Manager Customer Service
Resume:
Jocelyn Mann
Glenview, IL ***25
847-***-**** (home)
847-***-**** (cell)
***************@*****.***
OBJECTIVE
To obtain a management position in the healthcare industry that would
utilize my education and experience. To work in an educationally
progressive environment where my skills can be enhanced.
WORK EXPERIENCE
January 2006 - Present
LakeShore OB/GYNE
Ultrasound Technologist/Clinical Manager
Responsible for 20 FTEs.
Responsible for overseeing the Medical Assistants and front office staff.
Responsible for the hiring and termination of staff.
Revised the policy and procedure manual for the practice.
Trains staff on HIPAA and OSHA
Acts as In-House Compliance Officer
Acts as OSHA officer
In-House Human Resource Representative
Provide strategic plans for improving business plans and increasing volume.
Performs OB/Gyne exams.
Performs Bone Density exams.
February 1997 - Present
Rush North Shore Medical Center
Skokie, Illinois
Ultrasound Technologist, Registry
Performs General, OB/Gyne, and Small Parts exams. I am a registry
technologist for emergency ultrasound exams after business hours 14+ days
per month.
November 2004 - November 2005
American Imaging Management
Northbrook, Illinois
Director, Clinical Projects/Educational Services
Assisted with inspections at Radiology Clinics throughout several states to
meet JCAHO standards
Facilitate and support the compliance and quality program implementation
with Anthem Health Plan.
Facilitate and direct AIM's interaction in the development and expansion of
the International Radiology Group Business.
Facilitate collaborative development and implementation of a claims-based
high-tech compliance audit and monitoring program with the Compliance
Coordinator.
Facilitate collaborative development and implementation of a client-based
high tech diagnostic imaging quality assessment program.
Facilitate consolidation and implementation of radiology training materials
specific to Preauthorization Referral Specialists and Nurse Reviewer new
hires.
Facilitate consolidation and implementation of the Imasis Enterprise
System.
Facilitate and implement new hire training program and continuing education
programs.
Educated internal staff and external clients on PET, CT, MRI, Nuclear
Cardiology, Ultrasound and General Radiography.
November 2003 - November 2004
InSight Health Corporation
Lake Forest, California
Area Manager, Southern Illinois, Northwest Indiana, Kansas City, Kansas
Responsible for 44 FTEs at six MRI outpatient centers and one Radiation
Oncology Center.
Responsible for the Operations functions in every center.
Responsible for Business Development. Responsible for operational and staff
budgets. Responsible for negotiating Physician and service contracts.
Work very closely with the marketing department in developing strategies to
promote our Corporation.
Work with the compliance department to ensure that every center is in
compliant with IDPH, OSHA and JCAHO.
Provides strategic plans for improving the volumes at all the sites.
Increased the volumes of exams by approximately 20%.
Decreased overhead expenses by 15%.
August 2000 - March 2003
Evanston Northwestern Healthcare
Evanston, Illinois
Corporate Supervisor, Ultrasound
Manager, Off Site Clinic
Corporate Manager, Chargemaster
Responsible for 40 FTEs at five different sites. Revised the policy and
procedure manuals for the Ultrasound Departments corporate wide.
Responsible for overseeing that all of the ultrasound departments were
consistent throughout the corporation.
Responsible for CT, MRI, Mammography, Diagnostic Radiology and Ultrasound
at the offsite clinic.
Provided strategic plans to increase revenue by revising the corporation's
chargemaster. Responsible for providing the correct CPT codes and ICD-9
codes on the chargemaster. Made over 1000 changes in the radiology
chargemaster that resulted in a $4.6 million revenue increase for 2002
outpatient services. Decreased the number of denials by approximately 25%.
Recovered several thousand dollars mammography by manually writing over
5000 credits and debits.
Acted as radiology team leader/liaison when working with Deloitte
Consulting during the chargemaster review.
Responsible for educating the radiology staff at all 5 facilities on the
changes of the chargemaster.
Responsible in working with the compliance team in maintaining a
chargemaster that meets the federal guidelines.
Provided strategic plans for improving the volumes at all the sites.
Responsible for marketing new techniques that the ultrasound departments
were offering. Increased the volumes of exams by approximately 20%.
June 1990 - June 2000
Lutheran General Hospital/Advocate
Park Ridge, Illinois
Clinical Manager Special Imaging (Special Procedures, Ultrasound, CT,
Nursing)
Manager, Chargemaster
Responsible for 75 FTEs. Revised the policy and procedure manuals in
Special Procedures, Ultrasound, CT Scan and Nursing. Responsible for
overseeing the educational inservice program for the radiology departmental
staff. Responsible in making sure the radiology staff was compliant with
their licensures.
Provided strategic plans in increasing volumes and revenues for areas of
responsibility. Resulted in a decrease of approximately 60% of overhead
costs and an increase of 35% patient volumes.
Implemented over ten Process Improvement Teams to increase customer service
satisfaction. Resulted in positive 95% satisfaction from a 78%.
Worked on implementation team regarding two Radiology Information
Systems. Responsible in helping educating over 150 FTEs with the new
systems.
Responsible for standardizing the radiology chargemaster throughout
Advocate Healthcare. Described as being a role model regarding the
radiology chargemaster for the entire corporation. Resulted in over a 50%
increase in revenues for outpatient services.
Acted as the liaison between Quality Control Business Affairs and the
Associated Radiologists Ltd. Improved business relations between both
areas. Responsible in sharing a cohesive relationship in order to manage a
compliant chargemaster.
September 1986 - June 1990
Lutheran General Hospital/Advocate
Park Ridge, Illinois
Ultrasonographer
September 1983 - August 1986
Columbus Hospital
Chicago, Illinois
Senior Ultrasound Technologist
July 1977 - April 1982
Illinois Masonic Medical Center
Chicago, Illinois
Senior Ultrasound Technologist
EDUCATION
1999 Keller Graduate School
Schaumburg, Illinois
Working toward MBA in Finance
1996 - 1999 St. Francis University
Joliet, Illinois
Bachelor of Science Degree Health Arts
1993 - 1996 Oakton Community College
Des Plaines, Illinois
A.S. Degree Liberal Arts
Professional Memberships
American Registry of Radiologic Technology
# 137143
Society of Medical Sonography
# 94-C-69
RDMS - Eligible May 2013
American Healthcare Radiology Administrators
#7629
American Heart Association - CPR/AED Instructor
Certified Coder with Evanston Northwestern Healthcare
Eligible for CCS, CPC, RHIT certification
Contact this candidate