Customer Service High School

Shaik Vaseem Akram

*****.*******@*****.***

Mobile no: 958*******

Career Objective:

To work for an organization which will help in value addition and serve as

a spring board to move ahead in my career by providing me interesting

career opportunities and harness the best of my caliber.

Employers:

Dimensions Consulting, Inc

Mar 2013 - Till Date

Responsibilities:

. Worked on contract and full time requirements.

. Worked on requirements from Tier 1 vendors and submitted the right

resources in right time.

. Experience working on almost all job boards

. Experience working with Citizens and Green Card holders.

. Have a track record of placing one consultant at least every month.

GE

May 2012 - Feb 2013

Responsibilities:

. Online chat and e-mail support to the customers using the security

products of various brands on their computers

. Documenting any major problems customers are facing with the products

in large numbers & reporting it to the concerned department

. Training the new employees in the tech support division

. More than 1 year working experience in non-voice based BPO supporting

the customer with computer security products.

. Good knowledge of computer security products

Strengths:

( Good Communication Skills

( Critical thinking: Decision making skills

( Positive Attitude: Creating a positive work environment

. Goal oriented: results achiever, Meeting deadlines

. People oriented: Customer service skills

. Quick and enthusiastic learner

. Good Team player

Technical Skills:

MS Office, Basics of hardware and network

Academic profile:

1. Graduation in B. Com from Osmania University, Hyderabad

2. Wesley Junior College, Secunderbad

C. E. C, Board of Intermediate Education

3 State Board Of secondary education, Hyderabad

Newton High School

Personal profile:

Name: Shaik Vaseem Akram

Father's Name: S. Mahboob Saheb

Address: H.No: 13-1-181/4,

Snehapuri Colony,

Motinagar,

Hyderabad - 18

DOB: 11th June, 1987

Marital Status: Single

Languages known: English, Hindi, Telugu, Urdu

Place: Hyderabad

Date: 22nd May, 2013

(SHAIK VASEEM AKRAM)

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