Customer Service Management
Resume:
Samuel Strosnider
***** *. **** ****, ******, AZ 85381
************@*******.***
Overview More than sixteen years of experience in logistics, vehicle operations, supply chain,
and warehouse distribution management.
• Extensive background in military and civilian operation guidelines.
• Skilled knowledge in AS400, MS/DOS, and MS Office Suite application
programs.
• Familiar with ITIL framework concepts.
• Strong analytical and interpersonal skills.
• Excellent oral and written communication skills.
• Proficient in a range of management techniques.
• Numerous commendation and achievement medals earned during military
service.
Areas of Expertise
• Logistics management
• Transportation operations
• Training and development
• Fleet management
• Freight coordination and planning
• DOT Safety and Compliance
• Customer service
Industry
Experience SLT Expressway Group Mar. 2010- Mar. 2012
FLEET/DRIVER MANAGER
• Responsible for helping to maintain a fleet of 110 tractors and 300+ trailers
• Formulate and determine load planning to minimize empty miles and maximize
backhaul
• Management and scheduling of over 30 tractor drivers
• Responsible for ensuring all vehicles and drivers were within DOT operating
guidelines
• Ensured proper Department of Defense compliance with all DOD loads and
deliveries
• Communicated daily with drivers and customers to provide optimal service
Advanced Drainage Systems Feb. 2007- Aug.
2007
DISPATCHER/FREIGHT COORDINATOR
• Responsible for coordinating delivery of company product locally and regionally
• Maintained a fleet of ten tractors and trailers
• Maintained communication with customers to update on delivery status and
alleviate concerns
• Organized vendors and 3rd party carriers to minimize overhead
United States Air Force Oct. 1995- May
2006
SSGT 56TH LOGISTICS READINESS SQUADRON
Bagdad, Iraq: Mar. 2003- Aug 2003
• Played a key role in conversion of a small Iraqi airport to a fully operational
staging base in 18 days
• Management of 300+ leased and government owned vehicle fleet valued at over
10 million dollars
• Single-handedly coordinated maintenance with local Iraqi vendors for a 96.4
percent in-commission rate
• Coordinated transport of 1,029 passengers and 1,605 tons of cargo from 134
aircraft
• Organized critical support with security forces during sudden increases in the
force protection condition
Luke AFB, AZ: Oct. 1995 - May 2006
• Organized distribution of cargo to locations worldwide
• Supervision of personnel in warehouse, distribution and vehicle operations
centers
• Advised senior personnel on logistics and distribution issues
• Maintained familiarity with DOD cargo and operations law and procedures
• Provided expertise on transportation documentation
• Responsible for training of new airmen to the squadron
Relevant
Experience United Road Towing Mar. 2008 – Mar. 2010
• Call center supervisor
• Training personal on dispatching, customer service, and call center functions
• Pricing and payment negotiations for services provided
• Tow truck operator and driver
Bolt Security Services Oct. 2007 – Feb. 2008
• Monitor security guard activities and customer alarm systems
• Documenting hourly events during shifts for next day reports to management
• Report suspicious activities to supervisor and proper authorities
• Inventory and accountability of supplies and equipment
Van Chevrolet Sep. 2006 – Feb. 2007
• Sales associate for new vehicles
• Pricing and sales negotiations
• Liaison between customers and service department
• Product knowledge and demonstration expertise
Education
University of Phoenix Phoenix, AZ 2010- 2013
Bachelor of Science in Business/Global Management
Community College of the Air Force Luke AFB, AZ 1996-2006
Logistics Management
Air Force School of Professional Management Luke AFB, AZ 2002-2004
Certification in Military Leadership/ Journeyman level certification
Air Force Vehicle Operations Apprenticeship San Antonio, TX 1995-1996
Apprenticeship level certification
Hanover High School Hanover, PA 1991-1995
General Studies
References and supporting documentation furnished upon request
Contact this candidate