Customer Service Human Resources
Resume:
David Morgan
**** **** ********** ** - ************, FL 32217
********@*****.*** - 904-***-****
To obtain a position within a fast paced and innovative company which would allow me to utilize my education
and experience to the highest echelon. With a proven ability to successfully analyze an organization's critical
business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-
effective solutions for enhancing competitiveness, increasing revenues, and improving customer service
offerings.
WORK EXPERIENCE
# West Regional Logistics Analyst
Interline Brands Inc - Jacksonville, FL - February 2011 to November 2012
o Responsible for routing all freight in and out of our regional replenishment center (RRC) in Salt Lake City
(SLC).
o The SLC RRC serviced 14 Distribution Centers directly, and would cross-dock inbound freight to the other
3 RRCs. This outbound volume averaged 25 to 30 truck load shipment per week.
o Produced and managed LTL RFP for service within the West Region (CO west ). This bid resulted in an
estimated $67,000 in cost avoidance during its first year.
* 9 Carriers participated
* All proposed contracts were evaluated using a rating system I built in SQL. The resulting analysis took less
than one day to complete
* This process made it easy to evaluate the impact of simple changes to each of the proposed tariff. This
allowed me to negotiate intuitively as I knew the true cost and savings potential.
o Developed and implemented Proof of Delivery (POD) system for fleet drivers
* Including all driver training and post training compliance measurements
* The million dollar ROI was achieved through a reduction in customer claims as result of accurate and timely
POD.
* The ROI was projected to take 12 months to achieve full return. We saw this return in the first 8 months.
* Developed and distributed all reports associated with POD
o Built and maintained departmental reports using of SQL and Microsoft Office.
* Many of the reports were sent directly to board members
# Transportation Analyst
Interline Brands Inc - Jacksonville, FL - August 2007 to February 2011
o Responsible for the management of a 10 million dollar Parcel budget
o Negotiated new UPS contract, the resulting cost avoidance during the first year, 2009, was 2.6 million dollars.
o Developed a parcel claims process that allowed for the recovery of an estimated $120,000 annually (this in
addition to all claims filed as a result of customer claims that met the minimum sales dollar threshold).
o Completed numerous parcel time studies, most notably, cost avoidance through package consolidation.
o Managed shipping location and mode assignment for all customers.
o Responsible for three cross-docks, including all aspects of their P&L's, staffing, safety, and productivity.
o Responsible for reporting and managing all driver KPI's.
o In conjunction with IT resources, developed new customer freight calculator which allowed for customer
freight to be quoted to the customer when entering their order.
UPS Oct 2003 thru May 2007
# Human Resources Recruiter
UPS - Jacksonville, FL - June 2006 to May 2007
o Responsible for the screen, interviewing, and processing of all pre employment documents all
"Sunrise" (4am-9am) shift new hires.
o Responsible for the recruitment and training of seasonal driver helpers.
# Package Assist System (PAS) Dispatch Supervisor
UPS - Jacksonville, FL - January 2006 to June 2006
o Responsible for the stop volume and cube of over 20 routes daily.
o Completed numerous driver "On Job Supervisions" to evaluate the effectiveness of my dispatches.
o Participated as a member of the North East Florida PAS Implementation team.
# Pre-Load Supervisor
UPS - Jacksonville, FL - January 2004 to January 2006
o Responsible for the safety and productivity of 12+ direct reports.
o Safety Team Member
EDUCATION
B.S. in Logistics and Supply Chain Management
University of North Florida
B.S. in Business Administration
Florida State College of Jacksonville
SKILLS
SQL
LINKS
http://www.linkedin.com/pub/david-morgan/10/a0a/12
ADDITIONAL INFORMATION
Computer Skills
• Microsoft Office Suite, extremely proficient with Access and Excel, including macro and visual basics.
• Proficient with both SQL and TCL query languages
• Red Prairie TMS platform • JJ Keller Driver Management systems
• SMC3 BatchMark • ESRI Route, GIS
• PC Miler • RoadNet
Contact this candidate