Customer Service Sales
Resume:
REBECCA S. MALTZ
Livonia, MI 48152
*********@*****.***
HIGHLIGHTS OF SKILLS:
Fifteen years of experience in the sales, advertising and
marketing of products and services, coupled with strong
management/leadership abilities.
Recognized as a leading sales producer; track record of
surpassing sales goals
Skilled at demonstrations, promotions/incentives, displays,
pricing expense control, and new product launches.
Proficient at consultative selling; experienced at delivering
on-site presentations to the public at all levels, including
professionals, business owners and CEO's.
Computer skills: Microsoft Word, Word Perfect and Internet.
A quick learner; ability to grasp new ideas and/or concepts.
Strong communication skills (oral, written and electronic).
Energetic, outgoing and self-motivated. Excellent persuasion,
negotiation, and follow-through skills.
PROFESSIONAL EXPERIENCE:
UNITED MEMORIAL GARDENS CEMETERY, Plymouth, MI
Advanced Planning Counselor June 2012 to Current
Assisted families with all aspects of cemetery arraignments in a Pre-Need
capacity including picking cemetery property, and products such as vaults
and memorials. made phone calls to new and existing clients to help serve
their cemetery needs, gained new clients by cold calling, referrals from
existing clients and networking within the local chamber of commerce.
Provided excellent customer service, and built relationships to help
families with their specific needs..
YELLOWBOOK 360, Novi, MI
Media Consultant, Customer Service Representative August 2011 to March 2012
Prospected new business, renewed as well as upgraded existing clients to
help maximize their advertising programs. Built relationships and
reestablished customer service when needed. Became proficient in print,
online, and direct mail advertising.
JENNY CRAIG, Farmington Hills, MI
Program Director, October 2009 to July 2011
Introduced and sold weight loss programs to new and potential clients,
sales presentations to those interested as well as existing clients who had
not been on program in a long time. Restarted existing clients who had not
participated in program recently. Helped to consult clients on a weekly
basis, keeping them motivated and on track with their weight loss goals.
Made phone calls to outstanding leads as well as to those clients not
utilizing program at the time. Focused on good customer service by
following up with clients, keeping them motivated, keeping them focused.
Sold food as per program. Developed relationships with clients that
sustained them in staying motivated to lose weight. Worked within a team to
help clients continuously be successful. Placed orders for food, kept
freezers well stocked with inventory. Helped out with weekly inventory.
Helped out in numerous other centers for sales coverage. Recruited and
trained new employees in all aspects of program as well as computer
systems.
AUTOTRADER.COM, Novi, MI
Inside Advertising Consultant, February 2007 to November 2008
Set Appointments for Outside Sales Reps. Prospected new businesses.
Prospected and sold transactional advertising to dealers. Helped maintained
accounts.
AUTO TRADER PUBLISHING- A DIVISION OF COX ENTERPRISES, Chicago, IL
Outside Sales Consultant, August 2006 to January 2007
Developed advertising packages, which included print and internet
advertising for large franchise auto dealers as well as small independent
auto dealers. Maintained accounts as well as brought in new ones.
JOURNAL NEWSPAPERS, Wayne, MI
Advertising Sales Consultant, July 2005 to August 2006
Maintained and grew national, regional and local advertising accounts.
Helped clients develop yearly advertising budgets, as well as strategies to
build their businesses. Recruited and trained all new sales consultants.
Developed sales training strategies and programs for all products.
NEW ENGLAND SPAS AND SUNROOMS, Natick, MA
Retail Associate, November 2004 to June 2005
Demonstrate and assist customers with spa care and maintenance. Help
customers choose correct parts and chemicals based on their individual
needs. Create and implement retail sales goals for all four store
locations. Handle purchasing and receiving for spa parts and
accessories from vendors. Help to process warranty returns for spa
parts. Trained all new hires.
FRANKLIN COVEY, Troy, MI
Sales Consultant, January 2003 to January 2005
Assist customers with choosing planning and
time management systems that work to their needs.
Present demonstrations of products and
services. Handle majority of corporate client orders for
store location. Handle all aspects of customer service.
Accomplishments:
Ranked number one in sales for company, December 2003.
Consistently in weekly top ten for sales in Eastern Region.
Top sales person in store for fiscal year.
FIRST INVESTORS CORPORATION, Northville, MI
Financial Services Representative, February 2001 to May 2002
Present financial planning to the public regarding mutual funds, IRA's,
retirement accounts and life insurance.
RADIO SHACK, Livonia, MI
Sales Representative/Manager, 1997 to February 2001
Worked at and managed various stores in the Detroit Metropolitan area.
Assess customer needs and present customized sales presentations on
the benefits of our products and services. Handled all aspects of
customer service. Recruited, hired and trained new employees for my store.
Accomplishments:
Served as a key player in Livonia store ranking number one
district-wide, February 2000.
Recognized as number one sales representative district-wide
for Sprint sales, April 1998.
Placed in the top ten sales associates for selling Airtouch
during the month of June 1998.
Consistently ranked within the top 20 in sales district wide
throughout entire employment.
Served as intermittent manager and contributed to all gains in
sales, including cellular sales and long distance conversions.
Promoted to sales manager and directed two stores averaging strong
sales gains. Placed in the top 20 managers region wide, 1999.
Returned to sales so I could pursue college education.
EDUCATION:
Oakland Community College, Candidate, Associate
in Liberal Arts
Plan to pursue a Bachelor of Science in History
Contact this candidate