Customer Service Sales

***** ******** • Westland, M I ***** • 734-***-**** • ********@*****.***

D AKOTA B U T LE R

Seeking a position in public/human services for a non-profit organization

Dedicated and service-focused sociology graduate with a strong commitment to serving the needs of

d isadvantaged youth and adults, including senior citizens and special needs populations; comfortable

working with diverse populations; thorough understanding of community resources.

Excels in program and organizational planning, recruitment, interpersonal communication,

mediation, and customer service; works cooperatively with the ability to direct the work of others.

Knowledge of organizational systems; establishes solid and sustainable relationships with all levels of

s taff.

Strong research and analytical abilities; employs logic and weighs options for best outcomes.

Languages: English and conversational Spanish.

Technical skills: M icrosoft Word and PowerPoint; proprietary industry software programs.

EDUCAT ION

T HE UN I VERSI TY OF M IC H IGAN - A nn Arbor, M I

Bachelor of Science - Sociology (08/2012)

• GPA: 3.0/4.0

• Relevant coursework: Developmental Psychology - Social Psychology - Social Stratification -

Sociology of Gender - Evaluating Evidence - Mar r iage and Family

CORE COMPETENC IES

Client Relations Behavioral Analysis Customer Service/Support

Operational Leadership Reporting and Documentation Event

P lanning/Implementation

Interpersonal Communication Staff/Volunteer Training

EMPLOYMENT

MACY’S - Ann Arbor, M I Holiday 2012

Seasonal Fitting Room Associate

• Monitored, retrieved and returned merchandise to appropriate locations on the sales f loor;

i nspected merchandise for damage and informed staff of return-to-vendor i tems.

PARTY CITY - Ann Arbor, M I Holiday 2012

Seasonal Staff

• Maintained a visible presence on the sales f loor to assist customers with heavy or hard-to-reach

i tems; lif ted and carried merchandise to customer vehicles.

• Replenished stock on the sales f loor to maintain adequate inventory levels.

JI MBO’S LAWN SERVICE - Dearborn, M I Summer 2010

Landscaping Associate

• Met with new/potential clients to assess needs and recommended landscaping services; mowed and

edged lawns and maintained greenery; talked with customers to ensure complete satisfaction after

service.

PLMOUTH EL KS - Plymouth, M I 2006 - 2008

Kitchen Associate

• Assisted with the daily operations throughout the ki tchen - prepping, cleaning, stocking,

maintaining the ki tchen and dining room area, and interacted with club members.

ACT IV I T IES

THE HENRY FORD - M aker Faire Detroit Volunteer

• Acted as a near-peer mentor to children participating in education-based workshops at the Henry

Ford.

UN IVERSITY OF M ICH IGAN BOXING CLUB - Officer /Club Secretary

• Made meeting and t ravel arrangements, organized athletic t raining sessions, actively participated

i n membership recruitment activities and oriented new club members.

Contact this candidate