Customer Service Representative

ALETHEA M WESLEY

*** *** ******, ***# *, West Palm Beach, FL 33401

Phone: 561-***-**** / *******.******@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Reliable ~ Dependable ~ Flexible

ABILITIES

. Type 65 WPM

. Computer Skills (Excel,Power point,Word,DOS)

. Food Service

. Handling Money

EMPLOYMENT HISTORY:

Advanced Communications Group Boynton Beach, FL

08/2012 - 01/2013

Sales Agen, Marketing

. Contact clients and interest them in taking a brief survey over the

phone.

. Ask inteterested clients questions on the survey and input the data in

the computer.

Star Data Systems Jupiter, FL

09/2011 - 09/2012

Sales Agent

. Conducted surveys, answered questions on new programs and assisted

customers rebates and offers.

. Improved business relationship with existing clients and increased

clientele by 5%.

. Provided team with new marketing and product strategies for improving

programs based on client information.

Pilgrims Pride Live Oak, FL

01/2010 - 10/2010

Warehouse Packer

. Packed raw chicken parts in a freezer control environment.

. Placed packed chicken on a conveyour belt.

. Completed packed chicken on a timely matter and met the daily quota.

KFC Marianna, FL 02/2009

- 05/2009

Cashier

. Took customer food orders, processed payments, and made sure food was

prepared in a timely matter.

. Kept lobby clean and customers satisfied by providing excellent

customer service.

Sitel/ DirecTv Lake City, FL

07/2008 - 09/2008

Trainee

. Worked with the Customer Service Representative to assist customers

with service orders and complaints.

. Assisted with trouble shooting service interuptions and other account

issues.

. Created new customer accounts under the direction of the Customer

Service Representative.

Pilgrims Pride Live Oak, FL

10/2007 - 06/2008

Warehouse Packer

. Packed raw chicken parts in a freezer control environment and placed

packed chicken on a conveyour belt.

. Completed packed chicken on a timely matter and met the daily quota.

Waffle House Live Oak, FL

04/2007 - 08/2007

Waitress

. Assigned customers desired tables; took customer food orders, and kept

dining area clean.

. Provided customer orders to the head cook and delivered food orders to

the client.

KFC Lake City, FL 10/2006

- 03/2007

Cashier

. Took customer food orders, processed payments, and made sure food was

prepared in a timely matter.

. Kept lobby clean and customers satisfied by providing excellent

customer service.

Chick-Fil-A Tampa, FL 10/2005

- 04/2006

Cashier

. Took customer food orders; made sure food was prepared in a timely

matter.

. Responsible for food preperation, which included fruits and salads for

the shift.

. Kept lobby clean and customers satisfied by providing excellent

customer service.

EDUCATION HISTORY:

High School Diploma Suwannee Hamilton Technical Center, Live

Oak, FL 10/2007

Associate in Business Administration Lincoln College of Technology, West

Palm Beach, FL 01/2013 - Present

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