Sales Customer Service
Resume:
David M. Levesque
**** ****** ****** ********, ** 48126 ( 313-***-**** ( *********@***.***
EMI Music, Michigan
Account Management: Team Member- Anderson Merchandisers ($105 million in
annual gross sales with EMI) November 2011 - October 2012
Provide account management support between EMI and Anderson Merchandisers
who offer category management and distribution of pre-recorded music and
DVDs to Wal-Mart, Sam's Club and Best Buy.
. Communicate sales trends, opportunities, recommendations and success
to EMI staff at the Sales Team and Executive levels
. Exceed monthly and annual sales goals
. Ensure profit maximization by selling the appropriate product mix into
the market
. Utilize strategic selling skills on a daily basis to properly
ascertain client needs in relationship to the company's product
offerings
. Assist customer's item coordination department in maintaining the
integrity of their database, relative to new release item setup (OTP),
discount & deal information, vendor distribution changes and pricing
. Maintain Master List of all ongoing Anderson discounts.
. Work with Label Partners to determine Wal-Mart Monthly Markdowns.
Facilitate EMI submissions and follow through to discount set-up,
purchase order creation, order tracking and store redistribution
. Pursue national and regional sales & shipping opportunities based upon
radio airplay, video play, television appearances, concert tours,
social media and on-hand inventory between stores & distribution
centers (weeks-of-supply, out of stock %, # of stores stocking)
. To help strategize, drive and maximize sales and margin of Frontline
New Release and Catalog products and increase market share
. Ensure street date execution on new releases and inventory allocation
in support of advertised and positioned titles by confirming product
to be advertised was ordered, shipped to stores and reordered or
replenished when sales velocity increases
. Work with EMI Customer Service to track orders and ensure on-time
delivery
. Communicate large incoming orders (>1,000 Units) to label partners,
EMI Customer Service and Manufacturing
EMI Music, Michigan
National Account Manager - Account Lead
May 2007 - November 2011
Borders Books & Music - July 2008 - November 2011 ($10 Million in annual
gross sales with EMI)
Dearborn Music - May 2009 - October 2012
Sidestreet Distributing - May 2009 - October 2012
The Handleman Company - May 2007 - July 2008 ($55 Million in annual gross
sales with EMI)
Responsible for national and independent account management including
working knowledge of EMI policies regarding terms of sale, returns, on-
going programs, invoicing, pricing, inventory management and communicating
regular customer updates to maintain awareness relative to strategy &
management changes at the customer level.
. Provide weekly account sales & inventory figures versus national
activity to key executives
. Create documentation detailing sales trends
. Utilize industry reports (such as Soundscan) and internal reports
(artist recaps, Key Catalog reports, 1st day sales, 1st week
projections and sales) to determine sales & shipping opportunities
based on inventory levels, television appearances, concert tours,
radio airplay & video play and social media
. Provide monthly Catalog business forecast
. Provide monthly returns forecast
. Prepare new release presentation materials by researching historical
performance, comp titles and marketing drivers. Negotiate terms of
sale, develop commercial strategy and close deals - ensure profit
maximization by selling the appropriate product mix into the market
. To drive maximum sales and margin of Frontline New Release and Catalog
products and increase market share - exceed monthly and annual sales
goals
. Utilize strategic selling skills on a daily basis to properly
ascertain client needs in relationship to the company's product
offerings
. Facilitate item setup in customer's database
. Provide stock in trade data to determine inventory liability
. Develop in tandem with customers and EMI Customer Marketing marketing
plans for Frontline, Catalog and Third-Party artists; including brick
& mortar retail, e-commerce & social networking
o The Beatles 9.9.09 - Successfully developed, with EMI Catalog
Marketing and Borders Multimedia team, a comprehensive ad plan that
synergized brick & mortar stores, e-commerce and social networking
with the goal of creating a Beatles event that met and exceeded the
customer's historical market share on The Beatles franchise. As a
result, customer maintained an average 3% market share of The
Beatles franchise in a declining physical market
o Michael Franti Sound of Sunshine - Successfully developed with
Capitol Records an in-store event at Borders Store # 01, that
included FM Simulcast and webcast, which drew over 400 customers in
attendance and resulted in over 300 units sold.
. Leverage non-monetized assets for gratis in-store positioning and e-
features on customer's e-commerce site
. Work with EMI customer service, customer's Music Buyers & distribution
centers to ensure on-time product distribution and execution of
marketing programs
. Monitor & report new release purchases, replenishment orders and on
hand inventory levels so as to minimize return liability and assist
the customer in maximizing profitability and inventory turns.
. Provide projected new release orders for EMI Manufacturing
. Prepare quarterly business reviews
EMI Music, Michigan
Account Management: Team Member - Handleman Company
September 2003 - May 2007
Provided account management support between EMI and the Handleman Company
who offered category management and distribution of pre-recorded music and
DVDs to Wal-Mart, K-Mart, Best Buy, Circuit City, Shopko and Pamida in the
United States & Puerto Rico.
