Manager Customer Service

PATSY DOMONIQUE HILL

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*** * ** *** *** **, Hattiesburg, MS 39401 cell: 601-***-**** email: ************@*****.***

Overview

A highly skilled individual with strong leadership and motivational skills that consistently produced positive change.

Resourcefulness and analytical nature results in improved operational efficiency. Adept at making decisions and multi-tasking

during fast-paced and stressful situations. Excellent interpersonal skills; interacts favorably with others from all cultures and

backgrounds. Skilled at maintaining positive relationships while working to resolve problems. Sincere and honest with a high

level of personal and professional integrity. Genuine team player. Fast learner, eager to take on new challenges.

Experience

Caregiver 06/2010- Present

Willie Ferguson Hattiesburg, MS

*Assist client with daily living skills

*Monitor client’s vital signs

*Assist with client’s medication

*Assist client with daily movement

*Prepare food for client

*Maintain daily, weekly and monthly calendar

Kitchen Manager and Cook 09/2003- 05/2010

Katie’s Catering Hattiesburg, MS

*Oversaw the kitchen and kitchen staff.

*Assisted in preparing meals and delivering meals.

*I was in charge of maintaining inventory and making sure all supplies was in the kitchen.

Opposing Forces Specialist, Administrative Specialist, Ammunitions Specialist 10/2000- 08/2003

United States Army,

*Knowledgeable of policy and guidelines for records management including directives and correspondence formats; records

schedule disposition and reporting requirements.

*Knowledge of the use of electronic databases such as Access and other records media relating to records management,

Privacy Act compliance, disposition assignments, public access determination, and security.

*Ability to perform analysis; apply established guidelines and precedents to assignments; develop new procedures; provide

sound technical advice; and plan projects and day-to-day workload.

*Ability to effectively communicate to internal and external customers

Assistant Manager 10/1998- 8/2000

P&E Trucking Monticello, MS

A privately owned trucking company that operated 10 logging trucks and 15 employees. I worked as the assistant manager, my

job included the following:

*Assisted the manager in the day to day operations of the company.

*Trained and help develop new hire as well as continues training of existing personnel

*Responsible for handling personnel, hiring and termination request.

*Assisted and maintained a consistent profit and loss analysis,

*Assisted in managing payrolls including overtime and expenses

*Assisted in the monitoring of operations for regular compliance with policies and procedures, including contractual

obligations

Case Manager 11/1997- 12/1998

Pine Belt Mental Health Waynesboro, MS

Supervised and supported patients’ needs adhering to program guidelines. Advocate for patient's medical care and basic living

needs. Provided referrals and community contact while managing a caseload and providing documentation.

Patsy D Hill

Education

William Carey College, Hattiesburg, MS Graduated 1997

Bachelor of Psychology

Course Work Included: Child Psychology, Adolescent Psychology, Counseling Theories, Multicultural Counseling, Child

Development

Job Related Skills Microsoft Office, Microsoft Windows, WordPerfect 5.1/6.1, Filing/Editing, Typing (55+ wpm), Office

Procedures, Telephone Skills, EXCEL, Intrapersonal Skills, Management Skills, Customer Service Skills, Business Math

References References are available on request.

Patsy D Hill

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