Customer Service Assistant
Resume:
Christen Smith Ferguson
501-***-**** (cell)
Bryant, AR 72022
************@*****.***
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Education
Ouachita Baptist University, Arkadelphia, AR
Bachelor of Arts Degree in Speech Communication Disorders May 2010
Minor in Music-piano performance
Overall GPA: 3.2 GRE: 870
Honors and aknowledgements
Dean's List-fall 2009 semester
Work experience
Easter Seals Arkansas CRC, Little Rock, AR
July 2010-Present
-Speech Language Pathology Assistant (October 2011-present)
SLPA for 1.5 years working with grade-schoolers, teens, and young adults
Current disorders providing therapy for include:
-Severe Mental Retardation -Language Disorders
-Mild to Profound Autism -Cerebral Palsy
-Speech Disorders -Downs Syndrome
-Behavioral Disorders
Trainings attended while working at Easters Seals Arkansas include:
-Pyramid PECS Basic Course (13 hours)
-Pyramid PECS Advanced (12.5 hours)
-Pyramid Transitioning from PECS to SGDs (5.5 hours)
-The Professional Course of the Greenspan Floortime Approach (12
hours)
-Teaching Critical Communication Skills (6.5 hours)
-FACTER-Functional Assessment and Curriculum for Teaching Everyday
Routines (6 hours)
-STAR (12 hours)
-Behavior Technician (July 2010-present)
Responsible for implementing Strategies for Teaching Based on Autism
Research (STAR),
Picture Exchange Communication Systems (PECS), behavior programs, and other
related programming in the Children's Rehabilitation Center (CRC),
classrooms, and other
areas where the children receive instruction; preparing materials related
to STAR, PECS, etc.;
demonstrating appropriate behavioral techniques, and assisting in the
training of staff in the
implementation of these techniques
Ashley Furniture Home Store, Bryant, AR
September 2009-May 2010
-Sales Associate
Customer service which included greeting and assisting customers,
as well as preparation of purchase tickets
First Baptist Church, Benton, AR
September2007-July 2009
-Student Intern
VBS music teacher (all ages), coordinated Bible studies,
worship team leader, organization of fundraising efforts,
mission trips, and other activities
Resident Assistant for Ouachita Baptist University Dorms, Arkadelphia,
AR August 2007-May 2008
-Hall Coordinator
Planned and lead monthly meetings, coordinated hall events/activities,
developed relationships with resident students
Ouachita Baptist University President's Office, Arkadelphia, AR
August 2006-May 2007
-Student Worker
Office greeter, telephone customer service, clerical tasks
WORK EXPERIENCE CONTINUED
Oak Forest Montessori School, Longview, TX
Summers of 2006, 2007
-Teachers Aid
Assisted with all daily activities as well as field trips
T&G Medical Billing, Longview, TX
January 2005-May 2007
-Clerical Assistant
Processed mail; verified patient information via computer;
various clerical tasks and customer assistance
campus and community involvement
. Assistant youth director at New Life Church, Maumelle, AR (Summer 2010-
Summer2012)
. Rolling on the River 5k run volunteer (2010-2012)
. Ouachita Singers- audition and traveling choir (3 years)
. Concert Choir (4 years)
. Voice Lessons (1 year)
. Piano Lessons (3 years)
. Missions work in Cajamarca, Peru; Mission Arlington and Green Oaks
School (a Christian based school for Downs Syndrome children) in
Arlington, TX; The Bowery Mission in Manhattan, NY
. Paint Your Heart Out-cleaned and painted local homes in community
(Summer 2008)
. Bread of Life Soup Kitchen, Benton, AR-served meals (Summer 2009)
. OBU Tiger Serve Day (1year)
. Qualifier for Who's Who Among American College Students (2009)
. Intramural Football and Soccer (4 years)
REFERENCES
Amy Orman Dr. Nancy Hardman
STAR Coach and Speech Language Pathologist Linn Chair of CMDS & Pre-
Medical Studies
Easter Seals Arkansas CRC Communication Sciences &
Disorders
3918 Woodland Heights Road Ouachita Baptist University
Little Rock, AR 72212 410 Ouachita Street, Box 3763
501-***-**** Arkadelphia, AR 71998
********@***.***
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