeping,

visual merchandising, and organization are kept to the highest

standard. Trains associates on visual merchandising techniques to

ensure store is maintained at all times.

. Ensures compliance with all applicable laws, loss prevention policies,

operating procedures and controls; conducts associate training as

needed to reinforce proper controls.

. Recruits, hires, and develops store associates; prepares and conducts

all performance appraisals and evaluations; interprets Key Performance

Indicator reports and delivers coaching as needed.

VICTORIA'S SECRET, SUGAR LAND, TX

October 2003 -May 2008

A premiere provider of women's lingerie, women's wear and beauty products

that accentuate her beauty

STORE MANAGEMENT/ CO MANAGEMENT

. Develops and executes short and long-term plans to achieve goals in

support of district/region strategy.

. Ensure the maintenance of expected operational and merchandising

standards.

. Provides effective training to staff in the areas of customer service,

product knowledge, inventory control and merchandising while offering

developmental opportunities.

. Ensures staff maintains store presentation and supports brand

consistency.

REVELANT SKILLS & TRAINING

Microsoft Office Suite

Quicken

EDUCATION

Saint Leo University

Human Resource Management

References upon request

Contact this candidate