Customer Service Project

frank j. evans

**** ******** ****** *******, ** *6368 *******@***.*** H 219-***-**** C 219-***-****

Project Management Professional with MBA Degree

SUMMARY OF QUALIFICATIONS

1. More than 15 years of experience in the Casino and Electronic industry providing customer service and technical solutions.

2. Skilled in project management exploring project life cycle experience in budget and timeline management.

3. Use project software to design project scheduling using methods as bar charts, program evaluation review technique and critical path method to produce project plans to apply to the solution. Earn Value experience, and WBS experience in college.

4. Effectively able to communicate complicated concepts in an understandable manner, matching the message to the audience.

5. Experienced in supervision, training, motivation and evaluation of personnel. Skilled in finding problems and performing necessary change through project management or other methods.

6. Maximize resources to achieve customer satisfaction and increased productivity, meet deadlines and goals. Implement and coordinate both strategic and tactical plans to enhance performance.

7. Adept and experienced in problem solving and providing solutions. Excellent qualifications in leadership and interpersonal communications.

8. Persuasive, with ability to communicate effectively with culturally diverse audience. Public speaking and executive management briefing experience. Computer skills include MS Office Suite.

9. Critical path analysis.

Professional Experience

slot technician April 2011 – Present

four winds casino New Buffalo, MI

1. Train technicians,

2. New casino project opened with success.

3. certified as job coach

4. Conduct weekly projects with success on time and budget.

5. passed leadership classes

it technician November 2010 – March 2011

spartan computer services Chicago, IL/Indiana

1. Installed, reimaged hard drives, maintained inventory; conducted IT projects for restaurants.

2. Gained network experience, cat 5, Printers, POS stations for the success for the restaurants, in increasing the profitability, and enhance customer service.

3. Repair computers, printers, registers.

slot technician June 2005 – August 2010

blue chip casino and hotel Michigan City, IN

1. Maintained, repaired, installed slot machines with success to enhance customer service and profitability of the casino.

2. Employee of the Month for July 2009.

slot technician October 2000 – May 2005

trump casino and hotel Gary, IN

1. Lowered the rejection rate of bill acceptors down by 60% which improved customer service and profits for slot department.

2. Served as Project Lead Technician and trained other Slot Technicians.

3. Tracked project of software upgrades using Excel.

4. Nominated twice for employee on the month for overall job performance.

Education And Training

master of business administration February 2012

keller graduate school of management Merrillville, IN

Concentration in Project Management

GPA 3.48/4.0

bachelor of science in technical management

Devry university Merrillville, IN

GPA 3.6/4.0; additional study at Purdue Calumet; Dean’s List all semesters

Professional Development

1. Working towards PMP Certification

military service

united states navy Honorable Discharge, six years of service

communications electrician San Diego CA

Navy E Ribbon, Good Conduct medal, National Defense Service Medal, Armed Forces Expeditionary Medal (2) Sea Service Medal (2) Southwest Asia Service Ribbon (2)

affiliations

1. Project Management Institute

2. National professional association

3. Regional chapter Calumet chapter for PMI

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