Manager Customer Service

SUSAN V. BARNHART

**** **** ***** ****, *****, Michigan 48393

Phone: 248-***-****

Email: **********@***.***

OBJECTIVE

To re-enter the office-based workforce environment where I can utilize my

professionalism and my excellent customer service, organizational, and

communication skills. To make the most of my abilities to benefit my new

organization to the fullest.

EXPERIENCE

Peanut Patch Preschool, Walled Lake, MI

September 2001 - present

Head Teacher (9 month learning program)

Responsibilities:

. Manage three pre-school classes of up to 40 children aged 3-5.

. Pre-plan and coordinate lessons and activities to stimulate learning of

required skills.

. Utilize creative approaches to learning based on individual needs and

abilities.

. Perform assessments on childhood development and readiness to meet

standards set for entry in the k-12 system.

. Communicate with parents through conferences and daily interactions to

discuss student progress.

. Continually working with each family to ensure their child has the best

preschool experience.

. Encourage students' positive self-image and creative expression.

. Ensure compliance with school policies, state laws and regulations.

. Maintain confidentiality and exercise discretion at all times.

. Provide a safe and organized learning environment.

Achievements:

. Promoted from Teacher's Aide to Head Teacher after first year.

. Highly requested teacher on an ongoing basis by existing and alumni

families.

. Consistently receive superior feedback and merit increases on a yearly

basis from Program Director.

Walled Lake Consolidated School District, Walled Lake, MI

October 2006 - present

Prime Time Care Aide (Yearly assignment)

Responsibilities:

. Provide supervision to children enrolled in the before and after school

program (latch key).

. Assist in planning and organizing daily activities.

. Encourage social interaction and acceptance between different cultures

and age groups.

. Provide a nurturing and safe environment.

Achievements:

. Consistently achieved superior reviews and merit increases for the past 7

years.

Resume of Susan V. Barnhart

Page Two

Columbia Services Group, Arlington, VA

December 1991 - August 1995

Administrative Assistant to the President/Chief Executive Officer

Responsibilities:

. Utilized Microsoft Office to support the Office of the President with all

correspondence, reports, contract documents, proposal submissions and

data entry, processing many documents of a highly sensitive and

confidential nature.

. Maintained the trust and confidentiality of the President while

representing the Office in a professional manner to company employees,

clients and visitors.

. Developed and maintained an efficient, organized filing and information

storage and retrieval system.

. Scheduled appointments to coordinate workflow of President and Chief

Financial Officer.

. Acted as a gatekeeper in screening incoming calls for President.

. Worked closely with the Contract Administration Department and Proposal

Team by editing and proofing government bid proposals and contracts

before final submission to clients, working under high pressure

situations and strict deadlines.

. Updated and modified status reports from Project Managers before weekly

executive meetings.

. Covered the receptionist area on an as needed basis.

Achievements:

. Presented the President's Award for Dedicated Service in January 1993.

. Promoted from Administrative Assistant of Contract

Administration/Purchasing to Administrative Assistant to the President

after 1 years.

. Superior reviews and ratings on a yearly basis.

. Received numerous executive accolades for attention to detail.

Sterling, Inc. (Kay Jewelers, Inc.), Akron, OH

July 1984 - July 1991

Store Manager

Responsibilities:

. Managed total store's operations exceeding 1 million in annual sales.

. Qualifying customers during buying decisions and providing exceptional

customer service.

. Hired, trained and coached jewelry sales staff.

. Maintained profit margins and bad debt percentages to company standards;

increased sales year after year.

. Served as the secretary to the District Manager, coordinating the

submission of weekly sales results from all stores and performing other

various administrative duties.

Achievements:

. Promoted from Assistant Manager to Store Manager (Montgomery Mall, White

Flint Mall).

. Repair Manager of the Year in 1987.

. Diamond Manager of the Year in 1987, 1988, and 1989.

EDUCATION

James Madison University, Harrisonburg, VA

Graduated: May 1984

Bachelor of Business Administration (BBA) in Marketing and Management

Schoolcraft College, Livonia, VA

Fall 2007

Coursework in Early Childhood Development

Oakland Community College, Waterford, MI

Winter 2008

Coursework in Early Childhood Development

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