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CAREER OBJECTIVE

To be engaged in a reputable work that offer opportunities for advancement,

recognition and influence; to obtain in such organization a challenging

position that will utilize and develop my technical skills which will equip

me to successfully climb to the corporate ladder as well as contributing on

the achievement of the Company's goals and objectives.

EDUCATIONAL BACKGROUND

Tertiary (1994 - 1999) TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES

Ayala Blvd., Mla.

Bachelor of Science in Electronics and

Communication Engineering

March 1, 2012 ITIL V3 Foundation - Certified

May 25, 2012 ITIL V3 Operation Support & Analysis -

Certified

March 22, 2013 ITIL V3 Release Control and Validation - Certified

1 MERALCO FOUNDATION-Certificate

Ortigas, Pasig Network Technology Batch 5 -

2001

MIDLAND PLAZA HOTEL-Certificate 2001

Hotel and Restaurant Management

Malate Manila

WORKING EXPERIENCE

Verizon Business

Alabang, Philippines

Affiliate Engineer-Network Operation Service Desk - April 2011- April 2013

Dedicated Voice and Data Service Desk for Morgan Stanley SmithBarney

Provide technical assistance and support for incoming queries and issues

related to voice and network operation of Morgan Stanley Smithbarney's

customer and users.

Responsibilities:

Perform service level duties, ticket creation, case management and

reporting, system and application monitoring, update and follow up issues,

escalate incident from level 2 and 3 if needed, closing tickets once the

customer confirmed that the request/issue has been resolved and completed.

Provide regular reports on service performance and achievement to IT

management.

Ensure OLAs/SLAs in place to support all new and existing service.

Page Europa (General Dynamics ) in partnership with AL-Jaber - GIS JV

Khalifa Port Industrial Zone

Document Controller/Engineering Support - March 2010 - Dec 2010

Register and update the transmittal log of all the incoming and outgoing

documents (softcopy and hardcopy) from Client, Consultant, Contractor and

Sub Contractors.

Classify all the deliverable and submittals in accordance with the

agreement procedure to prepare the transmittal for submission.

Produce report in documentation and progress as requested.

Implement document distribution, document flow, accurately process and

record all technical documentation.

Responsible for administrative/secretarial support as follows:

Sending request for gate access of the entire visitor in KPIZ premises.

Tract all the correspondences and communication (letter and email) between

client, contractor and subcontractors.

Assist engineers in preparation for drawing and deliverables submission.

Maintain the List of Engineering Registry.

Assist and prepare the record of the mobilized personnel's in the site

office

Gulf Computer Support System, Muscat, Oman

Administrative Support. Jan - March 2010

Responsible for all administrative support in the Branch office. Handling

incoming calls, preparation of document transmittals, assist the branch

manager to prepare documents related to projects, tenders and all related

to the branch office, sending emails, fax, accurate filing of project

correspondences, reports, manage the existing filing of corporate documents

and records.

Responsible for purchasing, monitor and processing the order from the

customer and vendors, handling all the follow up to expedite the deliveries

and follow up of payment for existing orders.

Arranging travel details and hotel booking.

ENVIROZONE ME

Administrative Assistant cum Document Controller (Nov 2005 - April

2008)Abu Dhabi, UAE

Handling all calls related to customer queries, when possible assist the

customer requirements regarding the spares and other technical concerned,

.screening incoming calls and correspondence and respond independently.

Managing customer expectations, complaints and working in close

coordination with all stakeholders

Managing the calendar and independently schedule appointments for the

supervisor.

Responsible for the registration of all project documents and

communications. Providing a central document control help desk function.

Log all the incoming and outgoing documents and prepare document

transmittals, sending emails, fax, accurate filing of project

correspondence, reports and drawings, maintain and manage existing filing

register. Act as custodian of corporate documents and records.

Preparing memorandums outlining and explaining administrative procedures

and policies to supervisory staff and monitor compliance;

Arranging programs, events, or conferences by arranging the facilities, the

caterer, issuing information or invitations, coordinating speakers, and

controlling the event budget;

Arranging detailed travel plans and itineraries, compile documents for

travel-related meetings, and accompanies supervisor when requested.

ALPHA DUBAI INFORMATION SYSTEM

Secretary cum Office Administrator - June 18, 2005 - June 15, 2006Dubai

Internet City, UAE

Responsible for introducing the company products and acquire new business

accounts through prospecting, telemarketing and client relationship

building.

Create and maintain a strong client base Protect the business relationship

with current accounts.

Build and maintain relationship with key company executives. Assisting the

Sales and Business Manager.

Maintaining the Computer Hardware and Software, do the format and

installation.

Attending,transfer and forward phone calls, write down notes (name &

number, reason of the call) and pass them on to the respective person,

faxing, typing, customer inquiries and needful information from the

clients. Keeping company record and maintaining the filing. Assist with the

contact database, especially for mailings/end of year mailings. Assist the

Office Manager in any task required. Travel bookings and other arrangements

(e.g., hotels), expenses preparation, submission and tracking

CYBERLINK WORLDWIDE NETWORK, INC.

Technical Support - Makati, Philippines Oct. 2001-Feb. 2005

Receive calls for assistance, installation and general maintenance, provide

management and status reports on all request then coordinate with software

and hardware vendor.

Install, test and maintain a variety of personal computing hardware and

software systems.

Install operating systems, application, analyze computer problems, conduct

installation, setup diagnostic test and repair of desktops workstation and

other devices and peripherals.

PRINCO CORP.

Technical Assistant - Taiwan R.O.C. June 12, 2000 - June 12,2001

Responsible for initial and final testing, evaluation and report gathered

from production.

Quality Control of final production

PERSONAL BACKGROUND

BIRTHDAY: November 8,1977

AGE: 35 yrs old

NATIONALITY: Filipino

SKILLS: Computer literate, Typing speed 50wpm. Operate all

types of Office Equipments, and can operate telephone communication

system. Interests include singing, listening to music and watching movies.

Independent, ambitious, determined and efficient.

LANGUAGE SKILLS: English/Filipino

LICHIEL J. VERGARA

E-mail: abvwjt@r.postjobfree.com

Contact #. 203-***-****

Address: 26-4 Elmview Circle Waterbury, CT 06708

Contact this candidate