. Communicated sales trends, opportunities, recommendations and success
to EMI staff at the Sales and Label levels
. Assisted customer's item coordination department in maintaining the
integrity of their database, relative to new release item setup,
discount & deal information, and pricing
. To help drive maximum sales and margin of Frontline New Release and
Catalog products and increase market share - exceed monthly and annual
sales goals
. Pursued national and regional sales & shipping opportunities based
upon radio airplay, video play, television appearances, concert tours
and on-hand inventory in stores & distribution centers
. Ensured street date execution on new releases and inventory allocation
in support of advertised titles by confirming product to be advertised
was ordered, shipped to stores and reordered or replenished as sales
warranted
. Participated in weekly one-on-one meetings with EMI Account Manager
and customer representatives to discuss shared goals for New and
Catalog Releases
Harmony House, Troy, Michigan
Senior Music Buyer
February 1996 - September 2003
Responsible for purchasing all new release products (including CDs,
Cassettes &DVDs) from all major, independent and import distribution
companies. Negotiated best terms relating to key purchasing decisions and
assisted in the development and execution of advertising programs.
. Monitored warehouse inventory levels and initiated vendor returns on a
quarterly basis or as needed with the goal of increasing annual
inventory turns
. To drive maximum sales and margin of the entire inventory range and
increase market share
To assist in the development and implementation of marketing programs
. To determine commercial strategy for priority projects
. Evaluated potential new vendors by researching their terms, policies
and repertoire
. Maintained purchasing of Top 1,000 SKUs and purchased product to
support advertised titles
. Assisted in maintaining the integrity of the inventory database
. Attended industry meetings, functions and events to maintain
relationships with the vendor community and local radio & television
stations
. Participated in semi annual distribution center physical inventory
Harmony House, Michigan
Regional Manager - Northwest Region
February 1994 - February 1996
Responsible for overseeing 12 stores within the Northwest Region and
ensuring company policies and procedures were adhered to.
. Oversaw 12 store managers to guarantee consistency, within the region,
in bookkeeping, customer service, inventory, merchandising, loss
prevention, operating expenses, store appearance and employee
relations such as training, scheduling and staff morale.
. Managed semi-annual physical inventory at all 12 stores within the
region
Harmony House, Michigan
Manager - Store#16 Farmington Hills, MI
August 1993 - February 1994
Responsible for overseeing the daily operations of Harmony House Store #16
which included managing the daily work of employees, ensuring that
customers had a pleasant shopping experience and fulfilling the necessary
duties to run the store in an effective and efficient manner.
. High volume store - annual gross sales in excess of $1,000,00 annually
. Performed bookkeeping duties, and maintained store operation within
acceptable and controllable operating expenses
. Hired/terminated/trained/scheduled/motivated employees
. Utilized guidelines regarding loss prevention
. Merchandised store creatively and effectively
. Maintained appropriate inventory levels
. Performed customer service, and maintained store appearance
. Managed semi-annual physical inventory
Harmony House, Michigan
Computerized Point of Sale & Inventory Control Coordinator
September 1992 - August 1993
. Selected to implement the company's first ever fully computerized
point-of-sale and inventory control system.
. Trained employees in the use of AS/400, IRIS, Lawson Business software
programs and IBM Point-of-Sale system for purchasing, inventory
control, receiving, returns, picking orders and cashier
responsibilities
Harmony House, Michigan
Manager - Store#11 (Troy, MI)
December 1990- September 1992
. High volume store - annual gross sales in excess of $2,000,00 annually
Manager - Store#10 (Southfield, MI)
1988-1990
. High volume store - annual gross sales in excess of $1,000,00 annually
Assistant Manager - Store#23 (Novi, MI)
1988
Assistant Manager - Store#20 (Birmingham, MI)
1987
Management Trainee - Store#18 (Livonia, MI)
1986
Sales Associate - Full Time - Store#6 (Livonia, MI)
1984
Sales Associate - Part Time - Store#6 (Livonia, MI)
1983
Sales Associate - Seasonal - Store#6 (Livonia, MI)
1983
Skills & Strengths
Able to negotiate and close deals
. Working knowledge of SoundScan
. Working knowledge of Microsoft Office Applications (PowerPoint, Excel
and Word) and Microsoft Outlook
. Ability to learn and comprehend internal account specific databases
o Proficiency in Wal-Mart Retail Link
o Proficiency in Handleman Vendor Portal and Oracle Sales Analyzer
. Passion for and knowledge of all genres of music
. Able to manage multiple priorities and projects in high pressure
situations and meet deadlines
. Detail oriented, Self-Motivated
. Understanding of what drives sales and artist awareness
. Able to interface comfortably and effectively with employees at all
levels within a company
. Able to take direction, work alone, work in a collaborative
environment, or as a leader
. Able to work remotely or in an office environment
Education
Henry Ford Community College
Dearborn, MI
Liberal Arts
David M. Levesque
6237 Yinger Avenue Dearborn, MI 48126 ( 313-***-**** ( *********@***.***
Professional References
Darren Stupak
EVP U.S. Sales - Sony Music Entertainment
"I have known Dave for over 15 years and in that time he was a client and
then we also worked at the same company. He always worked in the best
interest of his company and was always looking for win/win solutions. Dave
is someone you can trust and will do an amazing job in delivering results"
July 28, 2011 via LinkedIn - LinkedIn public profile
http://www.linkedin.com/pub/dave-levesque/a/763/262
John Bowen
VP Customer Marketing - EMI Music
Dan Jenkins
Supply Chain Planner - Geneva Watch Group
Personal References
Brian Kirchner
Distribution Clerk - United States Postal Service
Esperanza Juarez
National Account Coordinator - Universal Music Group
Windy Weber
Owner/Operator - Stormy Records
Recording Artist - Windy & Carl
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