Customer Service Care
Resume:
LINDA E. LAIL
Everett, Washington 98208
PROFESSIONAL EXPERIENCE
I have maintained records of residents and PT care, condition.
Experience initiating incident reports
Progress or problems to report and discuss observations with supervisors.
Follow up with residents, families and MD's related to changes in
condition. Direct care staff training and counseling as needed.
TITLE OF JOB
HIGHLIGHTS OF QUALIFICATIONS
40 years of varied nursing roles.
Demonstrated good judgment, problem solving and decision making skills
Effective supervisor of care staff.
Effective communication skill, written and verbal.
First aid/CPR Blood Borne Pathogens. Understanding of HIPPA regulations
Dementia training.
Fundamentals of care giving.
Ability to work in a structured and fast passed environment.
Work well independently or with a team.
Have provided excellent customer service to families residents and other
professionals.
Great assessment skills. Pre-admission and assessments and admission
process. At one facility, SNF, I performed two weeks in the marketing
admissions role.
Follow up orders from MD i.e care plans and updates.
Dispense medications, perform diabetic care and wound care as needed. -
Resident teaching related to health care issues.
Check and update following month's medication records - follow up of any
new orders.
Completed Wound Care Fundamentals online with UW 4/13 5/21/13
EDUCATION
Brookhaven Hospital, Patchogue., NY. September 1969 - August 1972 Completed
clinical study for LPN training.
Suffolk Community College, Selden, NY
General Education
CERTIFICATION: Washington. Nursing License 425*-**-*******
EMPLOYMENT HISTORY
MERRY HAVEN CARE CENTER
3/2013- 5/2013
Skilled care long term care, responsible, but not limited to administration
of medications treatments wound care client care and charting. This
includes updating care plans, care guides and supervision of care staff
.Also communicating with M.Ds and families related to any changes or
updates of clients.
Bothell Health care, Bothell, WA, March 2011 to June 2012
Skilled care, long term and Medicare residents. Responsible, but not
limited to, administration of medications, treatments, pt care, charting
and physical rounds. Updating of resident care plans and care guides.
Communicating to MD's, family and supervisor relating to concerns of
resident. Supervision of CNA'S
Emeritus at Silver Lake, Everett, WA 06/01/2010 to March 2011.
1 evening shift a week and on call. Duties: Assessments, monitor diabetics
and over see the care of the residents.
Everett Transitional services Providence Pacific, Everett, WA August 2008
to Oct 2009
Main responsibilities include but are not limited to following MD's orders,
patient assessments, medications, treatments, Medicare charting, updating
charge nurse, doctors and families of any change of condition.. Also,
included, updating skin records, IV and tube feeding maintenance and
Supervision of CNAs along with coordination with applicable skills through
out the unit.
Manorcare, Lynnwood, WA 2004 to 8/01/08
Main responsibility is wound care nurse. Work long term care and Medicare.
Frequent assessing medications, conditions, updating doctors and families
of any change of condition and any orders that may result from changes.
Charting related to Medicare reimbursement.
Alterra Healthcare Corp, Everett/Lynnwood, WA. December, 2000 to 2004
Charge nurse - 40 residents. Responsible for assessing resident illness and
wellbeing, follow up with MD's and families, dispense medications for
category C residents, treatments as needed, monthly review of all charts,
supervision of care givers. I am on call for emergencies during evening and
night hours.
Bethany of the Northwest Everett, WA 98208 July 1999 to December 2000,
March 1990 to April 1999 Charge Nurse - 31 patients Responsible for
administration of medications and treatments, patient care, charting,
physician rounds. Updating of patient care guides. Communicating to
families in reference to patient/resident concerns. Supervision of NAC's.
Bethany at Silver Crest Assisted Living May 2000 to December 2000.
Assessment for placement, and for medication category placement,
reassessment related to care issues. Communication with Md.'s and family
members as needed. Follow up of MD orders.
Contact this candidate