MALLESWARI P +**-

903*******

PEGA Developer

abvwcn@r.postjobfree.com

CARRER OBJECTIVE

To advance in the software development profession by performing and

managing challenging assignments in distributed application development where my

experience and expertise in Java and Pega as well as my management skills can be applied and

honed.

SUMMARY

• Overall 3 years of diverse progressive experience in Pega and Java as a software

engineer in software design, development and testing the applications.

• Involved in multiple projects covering all the areas of Software Development Life

Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design,

Development, Testing & Debugging along with Implementation, Documentation and

incorporation of user feedback to plan enhancement in the Application System.

• Extensive understanding and knowledge of Pega RULES Process Commander.

• Experience in designing and developing Business Rules Engine (BRE) and Business

Process Management (BPM) applications using PRPC.

• Extensive experience in constructing Class Structure hierarchy and Rule Set

structure based on Pega Guardrails.

• Configured and managed Flows, Harnesses, Assignments, Data properties.

• Designed and implemented Decision Rules, Declarative Rules, Validation Rules

• Experience in troubleshooting & performance tuning of PRPC applications using

Clipboard, Tracer and Performance Analyzer (PAL).

• Used Connectors and Services to integrate PRPC with External Systems.

• Good handle on Reporting features in PRPC

• Rich work experience in developing applications using relational databases such as

Oracle, SQL server, My SQL and MS Access.

• Team player, result-oriented, fast learner, excellent communication skills with strong

research capability.

EDUCATION

• Completed Master of Computer Application in 2009 with an aggregate 70% from

Bangalore University.

CERTIFICATIONS

• PRPC V6.1 Certified System Architect (CSA ).

TECHNICAL SKILLS

Operating Systems Windows 2000, XP, Windows 8

Programming Language Java, C, C++, PL/SQL

BPM Product Pega Rules Process Commander (PRPC v 5.3/ 5.4/5.5/6.1)

RDBMS Oracle 8i/9i/10g, SQL Server, MS Access, DB2

Web/App Servers Apache Tomcat 6.0, web logic8.1/9.2, web sphere 6.0

Design Tools Microsoft Visio

Concepts Object Oriented Analysis, Object Oriented Design, Module and

System Level Testing, User Acceptance Testing.

PROFESSIONAL EXPERIENCE

Employer : IBM Feb ’12 – Till Date

Client : American Express

Project : ROADS (Rules Optimization and Decisioning System)

Role : PEGA Developer

Environment : Pega PRPC V5.5, Web Sphere 6.1, IBM DB2 v8, MS Visio 2007,

Quality Center.

Description : ROADS is aimed to redesign the DHS(Dispute Handling System)

Business Rules (General, Industry RECON MR etc) which resides in American

Express Servicing Portal (AESP). These rules which currently reside in WinARES

will be created in the more robust Rules Engine (PEGA PRPC) and they will be

invoked upon identifying and selecting the transaction(s).Multiple enhancements

are also performed during this process. ROADS is an American Express dispute

management system, which handles the point of contact rules for all the American

Express Card member disputes or inquires related to Domestic and International

merchant charges, payments, credit balances etc.

Responsibilities:

Involved in all phases of SDLC including Requirement collection, Analysis, Designing,

•

Developing and Testing.

Reviewed Business Requirement Documents and the Technical Specifications.

•

Touch base with Business team; understand the business and Redesign Business Rules

•

for various Inquiry reasons by phases wise.

Design and Develop Decision Tables, Declare Expressions and validating the

•

application in .Net & IBM Mainframe systems.

Involved in Integration testing including writing test cases for redesigned rules.

•

Knowledge sharing sessions with other BSAs and other Development team to share &

•

gain the project knowledge.

Participated in periodic Risk Analyses with Business analysts, project manager,

•

developers, management and the QA team.

Extensively used Clipboard and Tracer for debugging of processes developed.

•

Responsible for code reviews to ensure its compliance with Pega Guardrails

•

Analyzed and helped in modifying the Flows/Matrices.

•

Generated various reports in PRPC using List view.

•

Involved in conducting Unittesting, Integration testing, System testing,

•

Performance testing and End-to-End testing.

Involved in meetings and conference calls with the client for gathering requirements.

•

Supported Assembly, SIT, UAT and Production Issues.

•

Employer : IBM Jan ’11 – Jan ‘12

Client : Citi Bank

Project : Dispute Application

Role : Pega Developer

Environment : PRPC 5.5 SP2, Microsoft Visio 2003, Oracle 10g, Web Sphere 6.1,

Quality Center.

Description : The current Application, Dispute processing system aims at automating

the process of making a decision on the various disputes arising in card transactions. A dispute

decision would involve marking disputes as valid or invalid and the action to be taken on

invalid disputes. This system integrates with UCSS (Universal Customer Service System),

Imaging, Outbound, Inbound, Scanning and legacy database.

Responsibilities:

• Reviewing requirements from business, providing inputs to business users, coordinating

with IT for Mainframe Tasks and with UAT for Quality control.

• Configured and managed Declarative, Decision Rules for Automated Processing.

• Responsible for Designing, Coding &Unit testing business requirements in PRPC for

all dispute processing processes.

• Designed flows using Microsoft Visio.

• Developed components using Activities, Flows, and Properties.

• Created When Conditions and Validation rules for implementation and validation

purpose.

• Resolved Production issues on specified SLA.

• Implemented Batch processing using File Listeners.

• Generated various reports in PRPC using List view.

• Responsible for identifying performance issues in the system, designing solutions to

improve performance, implement solution, test and release.

• Submitted a Proposal on managing Dispute Processing System built in Pega Rules.

• Involved in Technical Documentation.

Employer : IBM Jan ‘10 – Dec ‘10

Project : Agent Processing

Role : Jr. Java Developer

Environment : Java (IBM JDK), Servlets 2.3, Struts, JSP 1.2, EJB 2.0, UML, XML,

XSL, IBM Websphere Studio Application Developer, Websphere Application Server, CVS,

JUnit, JMS, Unix, IBM MQ series,DB2.

Description : Agent processing is an application which is used by the Insurance

Agents to sell policies, endorsement, process policy claims, maintain the reports of the policy

holder etc. The System provides the user interface where the Agent can login and order for a

policy, Motor Vehicle Report (MVR), Claim, Endorsements for existing policies, cancellation

etc.

Responsibilities:

• Involved in all the phases of SDLC including Requirements Collection, Design &

Analysis of the Customer Specifications from Business Analyst.

• Designing the system and documenting Use Cases, Class diagrams, Sequence diagrams.

• The application is based on the MVC Architecture using Struts framework.

• Develop web pages using Struts framework, JSP, XML, JavaScript, HTML/ DHTML

and CSS, configure struts application, use tag library.

• Created graphical user interfaces (GUIs) using Struts custom tags.

• Design and Development of Struts Action classes, DAO.

• Involved in Configuring web.xml and struts-config.xml according to the struts

framework.

• Designed and developed Servlets, Session and Entity Beans to implement business

logic and deploy them on the IBM Websphere Application Server.

• Created the JSPs, Servlets, DOM, XSLT, XSD and Tag libraries for the Presentation

layer.

• Building and Deployment of EAR, WAR, JAR files on test, stage and production

servers.

• Written and debugged the ANT Scripts for building the entire web application.

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