Sales Technical Support

Dennis Armbruster

**** ****** ***, **** ** ****3

Home: 847-***-****

Mobile: 847-***-****

***********@*******.***

PROFESSIONAL PROFILE

Technical Support/CS/Technical Sales professional with years of experience providing total customer

satisfaction. Committed to personal and company growth along with customer focus, integrity, quality and

anticipation of customer needs. Strong analytical, written and verbal communication and follow up skills.

Proven ability for prioritizing multiple projects and working in a very detail oriented, organized and

proactive manner. Highly adaptable to ever changing business environments. Extensive experience in

a team environment with a variety of teams and groups. Highly computer literate in various platforms.

Strong passion for learning new technology.

Technology Skills Set

MS Windows /Hardware XP, Vista, Win 7

Macintosh/Hardware and OSX All

SalesForce.com and NetSuite CRM software

Go to Meeting and AliveChat remote support

Desktop Publishing Adobe CS3 Suite (All)

Browsers Proficient (IE, Firefox, Netscape, Google, Safari)

MS Office Proficient (All)

Everest ERP Software

Dbase (Access, ACT, Goldmine, FileMaker Pro)

Agile Software Testing

PROFESSIONAL EXPERIENCE

LandAirSea, Inc. 2009 2012 www.landairsea.com

Technical Product Support Specialist for a Global Positioning Systems hardware/software manufacturer.

Position required a high level of multi tasking including support; creation and updating of all User Guides

and documentation, hardware repair and return/repair processing.

Daily phone support, email and live online technical support (troubleshooting, installation, training and

operational guidance) of LandAirSea desktop and web based GPS vehicle tracking software and

hardware. Use of AliveChat for remote access and troubleshooting on customer computers.

High level comprehension of GPS navigation, hardware and cellular technology GSM, CDMA.

Creation of all user online documentation including user manuals, quick start guides, sales order and

quotation forms using Adobe CS3 suite.

New version QA software testing.

Completion of Newertech Excellent Customer Service training.

Wonderlic, Inc. 2006 – 2009 www.wonderlic.com

IT Technical Support/Software QA Testing

Daily phone, live online and email technical support (troubleshooting, installation, training and operational

guidance) of Wonderlic web based software suite of HR testing tools for candidates, clients and sales

group. Both in office and remote work environments.

Daily use of Excel and Access to pull information from back end servers for reporting and support.

Proficient Excel and Access.

Documentation of support/inquiries/escalation and maintenance of customer database in NetSuite online

CRM software. Escalate support issues to 3 tier support and prioritize support issues based upon

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urgency.

Software Quality Assurance testing. Daily Agile development meeting with programmers.

Training and remote software support using Go To Meeting video conferencing software.

Netlojix Communications 1998 2006

Senior CS Account Manager

Technical Sales/Technical Support for an Enterprise Network Solutions Provider.

Handling customer inquiries on a daily basis by phone and outbound sales. Documentation of

support/inquiries/escalation of CS issues and customer database in SalesForce.com CRM.

Technical Support of web hosting services. Sales of all products attached to enterprise.

Detailed order entry. Timely preparation of reports, proposals, contracts and presentations using MS Office.

EDUCATION

Southern Illinois University Business Administration Major 51 hours

John A Logan College Business Administration Major 36 hours

McHenry County College Computer Information Systems Certificate 30 hours

Harper College Web Site Design 6 hours

Novell Certified Network Administrator training (Full Course)

REFERENCES ARE AVAILABLE UPON REQUEST.

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