Engineer Technical Support
Resume:
Muhammad Waqas Ahmad
Email: ***********@*****.***
Cell No. : +966*********
Personal Details:
Name: Muhammad Waqas Ahmad
Father Name: Muhammad Khurshid Alam
Religion: Islam
Nationality: Pakistani
Email Address: ***********@*****.***
PEC Reg. #: Electro/10247
Objective:
To contribute my Technical Expertise towards a cross-functional, globally integrated organization empowered to achieve best-of-class results with an objective to share my vision, creative drive and commitment to succeed backed by my educational background.
Accomplishments:
• Four years of professional experience in designing, installing, testing, operating and maintaining Network system equipment and Telecom Tower Maintenance.
• One year Experience of Training fresh graduates in the field of networking and system administration in Govt. of KPK project.
• Comprehensive knowledge of IP routing, Frame Relay, VPN technology and telecommunications circuit installation and operation.
• In-depth knowledge of network communication technologies and techniques
• Extensive knowledge of local area network (LAN) and wide area network (WAN)
• Comprehensive understanding of network concepts pertaining to GPON, DWDM, Optical switches.
• Possess excellent troubleshooting, analytical and communication skills
Academic Record:
2004-2008: BS in Electronic Engineering
University: International Islamic University Islamabad
Professional Experience:
1. Present: Working in ChinaCom Services as a Site Engineer.
• Survey - Civil/Cable, Fiber Optic, Copper, Manholes, Ducts and Equipment's
• Executing the Projects issued and coordinating with vendors and contractors.
• Updating and maintaining the records and report to Mobily
2. 2010-2012: I have worked in Directorate of IT KPK as Network and System Support Engineer. My Major Responsibilities are as under:
• Deployment of IT Infrastructure of DOIT.
• Installation and Maintaining Local Area Network in the office.
• Managing user profiles with proper assignment of rights on resources.
• Provided technical support to the entire organization on software and hardware’s.
• Installation and up-gradation of hardware and software.
• Manage Company E-mails, Spreadsheet and Documents.
3. 2008-2010: I have worked in Electro zone International as a Technical Manager on Telenor project. During my work I grasp hand on experience on the following areas,
• Providing Technical Support and Suggestion to the regional teams to meet Customer Quality standards.
• Providing Technical Support and Expert Suggestion to the regional team to meet Telenor Quality standards.
• Responsible for closing the trouble tickets within the customer time limitations.
• Responsible for Checking all PM and CM of Gensets, ATS panels.
• Completing PM’s within time period and report HQ.
Skills:
• MICROSOFT
Microsoft Windows XP, Vista, 7. Microsoft Windows 2003 & 2008 Server, R2. Microsoft Exchange Server 2010. Microsoft TMG 2010, Microsoft ISA 2006. Active Directory, Windows Deployment Server, DNS, DHCP, Routing & Remote Services, WSUS, FTP, Remote Access & Site to Site VPN, File Servers.
• CISCO:
Cisco Switches 2900, 3500, Vlans, Port Security, STP, RSTP, Dot 1Q, Cisco ISL, OSPF, RIP & RIP V2, IGRP, EIGRP, Access Control Lists.
• Wireless Networks (Wi-Fi)
• Fiber Optics: Survey - Civil/Cable, Fiber Optic, Copper, Manholes, Ducts and Equipment's, Fusion Splicing, GPON, FTTH.
• ENGINEERING TOOLS
Proteus, Express PCB, Electronic Workbench, Assembly Language, C, C++, PLC and SCADA.
Languages:
English, Urdu, Pashto
Other Experiences & Hobbies:
Class Representative at School, College and University level and active member of Societies at University.Playing Cricket and Computer Games.
References:
Mr. Ahmed Saeed – Director Tech & Intl Supply Chain Tetratech
Kastir Kakakhel Clinical Specialist physiotherapist Kind Abdulaziz medical city, National Guard King Khalid hospital, Jeddah
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