Customer Service Sales

Wesley C. Prochazka

***** ********** *****

Largo, Florida 33773-2919

727-***-**** Cell

***************@*****.***

PROFESSIONAL SKILLS

Microsoft Word Windows 98 Communication Skills

Microsoft Excel Writing Skills Customer Service Skills

Microsoft Power Point Professional Sales Training Quality Advantage Training

Microsoft Outlook Oracle Operating System Lotus Operating System

SAP Operating System DOS Operating System AS400

WORK EXPERIENCE

Personnel One for Wright Flood Insurance Claims Technical Rep – temp Oct 12 – Mar 13

Processing flood claims for insures for Hurricane Sandy

Aerotek for PODS Enterprises Customer Service Consultant Jun 12 – Sept 12

Scheduling, rescheduling delivery and scheduling redeliveries pick up and final pick up of PODS containers to business and residential customers. Sale of rental containers and ancillary products, and fixing any mistaken which may have occurred.

Kelly Services for Ceridian HRO Customer Service Rep II Dec 10 – Jan 11

Helped to start up payroll system and answering payroll questions for Luxottica employees, made adjustment on time cards, added and removed employee from leave of absence, helped managers and regional managers with updating employees records.

Peoplequest for Bank of America Home Mortgage Suspense Coordinator Jan 09 – June 10

Suspense coordinator analysis’s the loan that the loan purchaser entered into our system and corrects any mistake which may have occurred, or requesting any missing documentations that are required to purchase third party loans.

HSN (Home Shopping Network) Universal Representative Sep 07 – Mar-08

Assist HSN customers by finding resolutions to questions, completing sales transactions, educating customers on HSN products and online ordering. Processing returned merchandise, tracking, canceling orders, handle billing and shipping problems, answering e-mail and general ordering question.

Tech USA for Countrywide Home Mortgage Loan Purchaser Apr 07 – Aug 07

Loan Purchasers take files that have been purchased from Mortgage Firms or brokers and review the file, check for inaccuracies and errors - contact the specific seller and resolve error/inaccuracy. These files are reviewed, cleared up, closed/funded and then are sold into secondary market. I worked on various types of loans, and preformed tasks like clearing funding conditions etc

V.A. Medical Center Patient Service Assistant Jan 06 – Jan 07

Checking in patient for their appointments, making return appointment and scheduling new appointments,

Rescheduling appointment, answering incoming calls, booking patient for surgery.

Today’s Staffing for Capital One Financial Skip Tracer / Fraud Analyst Aug 05 – Jan 06

Gathering fraud information and entering that information into a data base to establish and make a fraud case for the fraud investigators to investigate. Locate, obtain, and update new information about clients account.

Rent-A-Center Account Manager Nov 04 – Aug 05

Sale of home furnishings for rent to own and set up rental agreements for customers and deliver the merchandise to customer’s homes. Monitor and maintain these accounts to keep them current.

Superior Asset Management Debt Collector May 04 - Oct 04

Collecting past due balances for our client.

Talk America Customer Service Rep June 03 - April 04

Solving customer’s local and long distance telephone service problems.

Paymap Enrollment Specialist Jan 01- June 03

Enrolled potential customers in a mortgage equity accelerator program.

AT&T/Lucent Technologies Universal Representative Dec 83 - Oct 00

Responsible for the creation of payer orders for the Account Executive in the sales force, maintain the accounts as in name changes, updates, deletions, write-offs and bankruptcy notification of these accounts. Also for analysis, identification, investigation, customer notification, revenue protection/recovery, deterrence and network monitoring for detection of unusual call activity. Monitoring customer representatives to assist them in providing quality service, handled business and residential long distance billing inquiries, providing customers with excellent and personalized service. Responding to all customer inquiries concerning products and services, billing problems, telephone listings, billing adjustments, retention of customers, wingback's, protection of company revenues and sold a variety of long distance calling packages, telephone equipment and accessories, typewriters and telephone systems for residential and business customers.

EDUCATION

University of Wisconsin - Oshkosh

Bachelors of Business Administration, Human Resources

AWARDS AND ACCOMPLISHMENTS

Microsoft A+ Certification 1992 Hall of Excellence

Certification of Appreciation Spirit of Service

Certification of Achievement Several Circle of Excellence

Certification of Completion Council of Leaders

PROFESSIONAL AFFILIATIONS

Communication Workers of America Union

United States Navy

United States Army

AARP

American Legion

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