Customer Service Sales

M elva M Williams 219-***-****) or847-***-****) 173 M a r tin Lane,

C hicago Heights, I L w **************@*****.***

M anger

Q ualifications:

W inning M anager w ith 10 years M anagement experience, and 10

years of Supervisory experience, 20 years Experience Extensive

experience in customer service and communication, P roficient in

c reating exceptional experience for customers. Able to effectively

a nd proactively manage multiple assignments to meet desired

o utcomes. U tilizes management experience to ensure profitable,

t op sales for restaurant. Actively investigates the restaurant

strengths, and weakness to determine opportunities for growth

a nd execute business action plans and promote more sales for

r estaurant. Development and T raining Staff Running a Shift of 8

t o 20 people or more Scheduling Staff as well H i r ing and doing

O rientation for restaurant saving thousands of dollars keeping

cost down Moral Boosting I ncreased Customer Satisfaction and

P roductivity Effectively Reinforcing Building Brand I mage

P roven Ability to D r ive Record Sales H igh Volume of sales and

A lways Execute Successful P roduct and Restaurant .

Competencies: Excellent Communication and Active Listening

S kills

M a k ing Bank Deposits of thousands of dollars-Effective in H igh

Volume and Fast Paced Envi ronments Team Leadership and

M anagement Hosting top events, Bi rthday Pa rties, Special

P romotion Launch New P roduct Opening and Closing Store

Working any shift and Any Station kept down accidents slips falls

a nd all potential dangers, Hazards M icrosoft Word, Access, Excel,

PowerPoint

Affiliations: Asst Manger to Store M anager, Swing M anager, Crew

L eader, crew person, Hostess.

Work H istory: Mcdonald’s - Raway, New Jersey, New brunswick,

N ew Jersey, Bradly, I l linois, Petone, I llinois, Kankakee, I llinois,

Burger King- Rahway, New Jersey, - Wendys Kankakee, I llinois –

China Buffet, Bradly, I l linois, and Volunteer Work at Soka

G ak kai I n te rnational, Chicago, I llinois

E ducation: certified from Mcdonald’s corporation – Swing M anager,

K ankakee Community College- L icensed P ractical Nu rse, and

C linical M anagement

Governor State University – Certified in Nu rsing Home

A dministration, One year and a Half of Bachelor of Arts Work in

H ealth Administration to r un Hospital

N ow in School At The I l linois I nstitute of Art @ Chicago Will Start

School in few Months for Culina ry of Art to get A Bachelor of

C ulina ry

L icensed P ractical Nu rse: Cared for ill, inju red, convalescent, or

d isabled persons in hospitals, nu rsing homes, Clinics, p rivate

d uty in homes, group homes, and similar institutions. Passed

m edicine, wound care, work closely with Doctors and other

m edical staff, and family members. Supervise staff of 8 to15

m edical staff. T ravel th rough out the state of I llinois, and

I ndiana.

Education: Kankakee Community College –Licensed P ractical

N u rse, Case M anagement

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