Customer Service Accounts Payable
Resume:
JESSICA NIETO
Dearborn, MI *****
****************@*****.***
OBJECTIVE
Courteous, efficient and professional individual seeking employment as a Bilingual Customer
Service Representative in the banking or call center industry. Spanish native with language skills
wants to provide excellent care of your business needs.
QUALIFICATIONS
• Spanish Native Language Skills • Strong math skills
• Microsoft Office Proficient • Payroll processing, accounts payable and
• 40 WPM receivable
• Proficient use of fax, telephone, scanner,
copier, printer
EMPLOYMENT HISTORY
Xerox ACS Allen Park, MI
Contract through
Bartech
Personal Benefit representative for Defined benefits, 06/2012 Present
•
• •
Escalate issues of increased Process qualified status changes by
complexity, according to department updating information to account as
standards, to the applicable internal necessary
client service contact • Assist retirees with benefit claims
• Act as a liaison among the member, resolution by coordinating with Ford
client, service provider, and the Motor company or the assigned
healthcare organization when benefits administration team member
necessary to escalate the claim for further
research and completion
• Assist members by helping them
•
decipher benefit plan documents, Research and complete daily assigned
describing their benefits, explaining participant call backs
the applicable benefit plan policies • Communicate and follow up with
and/or procedures, and referring team members regarding outstanding
them to the appropriate service issues or client service management
representatives tickets
• Document participant and client • Maintain excellent attendance and
communications according to punctuality according to department
department standards standards
• Resolve issues within estimated time
frame and client expectation
North American Bancard, Troy, MI
Bilingual Customer Service Rep, 01/2012 05/2012
•
• •
Answered on a daily basis an average Diffused tension and conflict by
of 50 inbound calls and completed maintaining warm and calm
assigned outbound calls to Spanish demeanor throughout the phone call
speaking merchants. • Assisted merchants to analyze
• Utilized computer skills to update statements and explaining itemized
merchant database cost.
• •
Solved merchant problems efficiently Anticipated merchant's needs to
with one call resolution. ensure changes to account were
seamless
• Followed up with merchants to
•
ensure issues were resolved as Demonstrated capability to solve any
promised. issues merchant might have
Logisticare Solutions, Southfield, Mi
Bilingual Customer Service Rep, 11/2011 01/2012
•
• •
Provided superior customer service to Performed all gate keeping functions
Medicare and Medicaid beneficiaries related to trip authorization
• •
Efficiently and accurately entered all Documented and resolved complaints
customer service requests for and issues
transportation into LogistiCare's data
management system
Community Programs and Services, Wayne, MI
Supported Living Facilitator, 05/2011 02/2012
• •
Assisted mentally and Proficiently and safely used
developmentally disabled individuals mechanical lifts
with activities of daily living. • Passed medications following the five
• Transported consumers to social rights standard
gatherings, work and medical • Case noted consumers’ daily progress,
appointments needs and concerns.
Supported Living Supervisor, 02/2006 12/2009
Managed operations of the home and created a family like atmosphere that supports the
development and improvement of the developmentally and physically challenged individuals.
Mentored consumers with challenging individual decisions.
•
• Managed seven staff on 24/7 basis. • Case noted the clients daily progress
and needs
• Created biweekly schedules.
• Assisted consumers with activities of
• Kept financial record of consumers
daily living.
and staffing hours.
• Used mechanical lifts
• Performed accounts payable and
• Passed medications
accounts receivable functions in
addition to payroll processing • Provided safe transportation for
• Hired and trained new staff consumers to medical appointments,
social gatherings and work
• Implemented new home policy and
procedure
EDUCATION
Certification Patient Diploma General
Some College Bachelor Care Technician Education
of Arts Dorsey Schools, MI Western High School, MI
Albion College, MI
HONORS AND ACTIVITIES
• Perfect Attendance Award • Meijer's Dignity and
• Dean's List Respect Award 2003
NOTES / OTHER INFORMATION
• Willing to relocate
• Willing to travel
Contact this candidate