Customer Service Representative
Resume:
Patricia G. Connors-Ruhig
Rochester Hills, MI ***37-6106
*********@*******.***
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Ten years of professional experience that includes customer service,
sales, marketing, employee training, communications, and writing.
Demonstrated ability to multi-task and make decisions to move projects
to completion. A persistent goal setter, project finisher, and skilled
professional. Seeking a customer service representative position
utilizing acquired communication skills, team building experience,
problem resolution experience and administrative skills.
EXPERIENCE
Business Relations Representative
12/2012 - 03/2013
Better Business Bureau (BBB), Shelby Township, Michigan
Successfully completed Business Relations Representative training
consisting of proper telephone etiquette, voice intonation,
presentation skills and best business practices
Informed business owners of the Better Business Bureau's function and
services provided
Conducted telephone invitations for Better Business Bureau
accreditation
Promptly processed qualified businesses' applications for
accreditation
Switchboard Operator - Customer Service Representative
11/2011 - 06/2012
Binson's Medical Supplies, Inc., Center Line, Michigan
Promptly answered multi-line phones; opened and sorted mail
Acquired insurance demographic information to establish new customer
accounts
Processed customer orders for immediate processing
Provided timely resolution to customer account concerns
Temp Receptionist - Temp Customer Service Representative
08/2010 - 10/2011
Kelly Services, Inc., Fort Myers, Florida
Temporary assignments with focus and objective on delivering
world-class customer service to client base in a variety of business
settings
Customer Service Representative
04/2008 - 01/2010
Certified Diabetic Services, Inc., Fort Myers, Florida
Responded to multi-line phones to deliver effective customer service
Assisted customers via telephone with fulfilling their diabetic testing
supply orders
Acquired and verified insurance demographic information to complete
customer orders
Provided prompt and accurate resolution to customer account concerns or
referred to appropriate department for further investigation and
resolve
Customer Service Representative
12/2002 - 10/2007
WageWorks, Inc., Troy, Michigan
Supplied flexible spending account (FSA) information geared towards
individual client needs
Adhered strictly to HIPPA guidelines while discussing account options
Accomplished resolution to client account concerns via telephone calls
and emails
Maintained focus and objective of retaining client base via close
monitoring of client accounts
Customer Service Representative
10/1998 - 07/2002
Perot Systems, Inc., Auburn Hills, Michigan
Responded to Volkswagen of America customer letters and email
inquiries with a ninety percent closure rate achieved via telephone
Increased customer satisfaction via prompt inquiry resolution
Drafted email and letter templates for reply to customer inquiries
Mentored and trained new hires in compliance with company policies and
procedures
EDUCATION & TRAINING
Macomb Community College, Clinton Township, Michigan
In process of obtaining General Degree
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
Volunteer work: Lakes Regional Park, Fort Myers, Florida 07/2009 -
10/2011
Maintained beauty and splendor of fragrance garden located in Lakes
Regional Park sparking community involvement
Dale Carnegie course completion certificate
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