Project Manager Management

ALPHONSO BERNARD CARLTON

**** ***** **** ******, ********* 135, Box 35 . Phoenix, Arizona, 85040

318-***-**** . ********@***.***

SENIOR MANAGER

Well-rounded management professional with more than 20 years of leadership

experience in diverse public, private and nonprofit organizations both

stateside and overseas, including valuable government contracting

experience. Highly organized Project Manager with an innate ability to

assess complex situations, devise elegant solutions and accomplish

challenging business goals within strict time and budget constraints. Areas

of expertise:

Operational Management . Organizational Management . Project Management .

Action Plans

Strategic Planning . Budget Management . Organizational Structuring .

Process Improvement

Supply Chain / Warehouse Management . Inventory Management . Retail

Management

Negotiations . Contract Management . Government Contracting . International

Business

Team Building / Leadership . Mentoring . Career Development . Employee

Relations / Morale

PROFESSIONAL EXPERIENCE

UNIVERSITY OF PHOENIX, Phoenix, Arizona . May 2012-Present

Large university with more than 160 U.S. and overseas campuses.

Military/ National Coverage Team Enrollment Adviser

Assist active-duty military, National Guard and Reserve members, and

civilian Department of Defense employees, in accessing military education

benefits and other programs to finance their college education at the

University of Phoenix. Maintain extensive knowledge of a full range of

military education benefit and assistance programs. Assess paperwork for

accuracy and completeness. Advise military students on requirements for

admission and degrees. Help military students tailor individualized

academic plans and adapt to college life.

Major Contributions:

. Met or exceeded all monthly career goals.

Note: Period from 2010 to 2012 dedicated to full-time studies. See

education section for details.

GOODWILL INDUSTRIES OF NORTH LOUISIANA, Shreveport, Louisiana . August 2004-

May 2010

Nonprofit organization operating 13 retail stores, a job center and both

state and federal government contracts. More than 700 local employees.

Manager of Warehouse Operations (May 2009-May 2010)

Orchestrated operations for a $5.5 million warehouse supplying 13 retail

stores, including budgeting, project planning and logistics. Supervised a

60-person team, ensuring goods were properly received, tracked and stored,

as well as overseeing requisitioning of items, monitoring inventory and

determining when to reorder goods. Performed inspections and regular work

reviews. Coordinated supply support with governmental representatives.

Major Contributions:

. Structured the warehouse division from the bottom up, hiring teams to

handle different operations including an outlet center and auction

outlet, and to manage the flow of goods.

. Accelerated the turnaround between item donation and sale.

. Improved operations by launching a waste-prevention program and a

system to move goods that could not be sold for profit.

continued...

ALPHONSO BERNARD CARLTON . Page 2 . ********@***.***

GOODWILL INDUSTRIES OF NORTH LOUISIANA Continued

Special Projects Manager (February-May 2009)

Juggled multiple projects to streamline and improve operations of the

Retail Operations Division or the Contracts Division. Conceptualized and

executed turnaround plans for floundering projects started by others. Met

with customers to confirm project parameters and set new timelines.

Selected appropriate staff to meet project goals in parallel with other

ongoing projects.

Major Contributions:

. Restructured labor plans for an uncompleted storage project,

completing the project in record time and saving the organization

significant money.

. Completed all projects on time and within budget.

Project Manager (August 2004-February 2009)

Managed a $1.3 million annual government contract with a commissary on a

U.S. military facility, directing 33 employees including 2 Managers and 3

Lead Workers. Developed and maintained positive working relationships with

commissary leadership.

Major Contributions:

. Slashed employee turnover by 70% and significantly improved job

satisfaction rates.

. Introduced a merit training program and leveraged the support of

employee families to integrate previously unemployed disabled workers

into the workforce.

ALLIED CELLULAR PHONE COMPANY LTD., Mildenhall, Suffolk, England . (May

2000-July 2004)

Cellphone company with a large military customer base.

Manager

Directed a $1.1 million operation with 10 stores, including 4 contracting

with the U.S. Army and Air Force Exchange Service (AAFES) on bases where

U.S. military personnel were stationed. Managed all cellphone contracts

with active-duty and retired U.S. military members in the United Kingdom,

including purchases, pricing and accessories. Supervised 40 individuals,

including 10 Managers.

Major Contributions:

. Forged business relationships with international phone companies,

explaining military customer needs, leading to significant monthly

sales to military personnel.

Career Note: Attended college full-time from 2010 to 2012. Military

Experience : Leadership experience includes U.S. Army roles such as Squad

Leader, Section Sergeant, Platoon Sergeant, First Sergeant, Plans and

Operations Sergeant, and Logistic Sergeant.

EDUCATION

Master of Science in Psychology (Expected Graduation December 2013)

Bachelor of Science in Management (GPA: 3.85)

Member of Delta Mu Delta International Honor Society in Business (Lambda

Sigma Charter)

University of Phoenix, Phoenix, Arizona

Associate Degree in General Studies (GPA: 3.80)

Bossier Parish Community College, Bossier City, Louisiana

PROFESSIONAL DEVELOPMENT (MILITARY)

Advanced Noncommissioned Officers Course . Primary Noncommissioned Officer

Course . Basic Noncommissioned Officer's Course . NCO Instructor Training

Course

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