Customer Service Manager

RESUME

KARTHIKA V

*/***, *** ******, ***** nagar extn, Madipakkam, Chennai-91

Mobile: 988-***-****

Email:**************@*****.**.**

QUALIFICATIONS:

Chellamal Women's College

B.A (English Literature)

2003

Justice Basheer Ahmed Sayeed College For Women

M.A (Public Administration)

2005

Software testing course from STC: Manual testing, Rational Robot, Silktest,

Win Runner, Load Runner, QTP, Test Director

WORK EXPERIENCE

Customer Support Executive in CbaZaar.com (September 2011-until today )

Currently working, catering to requirement of International customers who

have visited and placed order in CbaZaar.com

Customer Support Officer in HSBC HOPE (June 2008-November 2008)

Customer Service officer- providing e-mail support to HSBC bank customers

by replying to their queries regarding their account and making necessary

modifications according to the demand of the customer.

Customer Care Associate in Sutherland Global Solutions (September 2006-

November 2007)

Minimum number of mails resolved per day-100

Customer Service Executive- Contacting customers of amazon.uk through

email and responding to their issues and doubts regarding the orders they

placed by visiting the website.

Customer Care executive in MMC InfoTech PVT Services Ltd (October 2005-

February 2007)

Customer Service Executive- Catering to the customers of ICICI bank when

they contact us through letters and e-mail. All account related issues

will be clarified by sending letters to them

VOLUNTEER EXPERIENCE

I have always been a volunteer in functions held within college premises.

Hence been elected as Cultural Secretary. Have been working for a couple of

NGOs also

EXTRACURRICULAR ACTIVITIES

Essay writing competitions, directing dramas and participating in quiz

competition

REFERENCES :

1. Dr.Udaya Mahadevan,

Prof & Head of Social Work Department, Loyola college(Retd)

Emeritus Fellow(UGC)

Ph:044-********

2. Mr. K. Baskardas

Asst General Manager, Allahabad Bank (Retd)

Ph: 979*******

PARTICULARS

Name: V.Karthika

D.O.B: 14th Feb, 1982

Qualification: M.A Public Admn

Marital status: Married

City: Chennai

Nationality: Indian

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