High School Administrative Assistant

Ibrahim Mohamed

*** ******* ** ****** ** ***** 614-***-****

Objective:

To gain employment in a professional environment that holds team work, integrity and the growth of the business and it’s individual employees high amongst it’s core values.

Employment History

Northland Tutoring Center – Columbus,OH

Administrative assistant (2010- 2013)

-Created and managed excel spreadsheets

-Maintained pay roll

-Managed and administrated 14+ employees and 70+ children

-Tutored in all subjects for all grade levels up to high school

Iqor – Columbus, OH

MetroPCSCustomer Service/Sales Rep. (2009-2010)

-Develop new accounts and Service existing accounts

-Provide network troubleshooting services and Recommend change in products and services

-Contribute to team effort and success, Resolve customer complaints

-Maintain professional and technological knowledge of cutting edge technology

-Selected Contributions: Consistently met monthly and quarterly goals

Banadir Computer Repairs – Columbus, OH

Customer Support/ Computer Technician (2008-2009)

-Documenting resolved cases in a manner useful for future reference.

-Supporting other team members and moderators in moderating user-generated content issues.

-Timely reporting of issues affecting revenue/marketing/sales of store.

-Maintains passwords, data integrity and file system security for the desktop environment. Install, configure and maintain back-end and front-end systems, as well as LAN and WAN connection.

-Recommend hardware and software solutions and upgrades using established procurement processes. Establish, review, approve and process quotes, requisitions and purchase order for capital equipment.

Teleperformance – Columbus OH

Verizon Network Specialist (2007-2008)

-Handled technical troubleshooting of Computers, LAN network setup and wi-fi products.

-Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

-Selected Contributions: Consistently met monthly and quarterly goals.

-Handled technical issues daily and consistently met high service standards.

Education

Northland High School

Ohio State University

References:

Available upon request

Computer Skills

-A+ Certification

-Network: TCP/IP, DNS, LAN/WAN, Wi-Fi, MS Office, Windows 9x, 2000, XP, Vista, 7

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