Customer Service Sales

Stephen Paiva

** **** ******

Seekonk, MA *****

401-***-**** Cellular

********@*****.***

Objective: To obtain a sales position in a stable company in which I will

utilize my acquired knowledge and collective experience.

Professional Experience:

Complete Recycling Solutions- Fall River, MA July 2008 to

present

General Manager

. Promoted to General Manager after two years of documented success.

. Responsible for overseeing the Sales, Operations, and Logistics

departments.

. Improved efficiencies in processes by realigning personnel, and

holding employees accountable for productivity.

. Improved profitability by reducing costs where possible.

. Hire, and develop new employees.

. Provide strategic direction to subordinates.

. Highly organized with the ability to handle multiple projects

simultaneously while exceeding established goals and objectives.

. Make and administer decisions up to and including terminations.

. Responsible for management of twenty eight employees

. Review and analyze profit and loss statement

Complete Recycling Solutions- Fall River, MA

Regional Sales Manager

. Responsible for overseeing the Sales and Customer Service Departments.

. Coach and develop a staff of five employees.

. Contribute to strategic meetings and strive to keep improving the

bottom line.

. Developed and implemented new and successful sales techniques.

. Increased sales and revenue by eighteen percent.

. Increased team productivity with the implementation of a new business

plan.

. Improved retention rate, by creating new enhancements in Customer

Service.

. Closed six figure accounts.

BankUnited, FSB -Warwick, RI July '06 to July

'08

Territory Sales Manager

. Selling a distinct product line to approved brokers, ranging from

prime, alt a, and option arm loans.

. Operate a successful file flow process to achieve the best funding

ratio in the company.

. Act as a liaison between clients, and our Operations staff.

. Increase monthly sales, by continuously prospecting new brokers, and

delivering superior service to existing clients.

. Educate clients on entire product line, and assist with pricing, and

loan structuring.

. Average $10 million per month in closed volume.

. Coached and trained Brokers and Account Executives on the BankUnited

Loan Express system. Provided broker codes, and technical support.

New Century Mortgage Corporation - Foxboro, MA

Feb '04 - July '06

Account Executive

. Selling of various mortgage products to customers including rates,

fees, and dollar amounts.

. Analyze all documentation necessary for loan submissions.

. Increase monthly sales by stimulating existing accounts and requesting

referrals for new brokers.

. Generate new customers by cold calling and traveling to broker offices

for introductory meetings.

. Presentations with new customers explaining the company products and

guidelines.

. Coached and trained Brokers and Account Executives on New Century's

Fast Qual loan system. Provided broker codes, and technical support.

Account Manager

Oct '03 - Feb '04

. Responsible for processing and closing loan applications.

. Developed relationships with mortgage brokers.

. Managed existing pipeline of seventy to one hundred loans .

. Trained and developed new employees.

MetLife Auto and Home - Warwick, RI

Nov '99 - Oct '03

Insurance Sales Agent/Subrogation Adjuster

. Responsible for selling auto, home, renters, boat and motorcycle

insurance to customers in almost every state.

. Consulting and advising customers of insurance products based on

needs, levels of coverage, and deductibles.

. Qualified customers for products based on various criteria such as

state, credit, and driving record.

. Provided customers with actual product quotes based on my findings.

Fleet Mortgage Corporation - East Providence, RI

Sep '98 - Nov '99

Production Specialist

. Processed and managed existing pipeline of loans - average of 120

files.

. Analyzed titles, appraisals and other loan documentation.

. Collected all pertinent customer documentation.

. Provided customer service throughout the loan process.

. Advised customers of loan modifications, lending fees, and any

potential problems.

. Trained and mentored new employees.

Home Loan and Investment Bank - Warwick, RI

May '97 - Sep '98

Telemarketing Sales Supervisor

. Trained and developed new employees.

. Resolved customer complaints.

. Coached, and developed a staff of thirty telemarketers.

. Created sales contests to increase number of loan applications

generated.

. Prepared geographical reports on application conversion ratios, to aid

in future marketing campaigns.

. Interviewed potential employees.

. Worked closely with the marketing department concerning future

campaigns

. Monitored calls for level of staff customer service.

Additional skills:

. Microsoft Windows/Office - Word, Excel, Outlook

. Empower Software for mortgages

. Speak Portuguese

. Negotiating Skills

. Cost control and budget experience

. Excellent communication (oral and written), and presentation

skills with ability to influence people at all levels of the

organization, both vertical and horizontal

Education:

. Rhode Island College, Providence, RI Graduated May, 1997

B.S. in Management

. Community College of Rhode Island, Warwick, RI Graduated in May, 1994

Associate in Science in Business Administration

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